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got boned again on ebay


#1 infiniteHorizon   hrzn CAGiversary!   3569 Posts   Joined 6.2 Years Ago  

infiniteHorizon

Posted 22 December 2012 - 08:35 PM

so I've officially decided to stop selling on ebay, I got screwed again (honestly it was my own fault this time). I had a buyer buy a bunch of disc only ps2 games, 13 games for $18. I didn't have sleeves for the games so asked if he'd be okay waiting for them. I purchased sleeves for $3, not realizing they were from overseas, needless to say it took over 2 weeks for them to arrive. I kept the buyer updated and he was okay with the wait, once the sleeves arrived I informed him they had arrived and I'd be shipping out asap, the next morning I wake up to an open case asking for a tracking number, I rush down to the post office and ship them first class in a bubble mailer with the sleeves and delivery confirmation, an estimated 4 days to ship. 2 days go by, ebay refunds the buyer the full amount, closes the case and leaves me with no options but to go through the buyer. I ask if he can at least return the items to me, and he proceeds to leave me negative feedback, the first negative feedback I've ever gotten since joining ebay. (http://feedback.ebay...rid=tomjoseph91)

I send him another message pleading for him to work with me and asking how to make this right. He finally replies (after the package arrives to him now), saying that he'd be keeping the games unless I send him another $6 for return shipping, and laughing about the negative feedback saying "and I don't give a shit about your feedback lol". (I personally don't really know why I give a shit either, but I was kind of proud of it for whatever reason.)

Needless to say I ultimately decided to tell him to go Fuck himself. I am now sitting here wanting to leave him negative feedback but I don't seem to be able to. I can only leave positive feedback. And there seems to be no way to contact ebay, and I can't repeal the case or anything so I guess that's it. I am strongly contemplating shutting down my account but I don't know where else to sell, and I kind of rely on this extra income at the moment. But between the rediculous fees (I just paid $65 the other day and they want another $40 now) and getting screwed out of potential sales, I feel like I'm barely making much of anything. /end rant

#2 Person808   CAGiversary! CAGiversary!   608 Posts   Joined 8.6 Years Ago  

Person808

Posted 22 December 2012 - 08:44 PM

Why aren't you able to appeal the case? If you have delivery confirmation saying it was delivered and eBay messages that says he received it (asking you to give him $6 to return it - IE Proof he received) you should be able to get the case reversed.

#3 coolsteel   CAGiversary! CAGiversary!   5454 Posts   Joined 11.2 Years Ago  

Posted 22 December 2012 - 08:49 PM

You need to call ebay customer service and if that fails since that is always hit or miss call paypal to explain your situation.. You have proof it was delivered if the tracking updated to reflect that you have a leg to stand on.

#4 kodave   Huh. CAGiversary!   4339 Posts   Joined 5.7 Years Ago  

Posted 22 December 2012 - 08:56 PM

This situation doesn't make sense. Something has been lost in translation.

Alternatively, get vindictive and buy something from him or create a new account to buy something from him, then turn around and negative and scam him for it.


#5 Mako1215   Mr.OneOfWonder CAGiversary!   6462 Posts   Joined 7.6 Years Ago  

Posted 22 December 2012 - 09:18 PM

Amazon?

First, how can you claim prior non-existance to devalue a movement? I am sure the civil rights movement would love that. "Well, there was no movement to free the slaves before, so why is it relavent now?"

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#6 GBAstar   CAGiversary! CAGiversary!   9015 Posts   Joined 4.4 Years Ago  

Posted 22 December 2012 - 09:19 PM

OP,

You should be able to appeal the case... HOWEVER according to the Seller Protection Policy you are supposed to ship within a reasonable time frame to keep your protection.


Spoiler


What was your handling time on this listing? If it was just a few days (i.e. 1-3) and you shipped two weeks after receiving payment then that is most likely why you lost the case.

INR cases are almost always decided by an automated program; they look at when you shipped, and what the tracking information says. If the buyer paid two weeks ago, your handling time was 1 day and the shipping information was just uploaded (2 weeks after the sale) it is going to think "Scam" and issue the refund to the buyer.

I would however suggest appealing the case to an actual agent and showing that the DC shows "delivered".

It sucks but feel good you're only out ~ $20 worth of items.

#7 TiKi2   CAGiversary! CAGiversary!   1031 Posts   Joined 11.3 Years Ago  

Posted 22 December 2012 - 09:33 PM

1. you could appeal
2. looks like he hit you dsr's with 1s - you could report him for that if you want.
3. there are a bunch of links now on ebay for abusing buyer protection to report buyers if you wish to take that route.
4. if you report ebay/paypal to the BBB they almost always refund anything under $100
5. For $18 how much time=money do you really want to invest(waste) on this?

