I've been through this a few times with scummy buyers on eBay. I have called PayPal and got some shitty service from someone who could barely speak English let alone comprehend. So I kept calling until I finally reached someone who could help. It's sad to say but these CSR's only do what "they"...
How is that website? I've never purchased anything from it so I'm a bit leery. I noticed for the most part blemishes are mentioned but not in detail. Have you had good dealings with it?
Thanks in advance for any information.