I remember seeing Star Fox Zero available to preorder before, but I can't find it now. Is there a specific time period that Dell waits to set up pre-orders (based on the release date or whatnot)?
File a report online as a non-AT&T customer. If you haven't turned it on, they will send you an unlock code in a day or two. If you have, well, it may take longer than that. A small portion of people also were denied a code once they turned on the phone since it hasn't been used for 6...