#8 ecwfan   CAGiversary! CAGiversary!   253 Posts   Joined 11.6 Years Ago  

Posted 22 December 2012 - 09:40 PM

Call eBay customer service at 866-540-3229. Be prepared to wait a good 30 to 60 minutes before someone answers. Explain your situation. Have the DC number ready. If you contacted the buyer through eBay Messages they can see those too. They can reverse the decision.

#9 juangrande386   CAGiversary! CAGiversary!   814 Posts   Joined 6.7 Years Ago  

juangrande386

Posted 23 December 2012 - 12:02 AM

Yeah I kinda got screwed this week too!

I sold 7 copies of Kingdom Hearts 3D and 2 PS3 Deadmunds Quest/Sports Champions Move Bundles in Fixed Price Auctions. KH3D were $25 apiece, Move Bundles were $70 apiece, free shipping. Of course I sell everything very fast and ship them all to their destinations. I get a few good feedbacks from the KH3Ds and one Move Bundle.

Then I receive an email about "Item not as described". Long story short, dumb b1tch thinks she bought both Move Bundles and wants "a refund or another Bundle because there was 2 in the picture, item isnt as described." I tried to explain they were $70 apiece but she just couldnt figure it out. She opens a case with Ebay, I escalate it since I dont wanna deal with her stupidity.........THEY TOOK HER SIDE! She gets a refund from them and gets to keep the item, I dont lose money or seller rep. I basically emailed back and called her a dumbass without saying it. "8 other people figured out how the auction type works, Ebay always sucks the Buyers D1CK! Next time you should read the auction better so you dont piss off another seller!"......She left good feedback LOL!

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#10 TiKi2   CAGiversary! CAGiversary!   1031 Posts   Joined 11.3 Years Ago  

Posted 23 December 2012 - 12:17 AM

As a seller you should never ever escalate a claim.

#11 edson13   CAGiversary! CAGiversary!   1461 Posts   Joined 9.6 Years Ago  

Posted 23 December 2012 - 12:22 AM

Yeah I kinda got screwed this week too!

I sold 7 copies of Kingdom Hearts 3D and 2 PS3 Deadmunds Quest/Sports Champions Move Bundles in Fixed Price Auctions. KH3D were $25 apiece, Move Bundles were $70 apiece, free shipping. Of course I sell everything very fast and ship them all to their destinations. I get a few good feedbacks from the KH3Ds and one Move Bundle.

Then I receive an email about "Item not as described". Long story short, dumb b1tch thinks she bought both Move Bundles and wants "a refund or another Bundle because there was 2 in the picture, item isnt as described." I tried to explain they were $70 apiece but she just couldnt figure it out. She opens a case with Ebay, I escalate it since I dont wanna deal with her stupidity.........THEY TOOK HER SIDE! She gets a refund from them and gets to keep the item, I dont lose money or seller rep. I basically emailed back and called her a dumbass without saying it. "8 other people figured out how the auction type works, Ebay always sucks the Buyers D1CK! Next time you should read the auction better so you dont piss off another seller!"......She left good feedback LOL!


wow, didnt know they could just give her a refund instead of taking money out of your account.

To the OP, have someone you know buy something from him and then just refuse the shipment, that way hes out of money and time. What a dick, 6 dollars for shipping something first class. Hes a seller so he knows it doesnt cost anywhere near that.

#12 GBAstar   CAGiversary! CAGiversary!   9015 Posts   Joined 4.4 Years Ago  

Posted 23 December 2012 - 12:59 AM

Yeah I kinda got screwed this week too!

I sold 7 copies of Kingdom Hearts 3D and 2 PS3 Deadmunds Quest/Sports Champions Move Bundles in Fixed Price Auctions. KH3D were $25 apiece, Move Bundles were $70 apiece, free shipping. Of course I sell everything very fast and ship them all to their destinations. I get a few good feedbacks from the KH3Ds and one Move Bundle.

Then I receive an email about "Item not as described". Long story short, dumb b1tch thinks she bought both Move Bundles and wants "a refund or another Bundle because there was 2 in the picture, item isnt as described." I tried to explain they were $70 apiece but she just couldnt figure it out. She opens a case with Ebay, I escalate it since I dont wanna deal with her stupidity.........THEY TOOK HER SIDE! She gets a refund from them and gets to keep the item, I dont lose money or seller rep. I basically emailed back and called her a dumbass without saying it. "8 other people figured out how the auction type works, Ebay always sucks the Buyers D1CK! Next time you should read the auction better so you dont piss off another seller!"......She left good feedback LOL!



