Is it true they now test the products 3 times before you can get a new one? I heard they give you used (refubished systems now). I have a ps3 and mine is starting to crap out on me suddenly and I'm still under the 2 year plan..
Also I heard that they don't have a rapid exchange program for the 360s? Why do they even offer warranties for the 360s?
If anyone can provide some experience on getting a new system or other input on this I'd appreciate it, thanks!
Also I did some research on the BB forums and one of the customer was very upset with this PS3 warranty issue...
Also I heard that they don't have a rapid exchange program for the 360s? Why do they even offer warranties for the 360s?
If anyone can provide some experience on getting a new system or other input on this I'd appreciate it, thanks!
Also I did some research on the BB forums and one of the customer was very upset with this PS3 warranty issue...
http://www.forums.bestbuy.com/t5/Ga...ty-Geek-Squad-Black-Tie-Protection/m-p/102666
This is a very interesting thread with answers that my local Best Buy seems to know nothing about. Or, I could be simply confused.
My PS3, still under BT Warranty ($79 plan in 12/08) recently went out. I bought it online and was told to take it to my local Geek Squad, which I did. They said they had to send it in for repair, which they did. One week later, a "refurbished" unit arrived at my house, which was defective. The eject button refused to eject the game, so I had not only lost the PS3 again, but a new game.
I took it back to the local store and asked for the Manager. He apologized and offered to just "replace the unit". They told me to go pick out a new unit and we'd exchange it. 45 minutes later, they're trying to get my new PS3 into the "system" and decide they "can't do this". They take the new unit away from me and give me back my old refurbished one and told me to take it to the Geek Squad, it'd have to go in for repair.. AGAIN. I asked them how many times I had to go through this before I got a new unit and they said "FOUR". (by that time it will be out of warranty, how convenient) They also said this was "Sony's fault" and Sony's policy.
When I got home, I called Sony, who said it was indeed NOT their policy, but was Best Buy's policy. I called Best Buy Consumer Relations, and spoke with a very nice man who apologized profusely, but was unable to offer me anything but a gift card for my trouble.
I again called my local store and NOW they say the reason they can't REPLACE my PS3 is because I "bought it online", and because it's "almost 2 years old".
This is truly the most horrendous experience I have EVER had and will certainly not be buying from Best Buy ever again. I just can't wait for my second "refurbished" unit to arrive. This is just simply wrong, and certainly I would not advise anyone to count on "BLACK TIE PROTECTION".
This is a very interesting thread with answers that my local Best Buy seems to know nothing about. Or, I could be simply confused.
My PS3, still under BT Warranty ($79 plan in 12/08) recently went out. I bought it online and was told to take it to my local Geek Squad, which I did. They said they had to send it in for repair, which they did. One week later, a "refurbished" unit arrived at my house, which was defective. The eject button refused to eject the game, so I had not only lost the PS3 again, but a new game.
I took it back to the local store and asked for the Manager. He apologized and offered to just "replace the unit". They told me to go pick out a new unit and we'd exchange it. 45 minutes later, they're trying to get my new PS3 into the "system" and decide they "can't do this". They take the new unit away from me and give me back my old refurbished one and told me to take it to the Geek Squad, it'd have to go in for repair.. AGAIN. I asked them how many times I had to go through this before I got a new unit and they said "FOUR". (by that time it will be out of warranty, how convenient) They also said this was "Sony's fault" and Sony's policy.
When I got home, I called Sony, who said it was indeed NOT their policy, but was Best Buy's policy. I called Best Buy Consumer Relations, and spoke with a very nice man who apologized profusely, but was unable to offer me anything but a gift card for my trouble.
I again called my local store and NOW they say the reason they can't REPLACE my PS3 is because I "bought it online", and because it's "almost 2 years old".
This is truly the most horrendous experience I have EVER had and will certainly not be buying from Best Buy ever again. I just can't wait for my second "refurbished" unit to arrive. This is just simply wrong, and certainly I would not advise anyone to count on "BLACK TIE PROTECTION".
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