incredible stupidity: verizon reps can't understand dollars are not cents

[quote name='defiance_17']His patience is incredible. Wow.[/quote]
I applaud his patience. I can't believe he is so calm with this dumbass.

EDIT: I can't believe he is so calm with this dumbass AND this dumb bitch.
 
My head is spinning after listening to that.

Amazing that he managed to be nice about it, I would've thrown out so many insults at those reps if I were in his shoes.
 
He needs to burn to this cd and send a copy to both the head of marketing at Cingular and the head of Human Resources at Verizon.
 
Awesome. Makes me feel like I should go into business and make some real money by just being able to add/multiply
 
Wow, that guy has a lot of patience. I would've been cussing them out, especially after that last lady said "well thats a matter of opinion".

I bet if Verizon outsourced their CS to India the reps would understand, .002 cents is the hourly wage there, isnt it?
 
I'm about 13 minutes into listening this and it is AWESOME! This customer should be a celebrity rofl.

I'm surprised the CSR still didn't understand wtf the customer was trying to say even with that great example of .5 dollars does not equal .5 cents so .002 cents does not equal .002 dollars.

Edit - Finished listening. WOW. This is like a cliffhanger of Empire Strikes Back proportions. Was there ever an aftermath?
 
Haha, I'm getting frustrated listening to this guy and the reps.

Finished listening. WOW. This is like a cliffhanger of Empire Strikes Back proportions. Was there ever an aftermath?
Click to expand...

I want to know what happens now too.
 
WOW! I wouldn't have been able to keep my cool. He did the right thing though. He needs to fight this shit to the end.
 
Wow, I'm loving these recordings with customer service reps... first the fucked up AOL guy a few months ago and now this verizon goober. I'm sick of Verizon in so many ways, and I have had issues like this with them giving me conflicting information on SEVERAL occasions and having to go round and round to fix things. I will be ditching them next month, hoorah!
 
Is there really such a thing as "point zero zero 2 dollars". Wouldn't that read out $.002.00? Monetary (sp?) values can only have one decmial point. Wouldn't saying two one-thousandths of a dollar make more sense? Don't get me wrong, I think the guy is right but still.
 
[quote name='Duo_Maxwell']Is there really such a thing as "point zero zero 2 dollars". Wouldn't that read out $.002.00? Monetary (sp?) values can only have one decmial point. Wouldn't saying two one-thousandths of a dollar make more sense? Don't get me wrong, I think the guy is right but still.[/quote]


.002 (two one-thousandths) of a dollar =/= (does not equal) .002 (two one-thousandths) of a cent

1 dollar x .002 = .002 of a dollar

1 cent x .002 = .002 of a cent

To convert .002 of a cent to dollars divide by 100 . You get .00002 (two ten-thousandths) of a dollar.

It would have been correct to say two ten-thousandths of a dollar not two one-thousandths of a dollar.
 
slap



[quote name='Duo_Maxwell']Is there really such a thing as "point zero zero 2 dollars". Wouldn't that read out $.002.00? Monetary (sp?) values can only have one decmial point. Wouldn't saying two one-thousandths of a dollar make more sense? Don't get me wrong, I think the guy is right but still.[/quote]
 
[quote name='Duo_Maxwell']Is there really such a thing as "point zero zero 2 dollars"[?][/quote]
Yes. It's a number followed by a unit.
[quote name='Duo_Maxwell']Wouldn't that read out $.002.00?[/quote]
No. That makes no sense, because you have a number with two decimal points in different places.
[quote name='Duo_Maxwell']Monetary values can only have one decmial point.[/quote]
Of course; like all numbers.
[quote name='Duo_Maxwell']Wouldn't saying two one-thousandths of a dollar make more sense?[/QUOTE]
It would make exactly the same amount of sense.
 
[quote name='Duo_Maxwell']Is there really such a thing as "point zero zero 2 dollars". Wouldn't that read out $.002.00? Monetary (sp?) values can only have one decmial point. Wouldn't saying two one-thousandths of a dollar make more sense? Don't get me wrong, I think the guy is right but still.[/QUOTE]

Verizon is probably hiring. I'll forward your name for you.
 
[quote name='defiance_17']Verizon is probably hiring. I'll forward your name for you.[/quote]

How do we know he doesn't work for them already?
 
[quote name='2poor'].002 (two one-thousandths) of a dollar =/= (does not equal) .002 (two one-thousandths) of a cent

1 dollar x .002 = .002 of a dollar

1 cent x .002 = .002 of a cent

To convert .002 of a cent to dollars divide by 100 . You get .00002 (two ten-thousandths) of a dollar.

It would have been correct to say two ten-thousandths of a dollar not two one-thousandths of a dollar.[/QUOTE]

I'm guessing math is your strong suit and not reading comprehension. I didn't say the 2 numbers were equal. I just said that saying aloud "point zero zero two dollars" makes little sense. It makes more sense to pronounce it correctly by saying two one-thousandths of a dollar. I urge to reread and use some comprehension skills this time and try to point out to me where I said two on-thousandths of cent equaled two one-thousandths of a dollar. OI even said the guy was right, he just has crappy grammar skills by saying point zero zero two dollars." Now I'm guessing he's saying that because that is the word for word quote for they actually gave (which in turns makes them even more retarded), but if you were for instance doing a professional presentation and actually said aloud "point zero zero two dollars" to explain something I'm sure everyone would give a weird look and probably laugh at you for using the same language a 7th grader would.

Edit: Also just for the sake of correctness, saying two one-thousnadths of dollar itself would be confusing enough, you may as well say two tenths of cent (Ithink that'd be right). My math skills are far from good I admit, but I don't like being called an (in a roundabout manner at least) idiot for something I never even said and you simply misinterpreted.
 
