360 Owners Nightmare with MS Customer Service

Amount spent on Xbox 360 retail games (22): $1319.78
Amount spent on accessories for Xbox 360*: $801.25
Amount of XBL points purchased: 48,000 ($599.76)
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fail.
 
If he already spent that kind of money as an investment, the least he could do is buy a new core system with the 65nm chip and save the 2 days, 2 hours, 50 minutes he claims it took.
 
...but damn, that is just fucking awful. That guy is truly caught up in bureaucratic hell. So he did fail by paying that much for everything, but MS is really screwing him over.
 
i have almost 40 games and havent spent that much....anyways...i dont really care about this guy's sob story....my xbox just died and i have quite a lot of stuff for it too...including a 56" HDTV i bought specifically for the xbox but im not crying..shit happens....get over it
 
It's absolutley inexcusable that we still have to deal with this bullshit. There's no reason why the DRM rules should be so stupid. You should be able to easily transfer all your content ownership rights to another console without any hassle.

Luckily I haven't purchased really any content on the Xbox's that have died on me. And as long as this shit is in place I don't plan on buying anything more.

I would have bought so many arcade games long ago if Microsoft wasn't a company of shitheaded fucks.
 
I hope this guy files a lawsuit against Microsoft and that they are punished accordingly. This is criminally riddiculous.
 
He got screwed on the messenger pad it retails for $29.99. "....and 1 Messenger pad ($34.99)"
 
Didn't read it but I've heard stories of dealing with M$ and it's real lame... Hope I don't ever have to.

Amount spent on Xbox 360 Premium: $399.99
Amount spent on Xbox 360 retail games (22): $1319.78
Amount spent on accessories for Xbox 360*: $801.25
Amount of XBL points purchased: 48,000 ($599.76)
Total spent on Xbox 360 related products: $3120.78
Click to expand...
Uhh... wait... all that and only 22 games... ? wow. I mean I have close to that but I have a serious feeling it wasn't anywhere close to even $1000
 
[quote name='VipFREAK']Didn't read it but I've heard stories of dealing with M$ and it's real lame... Hope I don't ever have to.


Uhh... wait... all that and only 22 games... ? wow. I mean I have close to that but I have a serious feeling it wasn't anywhere close to even $1000[/QUOTE]
he just took 22 X 59.99 = 1319.78 so obviously he didn't pay full price for all 22 games, which makes me think he also didn't time exactly how long it took him on the phone or to redownload all those games.
 
I don't know whether to commend him or tell him to buy a second controller so his wife can sign in his account so she can play XBLA games on controller 1 which is signed in to her account. It sucks that you've got to be online, but it's just a simple sign-in.
 
[quote name='M1C13']he just took 22 X 59.99 = 1319.78 so obviously he didn't pay full price for all 22 games, which makes me think he also didn't time exactly how long it took him on the phone or to redownload all those games.[/QUOTE]
He says specifically that "I buy everything new, I don’t trade my games in or sell them on eBay, and I have enough disposable income to support my habit."

Which makes me think YOU didn't take the time to even read the first three paragraphs :roll:

The messenger pad thing, though, does make you wonder about the accuracy of his estimates.
 
[quote name='M1C13']he just took 22 X 59.99 = 1319.78 so obviously he didn't pay full price for all 22 games, which makes me think he also didn't time exactly how long it took him on the phone or to redownload all those games.[/QUOTE]


not every game is $59.99 and he could've bought some stuff after a price drop/platinum hits.
 
I believe the messenger pad...I know Best Buy regularly charges slightly over retail on 360 accessories, I think I saw $5 over a couple times...so it hardly surprises me.
 
That guy obviously isnt a cheap ass gamer. I dont care cry all you want. If he has that much disposable income why didnt he just buy a new 360. O wait i feel no sympathy. Since when does it take someone 11+ hours to delete all of that content. if i saw this guy I would kick him in the nuts. Then do it a second time just to be funny. If you spend that much money on xbl content you really need a life. I play a lot and i dont spend that much money
 
[quote name='PyroGamer']He says specifically that "I buy everything new, I don’t trade my games in or sell them on eBay, and I have enough disposable income to support my habit."

