It's been almost 3 wks now I got this e-mail first of all within a few days I e-mail them 2 wks later and still nothing. Anyone had the same issue or what did you do to resolve it? Their customer service is definately not up to the top...
Thank you for contacting GameFly. Our apologies that you did not immediately receive your reward for signing up with our service. Normally when an offer is completed, the game publisher is notified immediately to issue the rewards. Unfortunately sometimes the notification is not received by the game publisher. This can occur for a number of reasons including:
- Browser and/or cookie settings cause the notification to be improperly tracked.
- The signup did not meet the eligibility requirements for the rewards offer.
- A technical issue prevented the completion notification from being received by the game publisher.
We will research this issue with the rewards provider on your behalf and follow-up with you as soon as we can. Since this process can take some time to resolve, your patience is appreciated as we work with our incentive partners. Our apologies for the delay and any inconvenience it may have caused.
This was the e-mail I received after sending another inquiry after 2 wks
Thank you for your inquiry. Below is a summary of your request and our response
If we have not resolved your issue to your satisfaction, you may reopen it within the next 7 days. To do so, please reply directly to this message and your issue will be moved to the top of the response queue.
We are happy to be of service to you.
We are currently still researching the matter for you. Our apologies for any delay. As previously stated, we must contact the 3rd party company that facilitates the rewards, get the rewards applied through them and then contact you. We will contact you as soon as we have a resolution.
We thank you for your patience.
Thank you for contacting GameFly. Our apologies that you did not immediately receive your reward for signing up with our service. Normally when an offer is completed, the game publisher is notified immediately to issue the rewards. Unfortunately sometimes the notification is not received by the game publisher. This can occur for a number of reasons including:
- Browser and/or cookie settings cause the notification to be improperly tracked.
- The signup did not meet the eligibility requirements for the rewards offer.
- A technical issue prevented the completion notification from being received by the game publisher.
We will research this issue with the rewards provider on your behalf and follow-up with you as soon as we can. Since this process can take some time to resolve, your patience is appreciated as we work with our incentive partners. Our apologies for the delay and any inconvenience it may have caused.
This was the e-mail I received after sending another inquiry after 2 wks
Thank you for your inquiry. Below is a summary of your request and our response
If we have not resolved your issue to your satisfaction, you may reopen it within the next 7 days. To do so, please reply directly to this message and your issue will be moved to the top of the response queue.
We are happy to be of service to you.
We are currently still researching the matter for you. Our apologies for any delay. As previously stated, we must contact the 3rd party company that facilitates the rewards, get the rewards applied through them and then contact you. We will contact you as soon as we have a resolution.
We thank you for your patience.
