every service provider have two side one bad , one good , some remains getting best and some get bad at time time also .Yes online service provider like paypal and egold tell us that never login through links use appropriate site name in address or search in google bar than login to your bank...
Yes it happens hackers send such stupid mail like your account looked or confirm your order. even i received many fraud paypal emails asking me to confirm confirm money transaction . i noticed that there are similair stories on aboutpaypal.org" you should visit there for more information .