Which makes me think YOU didn't take the time to even read the first three paragraphs :roll:

The messenger pad thing, though, does make you wonder about the accuracy of his estimates.[/QUOTE]
yes but when he bought everything new was it $59.99. Not likely. I mean even if he doesn't buy used doesn't mean that he doesn't like a deal that is human nature.
 
[quote name='slickkill77']That guy obviously isnt a cheap ass gamer. I dont care cry all you want. If he has that much disposable income why didnt he just buy a new 360. O wait i feel no sympathy. Since when does it take someone 11+ hours to delete all of that content. if i saw this guy I would kick him in the nuts. Then do it a second time just to be funny. If you spend that much money on xbl content you really need a life. I play a lot and i dont spend that much money[/QUOTE]


yeah, I fully agree-- MS should get away with completely fucking the guy over, effectively not taking responsibility for its extremely strict DRM, that can't even be overcome when their own poorly crafted hardware fails on you.

Complete with the ever popular "get a life" comment to a guy who plays videogames, from a guy who plays videogames, posted on a videogame message board. Congrats!
 
[quote name='slickkill77']That guy obviously isnt a cheap ass gamer. I dont care cry all you want. If he has that much disposable income why didnt he just buy a new 360. O wait i feel no sympathy. Since when does it take someone 11+ hours to delete all of that content. if i saw this guy I would kick him in the nuts. Then do it a second time just to be funny. If you spend that much money on xbl content you really need a life. I play a lot and i dont spend that much money[/quote]

No. People work for what they have.

Who cares? It's not wehter or not he needs a life, it's about him getting fucked by Microsoft. If you'd rather sit there and piss on him becuase he bought that much stuff then defend him becuase essentially, you could end up in his situation, then you're truly pathetic.

Get a life? Puh-leeze.
 
If he has that much dispossably income then he shouldnt be bitching. Theres a lot of people that have gone through this same thing they just didnt bother making a crying post. I just dont care. What do you want ms to do? They put drm on the games so the companies dont get screwed over. Yea they could make it easier but they wont. Get over it. If they cared they would have done something but they havent.


But honestly here. He bought $300 worth of arcade games? Who has that much time and still enjoys playing games
 
[quote name='slickkill77']If he has that much dispossably income then he shouldnt be bitching. Theres a lot of people that have gone through this same thing they just didnt bother making a crying post. I just dont care. What do you want ms to do? They put drm on the games so the companies dont get screwed over. Yea they could make it easier but they wont. Get over it. If they cared they would have done something but they havent.


But honestly here. He bought $300 worth of arcade games? Who has that much time and still enjoys playing games[/QUOTE]


Maybe he's independently wealthy? who knows...who cares? It's none of our business and so irrelevant.

This is a prime example, one for the books really, of the dangers of DRM to the consumer. Guy has games he bought so that he can play them whenever he wants on the system he bought, the system breaks because it was manufactured poorly, the company says "fuck off" and now the guy can no longer play the games he paid for without signing into the company's proprietary online system.
 
Really, the DRM sucks.

The fact that he bought so many games doesn't make him "deserve" the shit treatment.

Sounds like some envy from some poor ass CAGs.
 
Kinda have to feel bad for the guy, but considering that he can afford the other crap he has nothing to worry about losing $300.
 
It's the principle of the matter that sucks. It doesn't matter if he's rich and can afford them, or if he flips burgers and lives in mommy's basement spending all his money on Xbox crap.

It just sucks that MS is being so greedy and generally prickish with the DRM on their downloaded content.
 
Can't wait to see how he and other 360 owners react once their console RROD's after the three year warranty is over (begins with the first purchase, and is not renewed when you get a new console from MS).

It should be interesting to see what happens when MS tells you you have to pay money to repair your RROD. Class-action lawsuit ahoy!
 
