[quote name='JohnDoeHoe22']Update: As I've said before, not only did they cancel my $1 game but I was still charged the same price for 2 games as I was for B2G1 for $1.
$62.12, I would've thought $1 would come off and even extra shipping charged.
I talked to some guy on the telephone just now. He told me I have to wait until I receive the items and then they'll send me a return shipping label. I told him "Well, I already know I want it returned so can't you send it out now?" He replied "Nope, you have to wait" So, not only will I have to wait for the shipping label but it will take me pretty close to Christmas to finally get this all sorted out. Allow 2-3 weeks to receive the games and have the refund issued + time waiting for the games right now and waiting for a return shipping label.
The guy said "Well, usually what we do when this happens is issue a gift card to you in the amount of the cancelled game." Wait...why would I want to do that? They never even took the $1 off and I paid the price of shipping 3 games. Am I going to get free shipping on the next game?
Try again gohastings...absolutely absurd![/QUOTE]
That is incredibly unlucky. My $1 was also canceled, and i've already received gift cards for these kinds of problems.
So I just called, got a lovely lady on the phone. I let her know that my dollar game was canceled, and that I purchased it during a promotion. She let me know that i'd get the price of the game credited back to me. I then asked the question 'You mean store credit, or back on my card?' She told me it was going back to my card.
Score. I then let them know about some games that didn't work, and they'll be sending me new ones. If those don't work, I assume we'll be going through cycles until they do, or until I get a refund.