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Behind the Counter 3

Posted by blackdog60, 26 March 2011 · 255 views

ok an early installment, but I needed to vent a little. One of those days and not just bad for me, you will understand soon enough.

and with thelonepig's suggestion: The Store

so lets gets started.

Customer enters. "Hello, are you looking for anything in particular or anything I can help you with?", the usual response is "No" so I follow up with "If you have any questions feel free to ask."

This time a pair of guys actually. They look around and there are taking their time. No problem, they ask a few questions I answer. Pretty standard start. So more customers pop in and I greet them. I hear a yelp, spin around to see a guy pulling his foot off my dog's paw. Apparently he was looking up and backed up onto my dog. (and why are the people who usually step on my dog wearing work boots, why never sports shoes.) So he looks at me, no apology "Do I get a discount?" Blink Blink, "What?" "Its your fault for having your dog in the store." Blink Blink, "No, no discounts for you. But the door is over there." (I was not behind the counter). Meanwhile as the pair of a**h*ts where leaving, one of the new customers commented loud enough to be sure to be heard. "What an a**h*l*!". Stunned I was, yes. I had never heard her ever swear before.

Another day another series of people and transactions. Opening salvo occurs. "What series do you recommend?". So we start talking about various movies and TV shows he likes, so I make 4-5 recommendations, which he writes down the names. "I will check the reviews on them." Ok. He leaves to return about 3 weeks later. I remembered him and "Did you decide on which series you wanted to pick up?" "Oh I downloaded them and you were right they were great. What else do you recommend?" Blink Blink. "That I don't like this pattern and my door is to the left."

Just a note of information approximately 1 in 8 people openly brag to me they download licensed anime off of the net. Since almost all of these people quote the "I am a poor college student." as their justification for it. I usually ask what major they have. I would say 95% of the people quite willing to download anime & music off the net openly are Music / Business / Computer Science majors. "What will you think when people download your intellectual properties when you actually create something?" Most responses are in these 3 comments 1) "I plan on teaching." 2) "There will be better protections by then." 3) "This is free advertising for them and they don't lose any money." I bet you can match up the major to the response that normally occurs.

A guy walks into a bar, oh wait my shop. I do my normal greeting and get the normal response. He proceeds to pick up a healthy stack of mangas, about 12-13 of them, sets them on my table in the store, opens his backpack pulls out a water bottle and sits down and opens the first manga up. "Excuse me can I help you?" "Oh, no I have a few hours to kill." "Would you like me to total that up for you?" "Not necessary, I am just going to read them here." "Did my sign out front get changed to LIBRARY. That is not fair to me, last time I checked the government is not subsidizing my store." Wow, what a dirty look I got. But he did the expected actions, he stood up, put his water bottle in his back pack and exited stage (door) left. I might point out never to be seen again.

and the last story for the day. A couple comes in after a 2 hour drive to come to my store, (they have been here once before and I remembered them). So they start deciding on items to buy, I grab a couple of boxes to put their selections in. So I pack the boxes, keep track of the items, no scanner POS system here. Some more guys come in. Ok, I greet them and ask the standard. Standard response. So they are looking around while I help the couple. They pick up statues & figures and all sorts of goodies, so I give them a lot of freebies, (They spent $1920 and I gave them about $200 worth of goodies there were interested in.) "How do we get free stuff?" "Well generally I give free items for good returning customers or customers who buy a lot of stuff." "If you give us free stuff we will come back when we have money and buy stuff." "You do realize that a customer is someone who actually spends money here. You have to buy first then you get freebies." The door did not even slow down their exit to my humble establishment.

and yes today I had someone step on my dog again. She is a black lab mutt at around 65lbs, around 24 inches tall at the shoulder, not a small dog at all. I try and keep an eye on her since she likes to sprawl on the floor after greeting people at the door (unless she knows them, then she is quite the attention hound). But how hard can it be to watch where you walk.
edit: added the below link & comment.
the dog
and a couple pics are in my profile album, I need to take some new pics of her.




ok an early installment, but I needed to vent a little. One of those days and not just bad for me, you will understand soon enough.

and with thelonepig's suggestion: The Store

so lets gets started.

Customer enters. "Hello, are you looking for anything in particular or anything I can help you with?", the usual response is "No" so I follow up with "If you have any questions feel free to ask."