[quote name='Malik112099']i have almost 40 games and havent spent that much....anyways...i dont really care about this guy's sob story....my xbox just died and i have quite a lot of stuff for it too...including a 56" HDTV i bought specifically for the xbox but im not crying..shit happens....get over it[/quote]

[quote name='slickkill77']If he has that much dispossably income then he shouldnt be bitching. Theres a lot of people that have gone through this same thing they just didnt bother making a crying post. I just dont care. What do you want ms to do? They put drm on the games so the companies dont get screwed over. Yea they could make it easier but they wont. Get over it. If they cared they would have done something but they havent.


But honestly here. He bought $300 worth of arcade games? Who has that much time and still enjoys playing games[/quote]

It isn't about how much money he has or him "whining". It's about Microsoft's awful customer service!
 
[quote name='slickkill77']If he has that much dispossably income then he shouldnt be bitching. Theres a lot of people that have gone through this same thing they just didnt bother making a crying post. I just dont care. What do you want ms to do? They put drm on the games so the companies dont get screwed over. Yea they could make it easier but they wont. Get over it. If they cared they would have done something but they havent.


But honestly here. He bought $300 worth of arcade games? Who has that much time and still enjoys playing games[/quote]

You have a great point.

How dare a consumer demand the product he bought!

How dare a guy who budgets $300 for arcade games demand that the multi-billion dollar Microsoft corporation uphold their end of a sale!

Thank goodness Microsoft has restrictive, cumbersome DRM on their product - sure it may mean that several customers don't get the product they paid for, but Microsoft gets to hold all the cards. And as a enormous business that has paid off the American political system and often operates as a monopoly, hasn't Microsoft earned the right to bully consumers around?
 
[quote name='mykevermin']Can't wait to see how he and other 360 owners react once their console RROD's after the three year warranty is over (begins with the first purchase, and is not renewed when you get a new console from MS).

It should be interesting to see what happens when MS tells you you have to pay money to repair your RROD. Class-action lawsuit ahoy![/QUOTE]

Hopefully it won't be an issue, as the new heatsink models won't RROD so much, and repaired units are coming back with heat sinks as well. Time will tell I guess.

I'm not too worried about it as I just bought one friday, so when the warranty is up the next X-box will probably be out or right around the corner anyway.
 
[quote name='M1C13']yes but when he bought everything new was it $59.99. Not likely.[/QUOTE]
Depends on how you use the word new. If you mean "new" as in not used, then he'd be paying alot. If you also mean "new" as in "just came out", then he'd likely be paying $59.99 (the retail price for new 360 games). Not everybody spends hours on forums looking for deals.

The fact that he only has 22 games makes me believe he really did buy everything brand new at full price. And the fact that he bought $300 worth of aracde games tells me his "human nature" is different than most.
 
[quote name='VipFREAK']Didn't read it but I've heard stories of dealing with M$ and it's real lame... Hope I don't ever have to.


Uhh... wait... all that and only 22 games... ? wow. I mean I have close to that but I have a serious feeling it wasn't anywhere close to even $1000[/quote]

I have 49 games and I don't think I spent that much.
 
[quote name='slickkill77']Theres a lot of people that have gone through this same thing they just didnt bother making a crying post.[/QUOTE]
Your dad taught you it was a virtue to shut up and take it up the ass?

Well that explains alot.

[quote name='sp00ge']I have 49 games and I don't think I spent that much.[/QUOTE]
Averaging $26 a game? I doubt it. If you are, you sure as hell aren't buying brand new releases like this guy said he was.
 
[quote name='PyroGamer']Your dad taught you it was a virtue to shut up and take it up the ass?

Well that explains alot.


Then you're either a fucking idiot, or you've found a magical store that sells games for less than $6 a piece.[/quote]

Wow, you really should go back to school and take a fucking math class. Or a reading comprehension class. I was referring to the obvious $1300 he spent on 22 360 games, not the $300 he spent on Arcade games. That's like comparing apples to dog shit. :roll:
 
[quote name='dmaul1114']Hopefully it won't be an issue, as the new heatsink models won't RROD so much, and repaired units are coming back with heat sinks as well. Time will tell I guess.[/quote]

Given what Microsoft was willing to put in the shelves for the first 1.8 years of the console's life, I'm not confident in the slightest that they've remedied the issue. Only an easy mark believes Microsoft has covered all the bases. I'm not saying you're one, but I am saying that anyone who feels that MS has taken care of the console's inherent problems is jumping the gun and running contrary to the entire history of the console.

