a small sears story

S

Sulmona

CAGiversary!
Okay anyway I remembered my sears had some star ocean end of times marked at $49.99 and I saw the media play ad for the game for $17 (i am guessing its is gh now, and at sears it was original packaging), so I knew sears had the extra 10% so i figured i could land the game for about $13.50 or so. Anyway I go in there and get the game and take it to the cashier, it rings up 49.99 (i was glad it hadn't dropped to $20) and I pull out my media play ad. The cashier is shocked to say the least that the game is $17 when they sell it for 49.99, she disappears for 5 minutes (i guess she was calling) and she returns saying "yep i guess the ad is right" apparently she had thought my game was different since on the back it says 2 disc set.

So she clicks the pricematch button on the computer and it lists a bunch of different stores, however, media play isn't one of them. She calls over a supervisor and I point out to them both that there is an option for "local competitor". They find that to be acceptable and they PM it and I leave.

However, looking at my receipt i see i was charged a dollar extra, since I am still in the store I return to get my dollar back. I see the cashier and supervisor are still huddling and talking. I return saying I was charged a dollar extra, the cashier says "no, 49-32 (the PM difference) = 17" and I say "yes you are right, however my game isnt 49 dollars, its 49.99" So while I am being refunded, the supervisor standing nearby says to me "wow you sure don't give up on an already good deal" and I said "well I was still here and u did charge me too much" then she says "sir I don't think in the future we can pricematch media play." I then replied "hmm funny how you have that big sign there that reads "Bring any advertised price and we will match it and give you 10% of the difference." She said "Media Play doesn't appear on the selection screen so I am pretty sure we cannot price match" and I said "well you have the local competitor option and the only thing media play sells that you could pricematch is games, so why put it in the computer if you will hardly if ever PM them". SHe then says "Sir thats not how it works but I will check on it, that difference is too large" by this point I am getting fed up so I reply "I really don't care and I think you have said enough, this game is $20 everywhere else, call best buy, i was just taking advantage of the exhorbitant prices that you charge to save an extra 3 bucks, no wonder this company is almost bankrupt." I then walked out chuckling at the stupidity of this supervisor. No wonder the company is struggling, they have workers that run their company into the ground.

edit: to clarify I wasnt arguing over the dollar, as once they realized 49.99-32 doesnt equal 17 the cashier refunded me, the supervisor was trying to tell me basically that they cannot honor media play (however I read the fine print on the sears website and it says they honor "any local competitor" or "any local competitors website") so I plan on going in there with this printout to get metroid prime 2 and Zelda:4 Swords for
 
I don't know dude... it kinda sounded like you were being a dick even after they went ahead and gave you what you wanted. They stiffed you out of a dollar, big deal. Is it really worth it to be mean over a dollar? I'll take good karma over a buck any day.
 
[quote name='Professor Oreo']I don't know dude... it kinda sounded like you were being a dick even after they went ahead and gave you what you wanted. They stiffed you out of a dollar, big deal. Is it really worth it to be mean over a dollar? I'll take good karma over a buck any day.[/QUOTE]

Yep.
 
if you read it is apparent that the issue is not the dollar, it was how she was saying they can't price match media play blah blah blah, they obviously can since the big sign and fine print say "ANY ADVERTISED PRICE" unless its clearance or a one time only or something
 
I work at sears... we can PM any LOCAL store. As long as there was a Media Play in your area they shouldn't have given you a hard time.
 
Remember people are stupid, especially people who you have to deal with. Always happens, just deal and complain to corporate ;)
 
Haha for a dollar? And don't make it sound like you were getting shafted, you got a non-GH version of the game. If I was the sup I would have celled up MediaPlay and asked what version it was since you were being an ass :D
 
Guys, that dollar can get something off the 99 cent menu at Wendy's so give the guy a freakin break. :rofl:

Seriously tho, even with it being a dollar Sears did screw him. Their advertised policy is 110% of the difference, and yes Media Play is a competitor so therefore case solved. Sears, please fork over the op a dollar please... and have a nice day... BANG BANG!
 
[quote name='Staind204']I work at sears... we can PM any LOCAL store. As long as there was a Media Play in your area they shouldn't have given you a hard time.[/QUOTE]
i work at sears too, yay?
 
I really wouldn't have put up a fuss over what she said about not taking Media Play ads in the future because A.) they're taking it now and B.) she'd probably forget about it 5 minutes later anyway. Arguing about it wouldn't make things better for the next person who comes in with a media play ad and if she tried pulling that BS with you in the future you could pwn her then.

edit: As for the dollar I would have come back for it since I haven't left the store yet and frankly I need that dollar more than Sears does. (that's like 10 packs of Ramen which is the life blood of any poor college student)
 
I wouldn't have put up such a fight. But just to make sure, you found Star Ocean: Second Story at Sears? Don't you mean Star Ocean: Till the End of Time? 'Cause if you found a sealed copy of Second Story and still fought for that $1, that's EXTREME.
 
i woulda asked for the dollar as well.. politely, of course. why should anyone give away money? hell give the dollar to charity or buy a candy bar from a kid trying to raise money for his little league team if it really doesn't mean that much to you.. better than going into sears' pocket.
 
