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Retail Appreciation

Posted by DemonKysho, 07 December 2012 · 270 views

This was in response to a thread about Gamestop having an employee appreciation day. Quite a bit of people thought it would be nice to have a customer appreciation day and post general gamestop hate.

This is my opinion on the state of retail, the treatment of workers and the overwhelming power the consumer has. Keep in mind the average consumer isn't even informed i would say 0.1% or less even frequent sites for savings.

The average consumer does what it's name origin entails, consume.

The thread was deleted, but i still felt like this was needed to be said.


______

Customer Appreciation? You know, i am about to alienate myself here. Customers are treated like gods, they have all the power. In your purchases, in those customer feedback surveys, those emails you shoot off to the company. If you stopped buying a product, im sure whoever is selling it would stop producing it and make sure they didn't pay some one to sell it to you.

What i am about to say is not just about gamestop, but it applies to all retail/customer service/public servant jobs.

That is usually the worst thing about retail is the customer. They walk in and 80% of the time the goal is to screw the employee over, thinking "OH I REALLY STUCK IT TO THAT CORPORATION." No you got one over on a person. Who knows you could of0 thrown your monkey wrench into the solitary thing that is giving them income.

Also there are the people with this false sense of entitlement, which you have since you have the money therefore the power. That you have to be pleased, coddled and treated like a special diamond in the rough.

YOU ARE NOT.

There are other people with money who blindly throw it and more of it.

Granted if the person who is supposed to help you with your purchase treats you like they shouldn't have any business in customer service. There are ways you can get your opinion heard, you don't have to take it.

REMEMBER THIS FOR EVERYTHING: ONE BAD APPLE DOES NOT SPOIL THE BUNCH.

Yet, if your an employee and a customer berates you on anything. Why its your fault for games costing so much? Why can't they get a discount? What do you mean i need an I.D. to do a credit card transaction/ trade? You don't have it in sell-able copies in stock on launch day JUST BECAUSE I DIDN'T PRE-ORDER? The best one is where you just generally have a bad attitude and want to sink your venomous teeth inside to try to infect your hate with every word that comes out of your mouth.

People in retail or in any customer service job have to sit and take it. There is no one they can complain to. No email they can send to your family.

They have to deal with monsters every single day and it is hard to not become one of them.

The worst is corporate, they treat everyone in the stores like pawns. I take that back, pawns get treated with some respect. More like indentured servants. Not to mention once you get a promotion, you pop on their radar. Once you do they put a boot to your neck and apply pressure. About statistics, how many x's can you sell to y, whats the demographic for this area liking X so we know where to send Y stuff too, raising numbers, profits. You think employees want to throw a bunch of ads in your face or ask if you want fries with that? Nope. They have to do all the stupid things you hate, because no one tells corporate not to do it.

You will also find some places where its nice, the people are cool. They have their own preferences and they fight corporate from withing by just being a real person. Maybe they don't care about putting up numbers. Maybe they think retail doesn't have to be miserable, you can make it a nice experience.

For example, i want you to feel good about your purchase. The average customer isn't well informed. Maybe you just wanted some advice. You have a bunch of things you haven't used/played? Well maybe you should go back and finish them or if you don't like them sell them. Debating on making a big purchase? Sleep on it. Tell parents to bring their kids, see what they like get something they could play together. Worst case scenario, there is nothing wrong with a giftcard or money. To me it says "I tried getting you something, but i don't know what you like or would make you happy". I create an environmental where your comfortable, aren't persecuted for your niche joys, feel good about returning. I'm no therapist, not a drug dealer or some corporate puppet. If your with me, my goal is to give you a little bit of happiness in this world with a side of good humor.

Here is a shocker, next time your about to make a purchase. Greet them with a salutation, smile, maybe even ask how things are around here or crack a joke. If that is your first time doing that, i will bet money that once that happens the employee will look at you like they are in shock. They say to themselves " It can't be true, someone is actually treating me like a human being" They will probably pass it off like an anomaly,if that kept happening they know to look out for you. Since you give them what so many people deny them of, respect.

It's a strange cycle if you Treat employee's like crap, it makes them treat customers like crap and vice versa. I don't know why i said that, because people treat people like crap. It takes a strong person to try to fight that storm of hate, without being enveloped in it yourself.

The common enemy if anyone is the corporation, which could change if a lot of people wanted to change it. Sadly, nothing ever does.

Too Long Didn't Read?

Cheap Ass Gamer and all these saving sites are your customer appreciation. Thank everyone that runs them more.




This was in response to a thread about Gamestop having an employee appreciation day. Quite a bit of people thought it would be nice to have a customer appreciation day and post general gamestop hate.

This is my opinion on the state of retail, the treatment of workers and the overwhelming power the consumer has. Keep in mind the average consumer isn't even informed i would say 0.1% or less even frequent sites for savings.

The average consumer does what it's name origin entails, consume.

The thread was deleted, but i still felt like this was needed to be said.


______

Customer Appreciation? You know, i am about to alienate myself here. Customers are treated like gods, they have all the power. In your purchases, in those customer feedback surveys, those emails you shoot off to the company. If you stopped buying a product, im sure whoever is selling it would stop producing it and make sure they didn't pay some one to sell it to you.

What i am about to say is not just about gamestop, but it applies to all retail/customer service/public servant jobs.

That is usually the worst thing about retail is the customer. They walk in and 80% of the time the goal is to screw the employee over, thinking "OH I REALLY STUCK IT TO THAT CORPORATION." No you got one over on a person. Who knows you could of0 thrown your monkey wrench into the solitary thing that is giving them income.

