Well trust me, I agree on what he did was wrong, but I think it was wrong wording. I did work with the guy for 10 months, and yes I can blame the 'higher ups' because they did teach us the shady sales tactics.
Example: a $7.99 game that was marked down to $4.99 but it still had the $7.99...
As a former Game Crazy employee, I would like to tell you all that they pressure their employees to get numbers no matter what. Which forces employees to act stupid and put false charges on peoples accounts.
I was threatened my hours, my job, and even my position if I did not get 'high enough...