God I Hate Live Support

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Briandl

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So I contacted Live support for a billing question, apparently Microsoft was billing me in arrears for some reason which is strange because in the past I had gotten behind and they just doubled up the billing. So long story short for some unknown reason, and without my authorization they cancelled a three month prepaid subscription card that I used on October 1, 2009. What's really crazy is that they don't appear to have any means to turn an account back on after they've cancelled it, so now I have to wait up to a week for them to fix everything and get my Live turned back on.

I've talked to a lot of people over the phone in my day and this is the first time I ever spoke to a billing department that wasn't able to activate an account, apparently all they can do is turn accounts off and NOBODY at Microsoft has the ability to turn them back on in less than a week.

Oh and if anyone has a 48hr trial hook it up.

TIA!
 
Not really sure how this is a discussion; you should've posted this as a blog.

Now to add to the topic: I don't know anyone else who's had that problem, and yes, LIVE support sucks.
 
Well all customer support sucks for the most part, but I can deal with the Indian people with American names, hold times, automated systems, etc.

What I am just finding out is that they can't turn an account back on, which I've never heard of before in all my years of talking to people on the phone.
 
Ask to speak to a manager (American) and tell him to turn your account back on. They banned me once because I didn't renew my subscription (?). But, then I did what I said and he reactivated it.
 
They bounced me up twice and both time they were Indians with American names and they wouldn't bounce me up any further.

That's what you'd think, when they bounced me up the first time I thought I'd get an American but it didn't happen..
 
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