eBay Refund Advice Requested

While cleaning out my garage, I realized I still had the outer box from my GTA5 Collector's Edition, still in mint condition. I placed it on eBay on a whim. I was very clear in the listing that it was for the outer box and no game, CE contents or DLC included. I even noted in the listing that there were no returns, even if you didn't read the post. I listed it for $15 BIN OBO with free shipping. 

I still received messages from people asking the condition of the disc, whether the hat was still sealed, etc. and just asked them to read the listing and let me know what they thought. 

The box sold the other day for $15 and I sent the user an invoice and said thank you for purchasing the box. This morning, I had the box ready to ship and as I checked my email, I received the following message: 

Dear aye_*******,

Somehow my 10 year old son and I completely missed the fact that this listing was for only the Grand Theft Auto box. If you haven't shipped it yet, you don't have to, as that is not what my son meant to buy. We already paid for the box and don't expect the money to be returned, I just wanted to save you the time and effot of shipping the box. Sorry for the misunderstanding.


- michelle*******6805
 



 



Should I refund her money, or just keep it and relist the box?

Thanks in advance for your helpful suggestions. 

If it's no harm to you, refunding it would be the honorable thing.    I mean... she realizes she bought a box and doesn't even want you to spend your money sending it out to her.  You could always return the favor.  But that's up to you. 

Of course, if you don't refund her, you should still send out the box and honor your end of the agreement, regardless of her intentions.  

I’m surprised. Usually you’ll get some angry asshole that didn’t read the description and blames you for it.

Since they're being pretty honest about it and they're not obligating you to ship what they bought, I'd just refund them. I don't see any harm in that.

When I first saw her message, I thought she was blaming her kid for getting on her account and making the purchase without her knowledge. I was surprised she admitted her mistake and didn't request a refund. I guess I will go ahead and send the box, as a reminder to read listings before purchasing. I would refund her purchase, but she might just be playing the 'stupid kid' card. 

I replied to her and informed her that there aren't many copies of GTA5 available under $30 and certainly not any collector's editions under $30. I also asked her about letting a 10 year old playing GTA5.  

Why send her something when she doesn't want it? She'll just think you can't read emails.

I'd send it. She can't read, let her send it back. People do this shit all the time, so make them pay if you get the chance.

By the way, add her to the dumbass list, so no one else has to deal with her.

When she sends it back, give a refund minus original shipping.

Either do the right thing and refund or be an ass and keep the money and don't send anything.

No reason to send the box if she doesn't want it and don't stir the pot by brining into question her parenting skills

What would you do GBAstar? 

soonersfan60 said:

Why send her something when she doesn't want it? She'll just think you can't read emails.

Click to expand...

Because, having paid for it, she is entitled to it. Regardless of whether the seller tells you they don't want something, he is obligated to send it. That way, she can't pull a "he never sent me my stuff, why should I have to pay for this?" trick in the end. Not saying she would... I'm just saying.

If it was me, I would have probably just refunded her and, honestly, not given her a lecture about reading things clearly on websites and letting her kids around GTA. It's not Jack Thompson or Hillary Clinton's place to tell people what their families can or cannot play, and I'd certainly be in no place to judge someone that I've never met about what their kids should be following, either.

Regardless, By even responding, it acknowledges that you read the email. If you just sent the package, you could have had the moral ambiguity of her not knowing whether you even received the original message she sent to begin with. People don't like being questioned (I know this, as I am questioned a LOT.)... so, don't tempt the angry walrus... or something. (I always get these metaphors wrong.)

But then... that's just my 2¢.

Er... I should say, that's just my 1¢. This IS Cheapassgamer, after all.

Well, I would have refunded her... I guess I left that part out.

I feel like an asshole.

Do what you think is right. Either refund her, or send it out and be a pain in the ass.

Generally speaking it seems like 1 out of every 10 or so do the same shit to me. They bid, win, then ask to cancel, or they buy it now, then make up some bullshit about how it's not what the really wanted, blah blah blah. If they pay, I send, then they can send it back for a refund.

However, if someone really has an issue or something, I work with them. Most of the time it seems they are just being turds.

Still add her to the dumbass list so none of the rest of us have to deal with it.

I guess I wouldn't send it to her. she could be playing dumb and didn't read the listing, but you aren't out anything and could just relist it.

somewhat off topic, why the parents let their children play GTA V is really disturbing to me.