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I used to work with them wholesale, they were pretty reliable. Pretty good about getting orders out and replacing bum units. We did get in a few more bad PS2's and X-box's then I would have liked, but we never had any trouble getting a replacement.

If you're carefull you can try a blow dryer. Enough heat will break up the adhesive, allowing you to peel the sticker off easily. The trick is to make short, but quick passes. If you do this for too long, you can damage to plastic. I'd also make sure the cd's aren't in the case. They can also be...