[quote name='Duo_Maxwell']I'm guessing math is your strong suit and not reading comprehension. I didn't say the 2 numbers were equal. I just said that saying aloud "point zero zero two dollars" makes little sense. It makes more sense to pronounce it correctly by saying two one-thousandths of a dollar. I urge to reread and use some comprehension skills this time and try to point out to me where I said two on-thousandths of cent equaled two one-thousandths of a dollar. OI even said the guy was right, he just has crappy grammar skills by saying point zero zero two dollars." Now I'm guessing he's saying that because that is the word for word quote for they actually gave (which in turns makes them even more retarded), but if you were for instance doing a professional presentation and actually said aloud "point zero zero two dollars" to explain something I'm sure everyone would give a weird look and probably laugh at you for using the same language a 7th grader would.[/quote]

How else was he going to convey it to them? They can't even do basic math. They would've been on the phone for hours trying to figure out what "two one-thousandths" of a dollar was.
 
To me, any nimwit with an ounce of common sense would realize wtf the caller was trying to say after the .5 dollars does not equal to .5 cents example. Furthermore, if that didn't work, the example with buying a car with 20,000 pennies instead of 20,000 dollars should have hit home. Clearly those people are morons and I am actually furious that adults cannot grasp the concept that .xyz dollars does not equal .xyz cents.
 
I think they should have grabbed someone from accounting like he asked. The people he spoke to are just mouthpieces that deal with customers because they have the "ability" to take abuse without flying off the handle and repeating the same things over and over. Customer service reps rarely are given the freedom (or have the ability) to apply logic to each unique situation, but rather approach every call with the exact same repertoire of customer service babble.
 
Verizon seemed to have credited the amount back to his account, but the letter they send didn't seem very apologetic.

On a side note, it's the first time I've seen a company to be working on the weekends.

I wonder what's going to happen now.
 
Wow, how terrible. I work at a small, local call center that BellSouth pays to do their customer service/sales work. A lot of call centers are outsourced to India, or really small towns. Where I work, the majority of the workers are under 20 years old, and there are a fair amount of them who are only 15-17.

In this call there were 3 people on the phone -- my guess is that the guy on the majority of the call wasn't a supervisor at all; a lot of times we just hand the headset over to the nearest sitting employee who has worked there the longest. There is only 1 floor manager per 35-40 agents, so they probably couldn't get a hold of the female until the end.

If you need to call customer service, there isn't much you can do to get around the stupidity, but my best recommendation is to call in the morning. You're more likely to get older agents if you call before high school gets out. Not only that, but less people call then so you're not on hold as long.
 
[quote name='the_gloaming']Wow, how terrible. I work at a small, local call center that BellSouth pays to do their customer service/sales work. A lot of call centers are outsourced to India, or really small towns. Where I work, the majority of the workers are under 20 years old, and there are a fair amount of them who are only 15-17.

In this call there were 3 people on the phone -- my guess is that the guy on the majority of the call wasn't a supervisor at all; a lot of times we just hand the headset over to the nearest sitting employee who has worked there the longest. There is only 1 floor manager per 35-40 agents, so they probably couldn't get a hold of the female until the end.

If you need to call customer service, there isn't much you can do to get around the stupidity, but my best recommendation is to call in the morning. You're more likely to get older agents if you call before high school gets out. Not only that, but less people call then so you're not on hold as long.[/quote]

Thanks for the tip.

We could rename this thread "The beginning of the end. How America lost it's superpower status."
 
[quote name='2poor']How else was he going to convey it to them? They can't even do basic math. They would've been on the phone for hours trying to figure out what "two one-thousandths" of a dollar was.[/QUOTE]

By saying "two one-thousandths of a dollar" I guess, I mean clearly the guy was kinda boned no matter what he told the clowns on the phone. Personally I would've gone with the "you are charging me two tenths of cent (or two one-thousandths of a dollar if you wanna make it more complicated) and you quoted me at two one-thousandths of cent. You are charging 100 times more than I was originally quoted..." Now obviously the rogue scholars on the other end would've never figured that out either. However, from the way my brain works less numbers being thrown around usually equals less confusion. I didn't bother to listen to his call though (what looked like 22 minutes of my life isn't worth some other dude's problem that didn't involve me), maybe he used some explanation other than that, I was only going off of the short article.

I just thought saying "point zero zero two dollars" made little to no snese and conveyed said feelings. I mean I'm no master of grammar obviously, but it's nice when people use decent grammar to explain things. I was simply voicing an opinion that it was less confusing (at least to me) to say "two one-thousandths". I didn't know you'd type out some rediculous crap I didn't even say. Though I do admit my .002.00 example made no real sense either (I was tired dammit...), but I never said the two numbers involved in the call were equal. If you are going to quote somebody at least make sure you understand what they wrote first.
 
It's a number followed by a unit; how could an educational system produce somebody unable to comprehend it?

Would you have a problem with .002 inches? .002 volts? .002 yen?
 
This reminds of an incident at McDonald's some years ago. McD's sold the kids-sized ice cream cones for 25 cents. Problem was, the signs they put out said .25¢ and some clever folks were trying to buy four cones for a penny.
 
I recorded the post master/Post Office manager on my phone but I erased it.

I qouted what occured the last time I called and he said he never said that. He then went on to say that he lies like a dog but he would never lie like that.

The thing is these people are managers and do a simpleton job. It is like me opening a store and I went to all to manager schools just to find out I wasted my time there.
 
[quote name='RegalSin2020']I recorded the post master/Post Office manager on my phone but I erased it.[/quote]

I would have loved to hear that one.
 
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