You should not have escalated... that is why you lost the claim. When she opened a SNAD claim you should have selected the option of "RETURN FOR REFUND".

It doesn't matter what your return policy is---eBay gives the buyer 45 days to file a claim so you might as well have gotten your goods back because it was a guarantee that you were going to be refunding.

I"m not sure I under stand the problem though. Did you have two items pictured in your listing?

Edit: Nevermind I see where you stated that eBay refunded her from their pockets. Still in any SNAD you should always select the "RETURN FOR REFUND" option.

Also this will count as an opened case without seller resolution in your dashboard. It will show up in a few days because you weren't able to resolve the dispute without eBay resolution. Depending on how many items you sell per month as little as three of these in a one year period can cause you to get your account closed.

#13 DNukem170   Pikaburger! Use Meat Shield! CAGiversary!   6474 Posts   Joined 9.2 Years Ago   Has been playing Phoenix Wright Ace Attorney: Justice for All
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DNukem170

Posted 23 December 2012 - 01:03 AM

Stupid question, but why not just buy a bunch of sleeves from Office Depot or something? I tend to get to get all my shipping stuff from Target.

#14 kodave   Huh. CAGiversary!   4339 Posts   Joined 5.7 Years Ago  

Posted 23 December 2012 - 02:13 AM

Stupid question, but why not just buy a bunch of sleeves from Office Depot or something? I tend to get to get all my shipping stuff from Target.


Why even get sleeves at all unless the description expressly mentioned sleeves?

If they're all disc only they're not going to be mint anyway. Just stick them on an old CD-R spindle, use foam padding of some sort on the excess space of the spindle, screw the spindle top on, then tape the spindle top secure. Problem solved.


#15 Vinny   Bang, bang... pew... CAGiversary!   19546 Posts   Joined 10.6 Years Ago  

Posted 23 December 2012 - 02:22 AM

Why even get sleeves at all unless the description expressly mentioned sleeves?

If they're all disc only they're not going to be mint anyway. Just stick them on an old CD-R spindle, use foam padding of some sort on the excess space of the spindle, screw the spindle top on, then tape the spindle top secure. Problem solved.


I would have just wrapped each one in paper... I mean, that's what paper sleeves are anyway. As long as the discs are cleaned and then tightly wrapped up/taped up tight, the discs will be protected from any serious scratching. Then stick it all in a bubble mailer and send out.

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#16 Blade   Xenaphobic, Warrior Princess CAGiversary!   8556 Posts   Joined 9.7 Years Ago  

Posted 23 December 2012 - 02:56 AM

I deactivated my account because a buyer wanted a refund on a digital game code he already used in May, and he has been sending threatening emails ever since. Sometimes I open up that mailing address tied to the account and find multiple harassing messages. Last ones were sent last week.

Sellers not being able to leave negative or neutral feedback for buyers is fucking retarded. Ebay isn't what it used to be. Don't give that shit site the time of day.

#17 needler420   CAGiversary! CAGiversary!   1944 Posts   Joined 4.5 Years Ago  

Posted 23 December 2012 - 03:00 AM

You spent $3 on disc sleeves for a $18 dollar sale minus ebay/paypal fees you would have made like $10 bucks.

Doesn't even seem it's worth while wasting time trying to dispute such a small transaction.

Also I agree ebay sucks. I never even had a account and I still manage to sell what I want and find rare items I want.

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#18 62t   Zune Duck! CAGiversary!   19117 Posts   Joined 10.4 Years Ago  

Posted 23 December 2012 - 03:03 AM

Amazon?


you won't be selling bundle on amazon

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#19 62t   Zune Duck! CAGiversary!   19117 Posts   Joined 10.4 Years Ago  

Posted 23 December 2012 - 03:08 AM

Yeah I kinda got screwed this week too!

I sold 7 copies of Kingdom Hearts 3D and 2 PS3 Deadmunds Quest/Sports Champions Move Bundles in Fixed Price Auctions. KH3D were $25 apiece, Move Bundles were $70 apiece, free shipping. Of course I sell everything very fast and ship them all to their destinations. I get a few good feedbacks from the KH3Ds and one Move Bundle.

