Gamestop.com overcharges me!

eau

eau

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I placed an order for a few Game Days Sale games on the last day of the sale (6/30). Today I logged on to their website and checked my order. They fucking changed the price of each game to full price, making my original order total nearly double, without my approval or my knowledge. WTF!!! Some of these games had even been shipped out.

I called them up and they said they needed some time to check with their website people to see what's going on. I still haven't heard back from them yet.

I can't believe their new website is so screwed up. Now I see why everyone says GS sucks.

I either take this up with my CC company (which takes time and mailing of support documentation - I have the order confirmation email showing the discounted prices), or just return the fuck to the store for a full refund.
 
[quote name='Strell 2.0']This reminds me - I went out to eat yesterday evening and the waitress was a nosy little snob; she came by the table four times to ask if "everything was okay". She insinuated that I was underrage or something bizarre when I asked for a beer. Finally she asked me why I was eating alone, and if I wouldn't mind putting my pants back on.

She ruined my day. In fact, I am irritated because it caught me off guard and I didn't really respond the way I wish I had. I complained and asked the manager to make her come back so I could use the response I thought of too late, but he refused because of his small size. Funny thing is I just could not resist giving her a tip. Maybe I should not have paid for the meal and instead given her just the tip.

The moral of the story is, you probably shouldn't complain. About anything.[/quote]

another moral of the story drugs are bad.
 
I have had SO many problems with gamestops online store whether it be them just sending me a shitty gamestop case WITH NO GAME to them sending me a completely different game that I ordered.

Not worth the hassle.
 
they overcharged me for Alone in the Dark (yeah, I bought it. Who knew?) It was supposed to be $49.99 and come with a free t-shirt with a preorder. They charged $59.99 for the game when it released and $.01 for the t-shirt. They refunded me the overcharge after I brought it to their attention. I'm pretty sure I'm done with them. This isn't the first purchase they've messed up so yeah. Too bad the game turned out to suck supposedly, after all the hassle.
 
The games are going back to the store when they arrive. I picked up some of those games in the store for the cheaper final clearance price. They are gutted but sealed with their GS sticker. I might as well return those gutted copies (I haven't broken the seal yet) with the packing list from the shipment to the store for a full refund ($40 a pop), for all the trouble and stress I had to go through. Hope the store won't give me trouble.
 
[quote name='eau']The games are going back to the store when they arrive. I picked up some of those games in the store for the cheaper final clearance price. They are gutted but sealed with their GS sticker. I might as well return those gutted copies (I haven't broken the seal yet) with the packing list from the shipment to the store for a full refund ($40 a pop), for all the trouble and stress I had to go through. Hope the store won't give me trouble.[/quote]

Final clearance price? Did they drop them MORE before the GameDays thing ended or am I missing something here? But, if I understand correctly, you're going to return the gutted copies you bought during the sale using the info from the online order and get back the price you overpaid for each and keep the possibly fully sealed ones you paid more for from the online store at the price of the gutted ones? Isn't that basically return fraud of a sort?

I mean, don't get me wrong, I loathe Gamestop with every fiber of my being, but I'm pretty sure what you're planning on doing is a no-no by CAG standards.
 
[quote name='IAmTheCheapestGamer']Final clearance price? Did they drop them MORE before the GameDays thing ended or am I missing something here? But, if I understand correctly, you're going to return the gutted copies you bought during the sale using the info from the online order and get back the price you overpaid for each and keep the possibly fully sealed ones you paid more for from the online store at the price of the gutted ones? Isn't that basically return fraud of a sort?

I mean, don't get me wrong, I loathe Gamestop with every fiber of my being, but I'm pretty sure what you're planning on doing is a no-no by CAG standards.[/quote]
I agree with you
 
[quote name='IAmTheCheapestGamer']I mean, don't get me wrong, I loathe Gamestop with every fiber of my being, but I'm pretty sure what you're planning on doing is a no-no by CAG standards.[/QUOTE]


You may loathe GameStop, but you sure seem to love to toss the phrase "return fraud" around. Really the only potential problem I see here was commited by GameStop. Increasing the price after he's placed the order seems pretty wrong to me. If GameStop didn't insist on gutting everything we wouldn't even be having this conversation. Unless GameStop started legitimately charging less for gutted games then sealed ones (LOL) then he's just getting the money they owe him back. Although good luck with that, I've yet to get a gutted game from GameStop.com so attempting to return gutted games with an online recipt might raise some eyebrows.
 
