Behind the Counter 4
I don't like solicitors. ( I mean who does right)
Prior to soliciting to any person
within this store, please note you are
agreeing to the following:
I agree to prepay $10 per hour or
fraction of hour I solicit within
No refunds will be given for time not used.
I have changed the sign today, now it costs $25 per hour.
I have even went so far a while back to have a copy of Webster's definition of soliciting handy since people don't seem to know that one conveniently.
Adjusting your language is not that easy.
My language has changed over the years. I was in the Navy for 20 years so you can imagine the vocabulary. Once i opened my first Brick & Mortar store I focused on eliminating certain words, most of which can change the rating for a movie. I must say that it only took a year or so to make sure I don't accidentally drop f-bombs.
I get Annoyed & I learned to sell.
I am not type of person who can hide my facial emotions very well. When I get annoyed, I am sure people can tell. I am sure it has cost me a few sales. But I try to make sure I am honest to people (So when people are about to pick up some crappy anime to buy, I hate the question "Is this a good anime?"). Selling something to someone that they don't really want is a good way to lose future business, always let the customer decide what they want to buy (people working for commissions break this rule often). I don't sell used cars and have no desire to run for office, so I have no real desire to learn to kiss butt. NO ONE spends that kind of money here.
I am partially OCD.
I am sure that every store owner is partially OCD. You start doing things a certain way, display things a certain way, greet people a certain way, etc etc etc...... Think of every small shop you go to that the owner works in, they all have some idiosyncrasies.(we are all slightly off the bubble folks)
(at least I am not like the Comic Book guy in the Simpsons)
People collect. For business owners this is something to be controlled, "Anime: Crack is cheaper" is definitely a true statement, but collecting much of anything is going to cost you more financially than crack, but with less jail time and better teeth. If you ever want to start a small business, keep your personal acquisitions to a minimum or you find yourself selling off your prized positions. Just as ordering extras for yourself is foolish so is pre-ordering to many of anything in the early start of your business. Trust me I know I have broken this rule many times thinking that item XXX will be a sure seller. It has come to bite me in the butt more than a few times. I have been lucky a few times, but if you do it during the early days of the business you run the risk of having $$$ wrapped up in tax deductions.
and certain questions that I find annoying.
Where do you buy this stuff from?
How many of *** do you have in stock?
Do you buy baseball, football, basketball cards?
Why can't I trade my 3 year old sports game in?
Why can't you price match Walmart, Kmart, Best Buy, Hastings etc?
and for those of you that don't read OXM.
I learned something from the latest issue, big box retailers are guaranteed their ~$6 profit for video games. When the price drops, they get permission to lower the price they still make their ~$6, no wonder big box stores carry video games that drop in price in sometimes weeks. I was not aware of this before and I am sure at some price point they just take a loss and blow out the games. Small shops don't get that treatment so when the game drops to $40-$50 that is a automatic loss for them. Now we do get the option of sending the games back within 90 days or whatever your terms with the distributor are. But if I send games back I pay for the shipping back and I take a 15% restock fee. Woo hoo:cold:
(The ~$6 profit is what I was seeing back in the day when I ordered new games for the business. Guess what! I don't do that anymore) (oh a note when the Green Halo 3 360 Xbox was released it was $400, my cost $395 + shipping)
a little different this time hopefully interesting.