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Return Policies for Online/B&M Stores


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#31 Wario64

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Posted 17 March 2005 - 02:16 AM

The EBgames return policy is outdated. It's within 14 days, not 30 days. New and used games

#32 unforeseen

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Posted 10 May 2005 - 09:27 AM

Regarding Best Buy, Circuit City, and other retailers' return policies in California.

I heard that a retailer such as Best Buy, Circuit City, Target, etc. has to return/exchange an item that exceeded 30 days (usual return deadline) but falls short of the manufact. warranty.

Is this true?

I do not know about other states' consumer laws.

I read it at another forum from an customer service employee at Best Buy.

#33 Renegade_Zero

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Posted 10 May 2005 - 04:30 PM

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#34 Sk8erlink7

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Posted 06 July 2005 - 08:28 PM

I have a question about Gamestop return policies, in-store. You see, my grandpa (who lives in Plainview, TX, which is about 7 hours away from here) bought me Katamari Damacy for me when I was up there a few weeks ago. I want to return it, however, because I would rather have something different. He bought it on his Mastercard. When I tried returning it the other day, they said they couldn't accept it without the original card the game was bought on. It was a gift! How can I return anything now?! Is there anything I can do?

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#35 Americanpierg

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Posted 20 August 2005 - 12:05 AM

if i bought a TV, opened it, can i still return it to walmart if its opened? I also opened the battery pack to put the batteries into the remote control, is it still returnable? Its been 3 days since i bought it

EDIT, btw i bought the tv from walmart, so its not a receiptless return

#36 Americanpierg

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Posted 20 August 2005 - 12:09 AM

I have a question about Gamestop return policies, in-store. You see, my grandpa (who lives in Plainview, TX, which is about 7 hours away from here) bought me Katamari Damacy for me when I was up there a few weeks ago. I want to return it, however, because I would rather have something different. He bought it on his Mastercard. When I tried returning it the other day, they said they couldn't accept it without the original card the game was bought on. It was a gift! How can I return anything now?! Is there anything I can do?


Did you have a receipt? If you had a receipt, I think they should've taken it. If you don't have a receipt, then you are out of luck unless you provided them the card it was bought on, thats if they tracked the order and found it was bought with the card. Your best bet is to return it to walmart for a walmart gift card, but thats YMMV sometimes.

#37 Machikunas

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Posted 10 September 2005 - 08:13 AM

For Ebgames B&M...

What is their policy on returning unopened new games that were purchased through one of their trade in 5 get this game deals? or switching it to a different game?

#38 Kingjay89

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Posted 23 October 2005 - 02:41 PM

Just like a couple posts ago, I just recieved the ipod nano as a gift from a relative. I want to "upgrade" it to the 30gb one. Is there anywhere I can do this without a recipet (but still sealed) outside of ebay? Or am i just stuck with the nano.

#39 minos1067

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Posted 05 November 2005 - 11:37 AM

Just like a couple posts ago, I just recieved the ipod nano as a gift from a relative. I want to "upgrade" it to the 30gb one. Is there anywhere I can do this without a recipet (but still sealed) outside of ebay? Or am i just stuck with the nano.

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#40 minos1067

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Posted 05 November 2005 - 11:38 AM

?

with returns to gamestop.com- i have the box, unopened, can I just mark it "Return to Sender" drop it in a mailbox and return it that way?

instead of paying for shipping...

i know eb lets you return from web at b&m, so maybe they do to.

#41 minos1067

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Posted 05 November 2005 - 11:39 AM

The EB return policy on used games seems vague. Is it possible to return a used game for a refund/credit? I want to buy a used game, and use it for a trade in deal, but I don't want to be stuck with the game if the deal doesn't work...

yes, u can return as long as you have receipt.

#42 schultzed

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Posted 05 November 2005 - 11:00 PM

if i bought a TV, opened it, can i still return it to walmart if its opened? I also opened the battery pack to put the batteries into the remote control, is it still returnable? Its been 3 days since i bought it

EDIT, btw i bought the tv from walmart, so its not a receiptless return


Yes, Walmart is very good on regular returns even if the item is open you have 90 days.

#43 ericx

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Posted 13 November 2005 - 02:59 AM

Do I need a receipt to exchange a sealed game(with the store's price tag) for another one at Toys R Us?
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#44 IcyDeath

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Posted 17 December 2005 - 06:39 PM

With Toys R Us, as long as it has the price tag on it, I don't think it'll be a problem. They just won't give you money back. Exchange, maybe even a gift card if there isn't anything you want right away. I suggest calling and speaking to a Customer Service Supervisor or Management.