Well, it's the same game and according to gamestop's pricing and beliefs, there's no difference between games being new if they're gutted or have shrink wrap =P
 
My local GS didn't have the games I wanted so I placed the order online since it's supposedly the last day of the sale. If they didn't screw up the price on me I wouldn't have to mess with the gutted copies from another GS that I found still on sale after 6/30. My CC has already been charged for the full price, so they are defintely going back to the store.
 
nobody on this site is going to admit to being a fan of gamestop... but i feel like were missing something here...

what was supposed to be the price of the games? how much were you charged? have the games shipped? arrived? cleared your credit card?

a lot can happen when online websites "charge" your card. things can change a few days later. what im getting at is, have these charges posted and cleared for several days, or is this something that just happened. if its the latter you might want to wait a day or two to see if it automatically changes.
 
[quote name='rainking187']You may loathe GameStop, but you sure seem to love to toss the phrase "return fraud" around. Really the only potential problem I see here was commited by GameStop. Increasing the price after he's placed the order seems pretty wrong to me. If GameStop didn't insist on gutting everything we wouldn't even be having this conversation. Unless GameStop started legitimately charging less for gutted games then sealed ones (LOL) then he's just getting the money they owe him back. Although good luck with that, I've yet to get a gutted game from GameStop.com so attempting to return gutted games with an online recipt might raise some eyebrows.[/quote]

That's precisely what I was getting at. I mean it's one thing if you can find the game(s) you want IN STORE and they're either in MINT condition but gutted or SEALED, but to take the gutted copies back to the store and try to represent them as being from the site when they may have only sent out SEALED copies from the warehouse.

Well, it may not exactly be return fraud, but it's still wrong in some small way.

As for me tossing around return fraud so liberally, it's just that the other thread recently that I've used it in just kind of reeked of fishyness imo. I mean how does one 'lose' a receipt in less than two weeks? It just seemed fishy to me and I(and others) wanted to save the TC some time and hassle by telling them that NO STORE will take back a $400 item without a receipt.
 
[quote name='Zing']Why do people feel the urge to be the morality police.[/quote]

Because if we actually don't correct bullshit like this from happening, then companies will lock down their returns and then even when you have a legit problem, you'll be SOL without paying for the privilege.

Toys R Us AND Wal*Mart BOTH changed their return policies due to frequent abuse by return fraud idiots and I don't doubt that other companies are going to follow suit.

Hell, I'm wondering why it's taking Gamestop so long to change that 'no questions asked' used game return policy. I'm sure if they checked their numbers, they'd see a ton of people abusing the 7 day policy to no end and see that that's probably a place they're losing money.
 
Gamestop.com is horrible. They sent me the wrong game I ordered, I was told to send it back for a replacement. I sent it back to them, waited 3 weeks heard nothing and e-mailed them. They said they got the return, and they didn't have the game in stock so they would refund me. Had I not e-mailed them I may not have gotten the refund.
 
[quote name='IAmTheCheapestGamer']I mean how does one 'lose' a receipt in less than two weeks?[/QUOTE]


Takes me twenty minutes on average. Unless it's one of those "I could wallpaper my house with this" Circuit City receipts.
 
[quote name='rainking187']Takes me twenty minutes on average. Unless it's one of those "I could wallpaper my house with this" Circuit City receipts.[/quote]

You should see some of the ones I've received from Kmart lately. They started printing ads on the back of them and seperate coupons with barcodes on other pieces of register tape. The one put CC's yard long receipts to shame.

Of course, those ones can't even compare to a couple of the receipts I used to have from when I was buying 30-40 penny guides in ONE transaction from a Best Buy or whatever. I swear some of those receipts were 4 feet long.
 
About two months ago I ordered Indiana Jones and the Emperor's Tomb from gs.com when they advertised free shipping in the damn title of the game. They ended up charging me shipping, changing the item name in the catalog, and changing my receipt so they would save a few bucks. I don't think they refunded me the shipping costs after they stopped taking my emails.

I'd love to stop going to gs completely, but for instore there's nowhere near me that's better.
 
I've made it a policy to not trust the Gamestop website--or any other website, or that matter--on deals/promotions I can get in-store. In-store, if there's a problem, I can get it resolved dealing with someone face-to-face; online, it's, "We'll get back to you in two weeks...or, barring that, whenever we feel like it."
 
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