[quote name='Apossum']the enter button is your friend ;-)[/QUOTE]

It's not the dollar it is how you handle the situation.
I know we are CAG but you were being a dick dude. I mean for your petty dollar you ruined some employees day who works for 6.25 an hour by yelling (if you did) and arguing. I worked retail and we would get assholes like this in and you just want hurt them but you can't.
On some Macs there is only an return button. :D and he said short That was a 2 part reader for me.

I remember when WWE Raw 2 came out a few weeks later it was 34.99 at BB. they were out of stock and I went over to CC and was going to pay full price. however I remember they price match. So they lady calls BB and they say they have it in stock and she rings it up. After I leave I she it was rung up at 33.50 instead of 32.50 I let it slide though cause it was only a buck and I was already getting a good deal.
 
ok maybe this isnt clear, but there was no arguing involved for me to get the dollar back. basically the supervisor (who had no business in me getting my dollar back) thought i was basically scamming the store by getting a game they sell for 49.99 for
 
[quote name='Sulmona']ok maybe this isnt clear, but there was no arguing involved for me to get the dollar back. basically the supervisor (who had no business in me getting my dollar back) thought i was basically scamming the store by getting a game they sell for 49.99 for
 
The supervisor was just an ass because she wasn't familiar with national pricing on the game. It's really not her fault that she didn't know... she was likely in charge of the entire electronics department, and possibly appliances as well. You can't blame her for not wanting to take such a loss when she didn't know the game was $20 elsewhere. However, you CAN blame her for trying to weasel out of company policy on a legitimate price match. The ad should have been enough for her to shut her trap, and if she was ticked about losing money, she shouldn't have been making backhanded comments to a customer.
 
If everyone who thinks "it's only a dollar" would please PayPal me only a dollar, I would appreciate it, thanks in advance.
 
[quote name='adamsappel']If everyone who thinks "it's only a dollar" would please PayPal me only a dollar, I would appreciate it, thanks in advance.[/QUOTE]

That's not the point we're going after. It's not that no one would want a dollar. It's how far a person would go to get a dollar. Your asking for $1 requires practically no effort, while going back and trying to negotiate with a supervisor can require considerable a amount of effort.
 
Sulmona, I was just reading your story and was wondering if you can clarify something for me? What was the actual price they charged you that was a dollar off? Reading your story it sounds like they charged you $18, however, you should've been charged $13.70. ($17 plus 10% of $33 or $3.30). So maybe they screwed you by a bit more than a dollar...
 
[quote name='Ecofreak']That's not the point we're going after. It's not that no one would want a dollar. It's how far a person would go to get a dollar. Your asking for $1 requires practically no effort, while going back and trying to negotiate with a supervisor can require considerable a amount of effort.[/QUOTE]

Exactly. Not to mention that he had already stood around for what sounded like a decent amount of time while they did the pricematch in the first place. Then to go back & harrass them again over a lousy dollar? Makes me glad I don't work retail anymore. Tho it reminds me of something I often say - everyone SHOULD work retail at least once in their life, just to give them a better appreciation of what it's like. I guarantee you'll cut out a lot of the crap you give sales people.

Heck, what was the total savings over the other store's sale price anyway? 3-4$? That definitely wouldn't be worth my time & effort to sit through a price match process for.
 
[quote name='argyle']Exactly. Not to mention that he had already stood around for what sounded like a decent amount of time while they did the pricematch in the first place. Then to go back & harrass them again over a lousy dollar? Makes me glad I don't work retail anymore. Tho it reminds me of something I often say - everyone SHOULD work retail at least once in their life, just to give them a better appreciation of what it's like. I guarantee you'll cut out a lot of the crap you give sales people.

Heck, what was the total savings over the other store's sale price anyway? 3-4$? That definitely wouldn't be worth my time & effort to sit through a price match process for.[/QUOTE]
What the hell, everyone. They didn't give him correct change. It's their fault. He's not "harassing" them, he's going back to get what he should have had to begin with, had the employee not messed up. PLUS he wasn't even rude to her at all until the very last comment, which was directed at THE COMPANY, not the employee. I have worked a LOT of retail jobs, and I wouldn't have been upset with this customer, I would have been apologetic.

UGH PEOPLE UGH
 
If you go to a fast food joint drive thru and they short you a burger or whatnot are you going to go back in and ask for it? Damn straight you are. Why not go back to the register at the store that you haven't even left yet for a dollar??????
 