I'm not too worried about it as I just bought one friday, so when the warranty is up the next X-box will probably be out or right around the corner anyway.
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A conservative estimate would have a retail 360 selling for $175 3 years from now. Being a cheap ass, how little does it matter to you that your repair choice in three years (provided you RROD after that date) is to pay MS $90+ for a repair, or drop $175 for a new console?
 
[quote name='sp00ge']Wow, you really should go back to school and take a fucking math class. Or a reading comprehension class. I was referring to the obvious $1300 he spent on 22 360 games, not the $300 he spent on Arcade games. That's like comparing apples to dog shit. :roll:[/QUOTE]
Uh oh.... I know what that means...

241qwsg.jpg


 
Once they have your money, it seems they don't really care too much what happens. I don't think they are going to cry over one lost customer even if he spent that much on xbox products. Plus, seeing as how he spent so much time trying to rectify the situation, I don't think he's going to be giving up on MS anytime soon.

On another note, my xbox has been running strong for a year now. ;D
 
[quote name='mykevermin']Given what Microsoft was willing to put in the shelves for the first 1.8 years of the console's life, I'm not confident in the slightest that they've remedied the issue. Only an easy mark believes Microsoft has covered all the bases. I'm not saying you're one, but I am saying that anyone who feels that MS has taken care of the console's inherent problems is jumping the gun and running contrary to the entire history of the console.
[/quote]

Yeah, I'm no where near 100% confident. But I just needed some HD gaming, and more gaming in general to complement the Wii, and the PS3 is too expensive and doesn't have any games that interest me out or coming soon so I took the plunge anyway. The 3 year warranty, on top of getting the console and 5 games for $400, put me over the edge despite lingering worries about the RRoD.


[quote name='mykevermin']
A conservative estimate would have a retail 360 selling for $175 3 years from now. Being a cheap ass, how little does it matter to you that your repair choice in three years (provided you RROD after that date) is to pay MS $90+ for a repair, or drop $175 for a new console?[/QUOTE]

A system dying out of warranty would suck at any time. But my point was I'd worry about it less as 3 years from now we'll probably be heading into another gen and it will be around time to move on to the next system anyway.

So I guess in that case I probably wouldn't drop $90 for repair or $175 for a new console, but would look strongly at getting/waiting for the next X-box (should be out in 2010 or 2011 I'd think) as there probably wouldn't be much still coming out on the 360 at that point anyway.

Or in other words, the 3 year warranty from the current purchase should last through the end of this generation, and I can live with that.
 
It seems to me that Xbox 360 Customer Service Reps are trained to blow you off. Either that or they're not really trained at all and Microsoft couldn't give a shit. I've had my troubles. I'd love to pay them a visit.
 
[quote name='slickkill77']That guy obviously isnt a cheap ass gamer. I dont care cry all you want. If he has that much disposable income why didnt he just buy a new 360. O wait i feel no sympathy.[/QUOTE]

Wow. You're pretty stupid, aren't you?
 
I thought WoW was a major timesink.

MS support really eats up too much of my time when I'm forced to call them. Repeating the same personal info over and over is one of the bigger wastes of time I've had to endure. It's called fucking copy and paste. Use it.
 
The downloadable content issue is major bullshit. I have about 15 XBLA games I can't play on my current system because I bought them on an old system and have no XBL access right now.
 
I gotta say is WOW. That kind of makes me not want to call again, although I gotta to get the codes to bind a few XBLA games to my 360 again. I've already had to call them over 10+ times in my lifetime (getting codes for games I purchased, getting a console repaired 3 times, getting a tracking number from them, problems with the repair request due to given wrong info, etc.).

Sorry about posting the thread in general gaming, since I don't read the MS forum much, I didn't catch it.
 
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