I was told by the BB associate that the GCU 20% only came off msrp purchases. I have gcu and it didn't pull anything off during my black Friday spree. \
Were you buying through a phone rep? Because that associate was flat wrong. It takes 20% off of new games, meaning new at ANY price.
You might wanna check to see if the orders had been properly tied to your account. I and many others on here can tell you from experience that from MSRP to the cheapest sale price the 20% DOES come off.
I took the $71.98 from my order total of two copies of Super Mario 3D World a couple hours ago (Already had all the other Wii U games, and figured I could sell/trade/gift the second copy).
Whenever an associate tells you something specific, assume they are wrong. It is the sad truth but that's the way it is. Just like at gamestop when I need to explain their own promos to them, at best buy they have the best deals, but not the brightest crayons in the packs as employees, whether they were misinformed, or just assume something, most times they are wrong.