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I was able to get my certificate working by changing my account email (under account -> personal data) to a different email address.

The second code is for the shinra card contest -- https://ffviiremake-sweepstakes.square-enix-games.com/en-us/home/

I think it should have printed on your receipt (DLC code). Some others who picked up theirs early today said it was missing.

Did it come with the chocobo preorder bonus?

Do they let you convert store preorders into online ones?  I have like $250 in preorders stuck in limbo now with the California shut down order.

ask them to remove the outstanding pre-authorized hold on your gift card (don't say trade credit).

Does the store take a hit on their stats if you take advantage of the G2L promo?  Manager is usually ok but when I traded back the Kakarot he started giving me the evil eye lol.

For the DBZ "guarantee to love it" trade thing, do I need to give them back the preorder bonus Kakarot figpin too?

Are you allowed to have more than 1 pro membership (same name/address, different phone/email)?   Not for trading, just wanted to get an extra $5 monthly cert.

I had the same problem for an order I made last weekend. Marked shipped but UPS tracking stayed at "Label Created" all week long so I thought it was lost/stolen. It finally updated Friday night with "accepted".

I cancelled an order I paid with trade credit and had the same problem for 2 weeks. I found a post where someone asked them to remove the "outstanding pre-authorization" from the gift card. I tried asking them to do that and I was able to get my credit back.