Paypal dispute after 45 day window

eulogywerd21

eulogywerd21

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Sort of long-ish story, but I'll condense it the best I can.

Back in August, I pre-ordered a key for Watch Dogs on pc from a site called OnlineKeyStore.com, where I'd done business one time before. Once I found out that the game was going to be pushed back, yet again, I requested they cancel the order and refund my Paypal. Their site clearly lists the terms for a refund and this more than qualifies.

For more than a month now, they've "pretended" to help me by promising a refund and never delivering because there was some error in their system and , "oh, it'll be 5 more business days" before I get my funds. Obvious bullshit. I've tried to open a Paypal dispute, but they close the case immediately because of the time frame. The only thing I can think to do now is file dispute/charge-back with my bank, but I'm worried that'll hurt my relationship with Paypal, which I use frequently. Does anyone else know what options are available to me?

In all honesty, I want to put this on social media and pressure/force these assholes to give me my money back, but I'm not sure how to go about it.

 
eulogywerd21 said:
Sort of long-ish story, but I'll condense it the best I can.

Back in August, I pre-ordered a key for Watch Dogs on pc from a site called OnlineKeyStore.com, where I'd done business one time before. Once I found out that the game was going to be pushed back, yet again, I requested they cancel the order and refund my Paypal. Their site clearly lists the terms for a refund and this more than qualifies.

For more than a month now, they've "pretended" to help me by promising a refund and never delivering because there was some error in their system and , "oh, it'll be 5 more business days" before I get my funds. Obvious bullshit. I've tried to open a Paypal dispute, but they close the case immediately because of the time frame. The only thing I can think to do now is file dispute/charge-back with my bank, but I'm worried that'll hurt my relationship with Paypal, which I use frequently. Does anyone else know what options are available to me?

In all honesty, I want to put this on social media and pressure/force these assholes to give me my money back, but I'm not sure how to go about it.
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Dispute with credit card company, now. Don't wait any longer. As long as you don't do this often, you won't hurt your relationship with Paypal.

I had to do this once after they denied a claim because the claim started out not received, and then became SNAD. They denied because of the first claim of non receipt. A quick scan of product to Amex and I had my money back that day.

Best of luck!

TMG

 
Have you actually called Paypal directly about this issue?

I find it is incredibly helpful to call them ahead of time before I open a claim/dispute, and it also makes the case go a lot faster since if the seller doesn't respond they can just expedite it for you since you're already on record giving them advance notice about this issue.

 
theemadgamer said:
Dispute with credit card company, now. Don't wait any longer. As long as you don't do this often, you won't hurt your relationship with Paypal.

I had to do this once after they denied a claim because the claim started out not received, and then became SNAD. They denied because of the first claim of non receipt. A quick scan of product to Amex and I had my money back that day.

Best of luck!

TMG
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I thought this might be my best avenue, but trying to explain the situation of pre-ordering a digital item is more than a little hard to explain some these people. I've had to file a dispute before, years and years ago, with my bank and they're very fast and thorough with returning money to an account. Guess I'll go up there today.

Squarehard said:
Have you actually called Paypal directly about this issue?

I find it is incredibly helpful to call them ahead of time before I open a claim/dispute, and it also makes the case go a lot faster since if the seller doesn't respond they can just expedite it for you since you're already on record giving them advance notice about this issue
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I have not, but i doubt they'd break their 45 day dispute policy simply because I made a phone call.

 
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Yay! Just got back from the bank and they said they could do absolutely NOTHING. Merry Christmas and fuck My New Year! Whatever.

Mods, delete this thread.

 
Do they have a CS help line? Most tellers/bankers at B&M banks are more or less salesmen, not customer support. 

I find it hard to believe that there's a bank out there that doesn't protect against stuff like this, even if it's a local bank. 

 
Vinny said:
Do they have a CS help line? Most tellers/bankers at B&M banks are more or less salesmen, not customer support.

I find it hard to believe that there's a bank out there that doesn't protect against stuff like this, even if it's a local bank.
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This is a small, but decent bank. They have 2 locations: A main branch and a smaller checking/savings withdrawal location. Because of the time frame (nearly 4 months) and the type of transaction (ACH debit) there's little they could do. I worked at a bank back East, several years ago, and apparently the policies haven't changed much. Maybe if I'd used my Mastercard or Amex through Paypal, I might, maybe have a recourse, but since I linked my bank account and paid through e-draft, their hands are tied.

It's mostly, though not even entirely, my fault for waiting so long to take action apart from contacting the company.

 
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I just went to that site and it's an orange ranked WOT site and Chrome showed me a warning that the site tried to change my cookies. Those are probably pretty good indications that they're not the most upfront retailer. 
 
They do have a FB page, maybe you should post something there?
https://www.facebook.com/OnlineKeyStore
 
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eulogywerd21 said:
I thought this might be my best avenue, but trying to explain the situation of pre-ordering a digital item is more than a little hard to explain some these people. I've had to file a dispute before, years and years ago, with my bank and they're very fast and thorough with returning money to an account. Guess I'll go up there today.

I have not, but i doubt they'd break their 45 day dispute policy simply because I made a phone call.
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They've done it for me multiple times, so you never know unless you try. ;P

 
Vinny said:
I just went to that site and it's an orange ranked WOT site and Chrome showed me a warning that the site tried to change my cookies. Those are probably pretty good indications that they're not the most upfront retailer.

They do have a FB page, maybe you should post something there?
https://www.facebook.com/OnlineKeyStore
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I'm posting on there as soon as I can remember my old Facebook info.

Squarehard said:
They've done it for me multiple times, so you never know unless you try. ;P
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Yeah, it certainly couldn't hurt, now. That's for sure.

 
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