Then I receive an email about "Item not as described". Long story short, dumb b1tch thinks she bought both Move Bundles and wants "a refund or another Bundle because there was 2 in the picture, item isnt as described." I tried to explain they were $70 apiece but she just couldnt figure it out. She opens a case with Ebay, I escalate it since I dont wanna deal with her stupidity.........THEY TOOK HER SIDE! She gets a refund from them and gets to keep the item, I dont lose money or seller rep. I basically emailed back and called her a dumbass without saying it. "8 other people figured out how the auction type works, Ebay always sucks the Buyers D1CK! Next time you should read the auction better so you dont piss off another seller!"......She left good feedback LOL!


Actually you screw yourself by not taking an extra picture. That take maybe another minute but you could avoid all this trouble.

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#20 GBAstar   CAGiversary! CAGiversary!   9015 Posts   Joined 4.4 Years Ago  

Posted 23 December 2012 - 03:21 AM

Actually you screw yourself by not taking an extra picture. That take maybe another minute but you could avoid all this trouble.


Agree... they don't even charge for extra pictures anymore (up to 10 I think). It's like someone that puts up the stock picture of a CE but they are only selling the extras... and then as the seller the complain when the buyer opens a SNAD

#21 needler420   CAGiversary! CAGiversary!   1944 Posts   Joined 4.5 Years Ago  

Posted 23 December 2012 - 03:22 AM

Actually you screw yourself by not taking an extra picture. That take maybe another minute but you could avoid all this trouble.



That's what I was going to say about that guys case but was too lazy.

That's clear cut the sellers fault. It doesn't matter if you list in the description that it's not both items in the pic. You already gave the buyer a stance to file a claim.

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#22 Fukurou   Banned Banned   719 Posts   Joined 2.5 Years Ago  

Fukurou

Posted 23 December 2012 - 03:25 AM

I don't even sell on eBay anymore because of how unfriendly and unfair it is for the seller. eBay is a knight in shining armor for their buyers, but to hell with their sellers!

#23 GBAstar   CAGiversary! CAGiversary!   9015 Posts   Joined 4.4 Years Ago  

Posted 23 December 2012 - 03:25 AM

That's what I was going to say about that guys case but was too lazy.

That's clear cut the sellers fault. It doesn't matter if you list in the description that it's not both items in the pic. You already gave the buyer a stance to file a claim.


Also I've been told that a lot of times the text doesn't get included on eBay mobile apps or it gets cut out so the buyer is just seeing the picture, title + subtitle and the standard description that eBay includes.

#24 needler420   CAGiversary! CAGiversary!   1944 Posts   Joined 4.5 Years Ago  

Posted 23 December 2012 - 03:31 AM

Also I've been told that a lot of times the text doesn't get included on eBay mobile apps or it gets cut out so the buyer is just seeing the picture, title + subtitle and the standard description that eBay includes.



Yeah as far as ebay horror stories go I've heard of people purposely looking for double picture listings just so then can file a claim from it.

I would think that's one of the most basic things a seller would avoid.

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#25 juangrande386   CAGiversary! CAGiversary!   814 Posts   Joined 6.7 Years Ago  

juangrande386

Posted 23 December 2012 - 04:06 AM

Ill be sure to take a picture of 1 item next time I sell multiples because of this. It just pissed me off cus 7 people didnt email me like "derrr wheres my other 6 copies of Kingdom Hearts, there was 7 in the picture". And the guy who bought the other Move Bundle gave me good feedback the same day his box arrive. This women was the only one confused and now has her $70 and a free $100 Move Bundle. I didnt lose my money so thats why Ive pretty much moved on, this thread just reminded me!

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#26 ShadowAssassin   Music & Movie Pirating SOB CAGiversary!   2631 Posts   Joined 3.3 Years Ago  

ShadowAssassin

Posted 23 December 2012 - 04:12 AM

ebay is one of the most criminal sites out there. Never sell there unless you take every precaution imaginable. On ebay, you can get screwed even if you do nothing wrong. The people that run that place do what they want, when they want. They will close accounts for shady reasons, side with buyers in clear buyer abuse cases, and then rub salt in the wound to the seller.

You hear horror stories about different places all the time. Walmart, K-Mart, etc, etc. But ebay is the first place I've ever used that lived up to all the negativity, and then took it to another level. After experiencing and reading about some of the stuff that happens on there, it's only one step above dealing with the mafia.

It's only a matter of time before someone goes Ted Kaczynski on that site.