Also there are the people with this false sense of entitlement, which you have since you have the money therefore the power. That you have to be pleased, coddled and treated like a special diamond in the rough.

YOU ARE NOT.

There are other people with money who blindly throw it and more of it.

Granted if the person who is supposed to help you with your purchase treats you like they shouldn't have any business in customer service. There are ways you can get your opinion heard, you don't have to take it.

REMEMBER THIS FOR EVERYTHING: ONE BAD APPLE DOES NOT SPOIL THE BUNCH.

Yet, if your an employee and a customer berates you on anything. Why its your fault for games costing so much? Why can't they get a discount? What do you mean i need an I.D. to do a credit card transaction/ trade? You don't have it in sell-able copies in stock on launch day JUST BECAUSE I DIDN'T PRE-ORDER? The best one is where you just generally have a bad attitude and want to sink your venomous teeth inside to try to infect your hate with every word that comes out of your mouth.

People in retail or in any customer service job have to sit and take it. There is no one they can complain to. No email they can send to your family.

They have to deal with monsters every single day and it is hard to not become one of them.

The worst is corporate, they treat everyone in the stores like pawns. I take that back, pawns get treated with some respect. More like indentured servants. Not to mention once you get a promotion, you pop on their radar. Once you do they put a boot to your neck and apply pressure. About statistics, how many x's can you sell to y, whats the demographic for this area liking X so we know where to send Y stuff too, raising numbers, profits. You think employees want to throw a bunch of ads in your face or ask if you want fries with that? Nope. They have to do all the stupid things you hate, because no one tells corporate not to do it.

You will also find some places where its nice, the people are cool. They have their own preferences and they fight corporate from withing by just being a real person. Maybe they don't care about putting up numbers. Maybe they think retail doesn't have to be miserable, you can make it a nice experience.

For example, i want you to feel good about your purchase. The average customer isn't well informed. Maybe you just wanted some advice. You have a bunch of things you haven't used/played? Well maybe you should go back and finish them or if you don't like them sell them. Debating on making a big purchase? Sleep on it. Tell parents to bring their kids, see what they like get something they could play together. Worst case scenario, there is nothing wrong with a giftcard or money. To me it says "I tried getting you something, but i don't know what you like or would make you happy". I create an environmental where your comfortable, aren't persecuted for your niche joys, feel good about returning. I'm no therapist, not a drug dealer or some corporate puppet. If your with me, my goal is to give you a little bit of happiness in this world with a side of good humor.

Here is a shocker, next time your about to make a purchase. Greet them with a salutation, smile, maybe even ask how things are around here or crack a joke. If that is your first time doing that, i will bet money that once that happens the employee will look at you like they are in shock. They say to themselves " It can't be true, someone is actually treating me like a human being" They will probably pass it off like an anomaly,if that kept happening they know to look out for you. Since you give them what so many people deny them of, respect.

It's a strange cycle if you Treat employee's like crap, it makes them treat customers like crap and vice versa. I don't know why i said that, because people treat people like crap. It takes a strong person to try to fight that storm of hate, without being enveloped in it yourself.

The common enemy if anyone is the corporation, which could change if a lot of people wanted to change it. Sadly, nothing ever does.

Too Long Didn't Read?

Cheap Ass Gamer and all these saving sites are your customer appreciation. Thank everyone that runs them more.
Posted Image

So true. When I worked at target I had my life threatened by a customer cause we didn't have a printer cartridge. Lol

Oh and targets use of "guest"? Please. If I had guests that trashed my house whenever they came over I wouldn't allow them back.

I have been in the low end of each totem pole for both fast food and retail. I treat each person I interact with with respect. Only when that person comes off rude or ignorant of their job is when I flip the switch.
As a former GameStop slave I understand your pain. I hate retail as a result of working there.
Thank you Based Cheapy.
I on far too many occassions have seen employee's subjected to asinine antics of customers, these people can't realize people in these jobs are most often there due to necessity, not choices

I try to always be civil, even when disputing and issue. Personally I feel if you start to get obnoxious or loud people tend to tune you out or see you as a quack. When problems arise generally it's due to a policy or establishment problem NOT the Rep your speaking to, unless of course they start attacking you the patron.
Posted Image
i agree with everything you said
The #1 reason all of this happens is that most people have never worked in the service industry. If I could be Supreme Dictator for a day, I would require that all people be forced to work at least 6 months in retail sales, as a telemarketer, and as wait staff/fast food. Once you've actually *done* those jobs, you have a totally different appreciation for the person working.

I personally, when frustrated by a situation, ask to speak to a manager instead. I usually use a joke like "They dont pay you enough to listen to me rant. Let me yell at a manager instead." They almost always chuckle a bit.

But in general, people are just bastards!
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I think there's a lot of good thoughts somewhere in this post, though it's a little disjoined.

As a customer, I can fully understand and forgive the sales-pitch thing. I would never hold that against an employee, they are just doing their job. I blame that on the corporation and the environment that they've created. But I also avoid places that I know use that type of pushy sales tactic. Gamestop is the absolute last place I would go to pick up a game, trade in a game, etc. When I do go in there, I always politely decline the sales pushes thrown at me, but I make it a focus to rarely go in.

What frustrates me as a consumer is a lack of knowledge from a retail employee when they don't know what they're doing. It rarely happens, and I'm still polite even when it does happen, but it's frustrating.

The other major frustration for me is when I ask a retail employee to help me, and they act like I'm putting them out. I work hard in my job, am friendly to everyone I meet, and am always glad to do what I get paid to do. So if I ask you to get a game for me from behind the glass case, please don't act like I've asked you to donate a kidney to me.