As with any retailer, if you call in and speak with a supervisor or manager,
Unless they are the dicks of the dickheads, most will understand and give you
your options on what they can do.

Today, I called my local Best Buy. I bought a PC game back on 10/25. Early christmas shopping for my brother. Found out today, he just bought the game. I have the receipt,etc. Its beyond the 30 day return/exchange period.. and it was bought 5 days before Best Buy's Holiday Shopping return eligible items (ie Nov 1st to whenerver)
Talked to the manager, and she's allowing me to exchange it not a problem.

#45 IcyDeath

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Posted 17 December 2005 - 06:41 PM

Also with GameStop and EBGames.

If you need to do a return or exchange and have lost your receipt and its within
I believe the last 60 days.

You can head back to the store you purchased it at, and talk to the manager.

Let them know which register you were wrung up on and which day it was specifically. They can view all the transactions for a specific day and track down
your specific transaction. Some will not want to do it, due to it does take time.
But hey, I did it for my customers @ Gamestop all the time.

#46 daroga

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Posted 06 January 2006 - 02:19 AM

Is there anyway to return an opened new game to GameRush with a receipt? Doesn't matter if it's store credit or anything, but just looking to get something for a mistake purchase without going the eBay or Amazon or CAG trade route.

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#47 BustaUppa

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Posted 13 January 2006 - 04:00 PM

Question for everyone about Best Buy returns: what are my odds for successfully returning an item that I bought over a year ago? See, there's that whole 30-day thing, but I'm hoping that's just the time limit for REFUNDS. Maybe they'd relent and give me store credit for a late return?? Anyone have experience in this sort of thing? In my favor, I do have the original packing slip, and the item (old Trigun DVD box set) is still completely sealed, and is still listed on the online site.

So I know a refund is out of the question... I figure maybe if I pitch things smoothly enough to the CSR (like make it very clear I'm making no attempt to get cash) then maybe the YMMV fates will smile upon me. I've had decent luck in the past, getting refunds on stuff that I had no business getting refunds on, very YMMV of course. And I figure if I shoot straight for store credit in this particular scenario, I might have a chance. If anyone has any insight I'd appreciate it.

UPDATE: Holy crap, the force was STRONG with me tonight. The first Best Buy told me that the Trigun DVDs were no longer in the system, so no luck there. But at the second BB, the guy really went out of his way to help me out. After fiddling with the computer a bit, I saw "TRIGUN" and a price appear on the cash register display... I was stunned. The guy suggested that the best way to go about this was for me to buy SOMETHING and then get the remainder credited to me on a gift card. I had no problem with this, as it was obvious that this guy was really bending the rules a bit to accomodate me here, and I appreciated that. I ended up buying a PSP game for my friend and a NINTENDO DS, BABY for myself... after the credit this just cost three dollars and change out of my own pocket. Now it's on to look for deals on the NEW Trigun DVD's... and enjoy my new DS in the meantime!

The moral of this story... well, there is no moral. Just another nice example of YMMV in action!

#48 bzchanboy

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Posted 22 March 2006 - 12:02 AM

Well i've got a little problem, i bought a game at Toysrus and i dont have the receipt they told me over the phone that if i didnt have the receipt that i couldnt return it. I dont know where in the world it could have gone too and i need to return the game i got since i already got it as a gift.

Where and how can i return it. There is no price tag on it or nothing. So i'm sol or what?

#49 CaoPi

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Posted 26 March 2006 - 03:58 PM

Well i've got a little problem, i bought a game at Toysrus and i dont have the receipt they told me over the phone that if i didnt have the receipt that i couldnt return it. I dont know where in the world it could have gone too and i need to return the game i got since i already got it as a gift.

Where and how can i return it. There is no price tag on it or nothing. So i'm sol or what?


pretty much, I live in CA and all electronics items purchased at TRU must have the receipt.

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#50 pchangover

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Posted 10 April 2006 - 02:55 AM

Ok here is a question for you..

I bought PGR3 for the 360 about 3 months ago and have played it once since then.. its terrible and it bores me out of my mind. This was bought at Walmart for $50. Do you think I would be able to return it for store credit without a receipt?

I completely forgot about even owning this game until I was looking around my video games the other day and was shocked to see that I actually bought it and it wasn't just a past bad dream or something. :bomb:

Any ideas?

