As many of you know Xbox.com has changed their website design and format. I was checking my account today and noticed that my Xbox live gold account gave no indication that I was going to receive a promotional price for my upcoming renewal date. The OLD Xbox.com had this information but it was no longer there on the new site. Anyway I called customer support and they were able to see that I received an email indicating that I signed up for the promotional rate but since it has not billed yet they could not say if it would actually go into effect. Long story short he told me if it does not bill correctly then they can refund me the promotional rate since they have record of the email. He made a note in my file to make it easier also. I would just suggest checking your Xbox Live Gold renewal status and calling support to make sure you get the promotion. Mine was the 40% off deal they were doing for Halo:Reach.
Edited by cancerman1120, 27 October 2010 - 02:58 AM.
Clarification for posting.