#27 GBAstar   CAGiversary! CAGiversary!   9015 Posts   Joined 4.4 Years Ago  

Posted 23 December 2012 - 04:18 AM

ebay is one of the most criminal sites out there. Never sell there unless you take every precaution imaginable. On ebay, you can get screwed even if you do nothing wrong. The people that run that place do what they want, when they want. They will close accounts for shady reasons, side with buyers in clear buyer abuse cases, and then rub salt in the wound to the seller.

You hear horror stories about different places all the time. Walmart, K-Mart, etc, etc. But ebay is the first place I've ever used that lived up to all the negativity, and then took it to another level. After experiencing and reading about some of the stuff that happens on there, it's only one step above dealing with the mafia.

It's only a matter of time before someone goes Ted Kaczynski on that site.


I don't know. If you stay abreast all the policy changes and actually read both the eBay and PayPal user agreements I don't think you'll run into many problems.

The complaints I read on this board mostly have to do with people selling things the way they want to sell them... in order to sell on eBay with minimal amount of issues you have to do things their way... not your way.

Most of the rants I've read on here are people getting scammed selling digital items which are prohibited on eBay anyways or people not following the T&C and shipping to an address other then the one on the PayPal invoice.

Those issues are completely avoidable.

#28 ShadowAssassin   Music & Movie Pirating SOB CAGiversary!   2631 Posts   Joined 3.3 Years Ago  

ShadowAssassin

Posted 23 December 2012 - 04:37 AM

I know people personally that have gotten ripped off on the site where a buyer claimed the item was missing contents(when they weren't) and ebay refunded them the whole money and they got nothing in return. The buyer didn't even send the item back and nothing ever happened. It was fought and eventually lost.

Also, I know people with 1,000+ feedback that got their account closed because major sellers(usually stores) would complain about their lower prices hurting their sales, and ebay essentially would rather side with the one that benefits them most so they closed their account. They said the reason was "They were selling too much and considered them a risk" with no explanation to what that even meant. These weren't "high risk" items either. One of them was selling designer shoes and clothing. Another designer watches and stuff like that.

I'm sure for the majority of people, that stuff won't happen, but ebay really just does whatever they hell they want.

Also, another thing I've noticed about ebay. Their calculated shipping rates are always wrong. I enter the exact measurements and weight of the items, and when I go to ship them it always ends up costing me more at the post office. Their shipping policies and listing design is awful. Plus, if you want to assure you won't get ripped off as a seller, you need to get tracking and receipts on everything. Even if it is something small that would save you money dropping in a mailbox. But to get tracking you need to get priority shipping or some BS. That is partly on the post office I guess as well.

Edited by ShadowAssassin, 23 December 2012 - 04:48 AM.


#29 edson13   CAGiversary! CAGiversary!   1461 Posts   Joined 9.6 Years Ago  

Posted 23 December 2012 - 05:04 AM

I know people personally that have gotten ripped off on the site where a buyer claimed the item was missing contents(when they weren't) and ebay refunded them the whole money and they got nothing in return. The buyer didn't even send the item back and nothing ever happened. It was fought and eventually lost.

Also, I know people with 1,000+ feedback that got their account closed because major sellers(usually stores) would complain about their lower prices hurting their sales, and ebay essentially would rather side with the one that benefits them most so they closed their account. They said the reason was "They were selling too much and considered them a risk" with no explanation to what that even meant. These weren't "high risk" items either. One of them was selling designer shoes and clothing. Another designer watches and stuff like that.

I'm sure for the majority of people, that stuff won't happen, but ebay really just does whatever they hell they want.

Also, another thing I've noticed about ebay. Their calculated shipping rates are always wrong. I enter the exact measurements and weight of the items, and when I go to ship them it always ends up costing me more at the post office. Their shipping policies and listing design is awful. Plus, if you want to assure you won't get ripped off as a seller, you need to get tracking and receipts on everything. Even if it is something small that would save you money dropping in a mailbox. But to get tracking you need to get priority shipping or some BS. That is partly on the post office I guess as well.


Start adding handling. I got tired of paying money out of my own pocket for shipping because of the calculator lowballing the price, in addition to them charging you 9% fees on shipping. So now I add a $1-3 handling fee, depending on the weight of the item.

#30 GBAstar   CAGiversary! CAGiversary!   9015 Posts   Joined 4.4 Years Ago  

Posted 23 December 2012 - 05:06 AM

Is their a reason why you can't print your labels through eBay?

You would never have to worry about manually uploading tracking again; and you'd even save money on shipping.

It is ALWAYS more expensive to pay at the post office. You receive a small discount for printing online---regardless if it is through eBay, PayPal, USPS, Stamps.com, etc.