This time a pair of guys actually. They look around and there are taking their time. No problem, they ask a few questions I answer. Pretty standard start. So more customers pop in and I greet them. I hear a yelp, spin around to see a guy pulling his foot off my dog's paw. Apparently he was looking up and backed up onto my dog. (and why are the people who usually step on my dog wearing work boots, why never sports shoes.) So he looks at me, no apology "Do I get a discount?" Blink Blink, "What?" "Its your fault for having your dog in the store." Blink Blink, "No, no discounts for you. But the door is over there." (I was not behind the counter). Meanwhile as the pair of a**h*ts where leaving, one of the new customers commented loud enough to be sure to be heard. "What an a**h*l*!". Stunned I was, yes. I had never heard her ever swear before.

Another day another series of people and transactions. Opening salvo occurs. "What series do you recommend?". So we start talking about various movies and TV shows he likes, so I make 4-5 recommendations, which he writes down the names. "I will check the reviews on them." Ok. He leaves to return about 3 weeks later. I remembered him and "Did you decide on which series you wanted to pick up?" "Oh I downloaded them and you were right they were great. What else do you recommend?" Blink Blink. "That I don't like this pattern and my door is to the left."

Just a note of information approximately 1 in 8 people openly brag to me they download licensed anime off of the net. Since almost all of these people quote the "I am a poor college student." as their justification for it. I usually ask what major they have. I would say 95% of the people quite willing to download anime & music off the net openly are Music / Business / Computer Science majors. "What will you think when people download your intellectual properties when you actually create something?" Most responses are in these 3 comments 1) "I plan on teaching." 2) "There will be better protections by then." 3) "This is free advertising for them and they don't lose any money." I bet you can match up the major to the response that normally occurs.

A guy walks into a bar, oh wait my shop. I do my normal greeting and get the normal response. He proceeds to pick up a healthy stack of mangas, about 12-13 of them, sets them on my table in the store, opens his backpack pulls out a water bottle and sits down and opens the first manga up. "Excuse me can I help you?" "Oh, no I have a few hours to kill." "Would you like me to total that up for you?" "Not necessary, I am just going to read them here." "Did my sign out front get changed to LIBRARY. That is not fair to me, last time I checked the government is not subsidizing my store." Wow, what a dirty look I got. But he did the expected actions, he stood up, put his water bottle in his back pack and exited stage (door) left. I might point out never to be seen again.

and the last story for the day. A couple comes in after a 2 hour drive to come to my store, (they have been here once before and I remembered them). So they start deciding on items to buy, I grab a couple of boxes to put their selections in. So I pack the boxes, keep track of the items, no scanner POS system here. Some more guys come in. Ok, I greet them and ask the standard. Standard response. So they are looking around while I help the couple. They pick up statues & figures and all sorts of goodies, so I give them a lot of freebies, (They spent $1920 and I gave them about $200 worth of goodies there were interested in.) "How do we get free stuff?" "Well generally I give free items for good returning customers or customers who buy a lot of stuff." "If you give us free stuff we will come back when we have money and buy stuff." "You do realize that a customer is someone who actually spends money here. You have to buy first then you get freebies." The door did not even slow down their exit to my humble establishment.

and yes today I had someone step on my dog again. She is a black lab mutt at around 65lbs, around 24 inches tall at the shoulder, not a small dog at all. I try and keep an eye on her since she likes to sprawl on the floor after greeting people at the door (unless she knows them, then she is quite the attention hound). But how hard can it be to watch where you walk.
edit: added the below link & comment.
the dog
and a couple pics are in my profile album, I need to take some new pics of her.
Nice store! I hope you don't get robbed anytime soon or have good insurance + inventory.

I actually hate when there are pets in comic/anime shops it scares the hell out of me and I'm allergic.
Sorry to hear about the day; I hope thinks look up quickly for you. :)
well, I keep the place vacuumed up, and if people are afraid of dogs, she goes into the office till they leave. I have a doorbell which people can ring to get me to the door, since she likes to greet people at the door.
But I like having her here and she has her fair share of visitors as well.
Aw. Poor doggy :( she needs a picture on there as well!

Your stories actually crack me up, I really hope your that blunt to some of these idiots.

Any chance some of those figures are sellable to us CAGs? Theres quite a few that caught my eye :D
I've almost stepped on dogs. Personally I don't like them in stores. Dog owners don't understand people who fear dogs. There's a little girl at my church who is terrified of dogs. She's about 12 and she's in tears if she's in the same room as the Pastor's pitbull. Refuses to enter the main floor or basement unless the dog is in the garage and even then has to be reassured that the dog is not around before she'll peek out. Pastor is a nice guy but he just tells her that the dog is friendly. He's not wrong but I must be the only one who sees the naked terror on that girls face.

