Short version...I bought something from BBTS, they shipped 2 and now are insisting to return one I must pay shipping both ways
Long version...I had a bunch of Paypal credit and decided to splurge on the Masterpiece Megatron figure I'd been wanting for a while and went to place my order on BBTS. I logged in (Having bought from them in the past) and switched the payment method from my credit card on file to Paypal. They didn't have a link and the instructions basically told me to just send them money via Paypal and quote the order number. I did so without any problems. Anyway a day or 2 later I get 2 emails saying MP Megatron has shipped. I look at them and the order #s are different. On closer inspection of the orders on my account, I see one was charged to Paypal and the other was charged to my credit card.
Anyway I email them saying it's a mistake and I only ordered one. They say fine but I'm still paying shipping both ways and it must have been my mistake not theirs. So I check my email and I see that I only have one order received email from when I placed the order. So I know I did not accidently order 2 of these things.
So basically I only see 2 options.
1. I call my credit card company and dispute the charge.
2. I keep it and give it as a gift to a friend I know wants it when a birthday rolls around. Problem is, it really bothers me reward them for screwing me over.
Either way complaints will be filed with the BBB and State Attorney General of course. BBB won't do much but hey one more in the file.
I don't really see any way to prove it is their wacky ordering system and not me. Somehow I doubt "I only got 1 order email" is going to be convincing enough an argument. So anyone see any options I'm missing?
Long version...I had a bunch of Paypal credit and decided to splurge on the Masterpiece Megatron figure I'd been wanting for a while and went to place my order on BBTS. I logged in (Having bought from them in the past) and switched the payment method from my credit card on file to Paypal. They didn't have a link and the instructions basically told me to just send them money via Paypal and quote the order number. I did so without any problems. Anyway a day or 2 later I get 2 emails saying MP Megatron has shipped. I look at them and the order #s are different. On closer inspection of the orders on my account, I see one was charged to Paypal and the other was charged to my credit card.
Anyway I email them saying it's a mistake and I only ordered one. They say fine but I'm still paying shipping both ways and it must have been my mistake not theirs. So I check my email and I see that I only have one order received email from when I placed the order. So I know I did not accidently order 2 of these things.
So basically I only see 2 options.
1. I call my credit card company and dispute the charge.
2. I keep it and give it as a gift to a friend I know wants it when a birthday rolls around. Problem is, it really bothers me reward them for screwing me over.
Either way complaints will be filed with the BBB and State Attorney General of course. BBB won't do much but hey one more in the file.
I don't really see any way to prove it is their wacky ordering system and not me. Somehow I doubt "I only got 1 order email" is going to be convincing enough an argument. So anyone see any options I'm missing?