[quote name='argyle']Exactly. Not to mention that he had already stood around for what sounded like a decent amount of time while they did the pricematch in the first place. Then to go back & harrass them again over a lousy dollar? Makes me glad I don't work retail anymore. Tho it reminds me of something I often say - everyone SHOULD work retail at least once in their life, just to give them a better appreciation of what it's like. I guarantee you'll cut out a lot of the crap you give sales people.

Heck, what was the total savings over the other store's sale price anyway? 3-4$? That definitely wouldn't be worth my time & effort to sit through a price match process for.[/QUOTE]


I've worked in retail for 7 years and I must tell you, I try to give good customer service to everyone I help. I'm going to expect the same thing back when I'm the customer. I manage my own store and I don't want to go to a store and be hassled because some supervisor who's power hungry is taking a policy personal. As much as it might hurt for someone to get a pricematch, as an individual you are not loosing any money. (Unless you are getting a performance bonus and this single one transaction might keep you from it). But why be rude to a customer when the bottom line is that if they didn't shop at where you work you wouldn't have a job to begin with. I want every customer to be happy within the company policy. If you're not trying to bend the rules then you shouldn't be getting crap from anyone, including the manager. If I was this particular supervisor's department manager, I would have a conversation in the not so nice manner with them. You are in retail, it's part of the job. Not everyone is cut out to do it. You will get crap from people but you will get a lot of great customers as well.
 
[quote name='argyle']Exactly. Not to mention that he had already stood around for what sounded like a decent amount of time while they did the pricematch in the first place. Then to go back & harrass them again over a lousy dollar? Makes me glad I don't work retail anymore. Tho it reminds me of something I often say - everyone SHOULD work retail at least once in their life, just to give them a better appreciation of what it's like. I guarantee you'll cut out a lot of the crap you give sales people.

Heck, what was the total savings over the other store's sale price anyway? 3-4$? That definitely wouldn't be worth my time & effort to sit through a price match process for.[/QUOTE]


hey buddy I did work in retail, and ppl would harass me about how much things cost or if we were out of stock of something(THINGS THAT WERE NOT IN MY CONTROL). I did not harass anyone to get my dollar back, on the other hand, the supervisor started to HARASS ME.
 
You know, what bothers me most about the thread was how much he went through to save $3.

Unless he's one of those anal-retentive types who refuse to buy games in the Greatest Hits packaging - and I don't think he said that he was - it's really not worth the time or effort.

After all, there is a point where you go from CAG to just plain cheap.
 
I used to work retail at Ross and Target.. but as a customer, I would never hastle employees, even though I know how it felt to be one of them. Unless they just gave me attitude and poor service. Heh, what goes around, comes around, I guess.

As for the dollar, as long as you weren't being a bastard about it, there's nothing wrong with asking for your correct amount of change.. even if it IS just a dollar. I know how it feels to be broke.. in all seriousness, a dollar can help out a lot.
 
Heh if I didn't have the game I'd price match it at Sears just to make them lose money. Any store that sells a game for $30 OVER retail price deserves to go bankrupt.

The whole point of the price match is to show that the store is competitive with other stores (which Sears is obviously not).
 
[quote name='vienge']edit: As for the dollar I would have come back for it since I haven't left the store yet and frankly I need that dollar more than Sears does. (that's like 10 packs of Ramen which is the life blood of any poor college student)[/QUOTE]

Amen to Maruchan brother!
 
It's THEIR FAULT! IT's YOUR DOLLAR! Even if it's a dollar and I was still in the store when I noticed the mistake. I would have gone back and told them what was wrong and said you charged me an extra dollar.
 
[quote name='Tromack']Well, I have to say that you should
a) use paragraphs
b) stop being such a petulant, self-absorbed little prick.[/QUOTE]

im sorry but i must say u are an idiot. what did i do that was self-absorbed? getting the dollar back when i was still in the store? whats the name of this site again? i didnt do or say anything bad until my last sentence. At that point I was peeved for having to wait ten minutes to do a simple price match of a store that is like a block away from this sears location. Then after all that time I WAS CHARGED TOO MUCH. They wasted fucking ten minutes of my fucking time because they are fucking idiots. They were basically senior citizens and they apparently could not fathom that a game could cost UNDER $20. I WAS JUST TRYING TO USE THEIR POLICY ON A FAIR PRICEMATCH. I WAS NOT PULLING A FAST ONE OR TRYING TO SCAM THE STORE.

btw: I did use some semblence of fucking paragraphs, i am not writing a literary essay but instead posting on an internet message board, which I consider to be informal writing.

edit:And Tromack, didn't you threaten to sue a clerk at an Alco store if they wouldn't accept your coupon that you printed off the internet? Hmm I would find that much worse than what I did.
 
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