That said I would be hugely embarrassed if I stepped on your dog. Who steps on a dog (known or unknown) and then demands discount. You should definitely demanded an apology. It's not like the dog bit him back. For shame.

I worry abut kids today. I'm not saying I don't download anime but I know darn well the legal area in which it lies. Even if I didn't I'd know enough to not ask a shop keep about what to download. That's insane. Who goes to a store to ask about what to bootleg? That's like going to the box office and asking the manager what to download this week.

Cheska is right your dog needs a picture. You can't be surprised that people don't expect a dog in a store. Even a sign that says "Dog on premise" is honestly really helpful. Noone is looking for a dog and if she's for whatever reason pacified and just relaxing you'd be surprised how when someone is focused on interesting stuff like Anime they won't noticed unexpected things like a tripwire or even a dog.

Nice store by the way. Very very nice.
awesome store
nothing that cool around here
ok a link to the image of the dog is added to the blog: ask and you shall receive. (unless actual cash is involved). I can't get people to read the signs I have up now, I guess NEON might work.
Is she a relatively young dog? She looks just older than a puppy. And incredibly clean :applause: I'm so used to seeing overweight Labs come into my work, that's it's refreshing to see one in shape and well taken care of :)
I want that dog o_o
Care to trade for my 6 year old Blue Heeler/Border Collie mix? :D
Nah, I'm kidding. XD
But really, when I find an anime, I usually watch it online first. and if I like it enough, I'll go out and buy it. simple as that. :P
:applause: Bravo! Love the way you handle the idiots. I wish I was able to respond the way you do. I've enjoyed reading your blogs, thank you for the laughs.
You're sort of a bad business man.

The idiot who stepped on your dog was handled properly, but all the others are very bad ways to handle a shop. You should take a class in HR because it would increase your sales.

The guy who downloaded all the good anime from your suggestion you should have just lied to and said "oh that's all I've got really, I haven't had time to sit down and watch any new ones, though I plan too soon." By telling him to leave, you're just losing customers. What if he stopped by off and on just to talk about anime and eventually brought his friends over? He's probably eventually buy something after coming in from time to time.

It almost sounds like you took it personally. He didn't steal from your store. Granted, he didn't buy them either, but usually when people are that cheap it's because it's just too easy to get it for free. You should be mad at the govt for not pursuing people like him.

The guy who treated the shop like a library I'm less compassionate towards, but you still handled it badly. "Did my shop sign change to LIBRARY" lmao wtf? Who says that? Just explain that reading them inside is against store policy because if a lot of people start doing that, it brings sales down. I probably would have said that and then let him stay that one time as long as it didn't become a habit.

The freebies? As simple as saying, I'll give you 10% off your first purchase. Since that's about the same ratio as the freebies (200) you have to the others (1900).

I mean don't take it personally, I'm just looking out for you.
well. a note about discounts and freebies, while financially they are the same thing, can you remember all the places that have given you a discount. I certainly can't. Now if you just stuff some item you are looking to unload that is not much of a freebie. But lets say you buy $100 worth of manga in the shop (& pay with cash) , I have some boxes with about 150 comics you can look thru and grab 4 comics (bagged & boarded) that might interest you. The couple who picked up the statues and figures also collect Dawn memorabilia (I remembered it from their first visit), they ended up with 2 prints and a bust statue as well as some other limited items. I don't consider throwing a comic randomly in a bag a freebie. (a freebie that ends up in the trash is just that)
On the other cases, time is valuable, and stealing my time irritates me, I have better things to do than cater to rude people. I admit I have my rude moments as well, I am sure we all do. I have no problems with people coming in looking around, scouting, window shopping not buying things.
But people who don't own the item or plan on buying an item don't take care of it. (I have plenty of artbooks & manga with torn pages & broken figures to attest to that)

And as far as me taking it personally I very rarely take things personal except the stepping on my dog and being an a** about it. (Current store location 9 years, I must be doing somethings right.)
even in a store with white covered books I can see people bumping into her on occasion. Trying to think of the least amount of work that would be effective and I can see only two.
1) a standard beware of dog. People would see it and know there's a dog. The downside is they might assume the dog is dangerous.
2) handwritten "Be mindful of dog" Ideally placement would either be on the entrance door or on whatever they see when the first enter the store. Last place I saw one was a bookstore and it was on the end of the bookshelf that you saw when you first walked in.

anyway good luck. Very handsome looking dog.
Yeah, I forgot to say you got a nice looking dog.

In any case; if you don't take my advice, then enjoy the profits you're making now. If they were so great, you wouldn't be making blogs.

I know I ain't.

Otherwise, enjoy the free econ lesson and boost your profits.