Thanks!

#51 -BigC-

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Posted 08 June 2006 - 06:28 PM

Anyone know Sams return policy?Looking to buy a 360 and looking for the return policy that Costco has but I dont have a Costco card...
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#52 SoulReaver

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Posted 22 June 2006 - 01:01 AM

Anyone else remember when Eb Games allowed you to return opened games for a refund with 14 days just because you were unsatisfied? They used to do this and I remember I refunded a crapload of games I didn't like. Then one day I tried to refund a game and they said they didn't accept refunds of opened games. I was thinking "wtf?" They acted like that was always the case. I checked the back of the receipt where it shows the policy and sure enough, it was different.

#53 steaming79

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Posted 18 June 2007 - 08:15 PM

hi. i read the wiki and the posts in this thread, but i dont think my situation fits into any of this.... today my boss bought me mario party 8 (awesome, huh?) for the wii....except after reading metacritic i think its crap (yes, i thought it was cool, but my opinion for a game i never played changed due to a review site). so my question is i want to exchange my unopened game for something else, but i dont want to ask for the receipt from my boss (because it would be rude, imho), so where could i do it? it seems like the wiki says i should go to wal-mart and claim the game was a gift.... i notice costco isn't listed, of course costco would have to carry the game to begin with. i just want to exchange it for another game. i'm not trying to scam or anything...or maybe i should just be happy that i have a cool boss that buys me videogames. any suggestions? cheers..... -nick2k

UPDATE--- without help from this board, i went out on a limb and i exchanged it for big brain @ wal-mart 2 days ago.

#54 unforeseen

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Posted 29 July 2007 - 10:08 AM

How about an unopened Wii system at GameStop? Bought it for my cousin and he wanted a Xbox 360 instead. I still have the receipt and was purchased last week.

#55 SaraAB

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Posted 25 September 2007 - 01:28 AM

This should list receipt conditions too, many people get items as gifts and don't want to ask for the receipt cause its very rude.

Here are the ones I know of:

Kmart - will not take ANY return without a receipt, for any reason.

Target - will take returns without a receipt, but it has to be from their store obviously and a current product, drivers license restrictions are enforced.

Walmart - returns without a receipt, drivers license restrictions are enforced too, same as target essentially. It should also be noted that walmart has free 90 day returns on video game hardware with a receipt of course. Most stores don't have this, and Gamestop only gives you 7 days.

Sears - ONLY gives store credit with a gift receipt, since this is not mentioned in the store and is kind of a scam if you don't know about it. If your giving a gift, give the actual receipt, not a gift receipt.

Please save everyone the hassle and give receipts with your gifts, retail stores are cracking down more and more on return policies and it just makes it easier for everyone. Even if you think the giftee will not have a problem, some people get duplicate copies of games and then they are stuck with them.

#56 pewing33ny

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Posted 05 October 2007 - 01:14 PM

i came into a second copy of halo 3 and wanted to exchange it to best buy for store credit. the customer service rep said that they don't do exchanges/returns for anything over $50 without a receipt.

i guess i will try gamestop and if they don't bite try to butter them up with a couple of reserves.8-)

#57 Protektor

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Posted 21 February 2008 - 10:53 PM

If you bought something that is more than $20 you will need a receipt or the ability for them to look it up.

All Targets have the ability to lookup a purchase as long as you paid with a Credit Card, Debit Card, or Check. Just bring in the card you purchased it with, and as long as it isn't more than 90 Days since the purchase the computer system will be able to look it up and find it. If you paid by check you don't need the actual check you wrote just a check from the same checking account. They will scan the check and do the lookup based on the checking account number printed on the check.

The system will *NOT* track anything over 90 days.

#58 SaraAB

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Posted 29 February 2008 - 04:59 PM

I heard that some target stores (or all of them maybe) are not taking returns without a receipt at all. Of course you can still probably do a transaction lookup.

#59 UltimoRey

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Posted 02 September 2008 - 05:53 AM

Gamestop moved their return policy page to http://www.gamestop....lp/Returns.aspx
link on wiki needs updating
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#60 Wlogan31

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Posted 07 December 2008 - 05:46 AM

I've read this but I'm still a bit confused about the used products from Gamestop. I ordered 3 used games online via the buy 2 get 1 free deal recently. Unfortunately, I am being given these games (new) for Christmas. Can I return the used games to the store or return them to the place that sent them to me? Or can you only do that with "sealed" stuff?

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