So last month, I realized I couldn't log back in to Amazon, even after resetting my password, etc. I called Amazon CS and they said maybe it's a credit card issue which I thought was weird because it's the same credit card I've used there since I joined in 2004. I called my credit card company, nothing unusual. I later found out, that's the typical generic Amazon CS statement for people who get their accounts closed.
Last week a good 3 weeks after I couldn't log into my account, I got an email from Amazon saying my account has been closed. The reason they gave was too many "incidents".
Apparently that's a generic statement Amazon sends to people whose account was closed.
Hello from Amazon.com.
A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.
In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store.
Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.
If you require additional assistance, or have any concerns, feel free to contact us directly at [email protected].
Please do not contact regular Customer Service again, as they will no longer be able to assist you.
But what the hell were these "incidents"?
Searching for answers I came across others who got their Amazon accounts closed too from varying reasons that included getting too many discounts, returns, shipping too many items as gifts, and even not buying from them for long periods of time, etc.
In my case, it was because I received too many discounts basically in the last 4-5 weeks leading to my account being closed.
Here are my last posts on CAG too along with the descriptions; basically in between August - September, I complained to Amazon CS that Amazon never gave me the promised advertised deals:
1) Sucker Punch - Amazon misadvertised the right set, using a customer uploaded pic that says BR+DVD+DC, but really only shipped the BR copy. Result = Offered me a $5 credit.
2) Motorolla Smartphone - Amazon wouldn't allow me to cancel an order I placed a week before, because the price of the Smartphone I bought had gone down $17. Result = Offered me a $17 credit.
3) Deus Ex Human Evolution - I basically pre-ordered this months before release for $10 credit. Amazon changed their pre-order credit to $20 in August, but when the item was shipped out to me, I only received $10, negating their price pre-order guarantee. Result = Offered me a $10 credit.
4) Foldable Table "with Bag" - (Okay this isn't in CAG) but basically the title was Foldable Table, but the description says "with Bag" and yet I was just shipped the table. They said the Bag was a limited time offer. True, but I showed them the link that description still says "with Bag" (they forgot to take it off) btw the bag was selling for about $20 by itself. Result = Offered me a $15 refund (not credit - fine with me).
As mentioned I got a total of $47 in credits/refund applied to my Amazon account after bringing these issues up with Amazon.
Cool, I'm happy right?
Well, a couple of days later, I find out that I couldn't log back into Amazon, which later received an email saying my accounts are closed.
Worst is that the $32 credit they issued me, are all lost with the account.
Tip: If given the chance, it's best if you could ask for a refund rather than a credit.
To add insult to injury, my wife's Amazon account which she's had since 2008 and is totally separate from my account has been closed too. No warning, no emails, nothing. All my wife does is just buy books from the Oprah club to read like every other month or so.
Really Amazon? Just because my wife has my same last name and same billing address you close her account too?
So basically Amazon closed my 2004 account, and my wife's 2008 account just because of $47 refund/credit they issued me in a span of a month. While the tens of thousands of $$$ we, specifically I, spent in the course of 7 years from TV's, Computers, to even Refrigerators, and Lawn Chairs don't mean anything.
Nothing I can do about it, since Amazon reserves the right not to do business with anyone once you agree to register an account with them.
Anyway, hope you guys never gets shafted like we did. Just wanted to share this experience. Best to you guys all. Happy shopping.