I just got a PS3 from EBay....How should I handle this situation?

maccabee72

maccabee72

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I won an auction off Ebay for an 80GB PS3 on Wednesday. I felt I got a pretty good deal....It came with a mint condition 80GB PS3 with all wires (no box or paperwork), an extra Six Axis, Virtua fighter 5, and an Intercooler. I bought the bundle "Buy it Now" from a guy with a 411-0-0 rating for $395 shipped/Insured.

Anyway, I got the PS3 today and the guy packaged the ps3 so all the weight was loaded on one corner and this is how it came out of the box:



I've been testing it out and it seems to only be cosmetic, but it sucks to pay $400 to get a damaged system. Is it worth my time to try and get the insurance, or should I request some compensation from the guy, or just write it off?
 
I would say if you dont care about it cause it still work I would ask for some compensation for it being damaged. If you payed through Paypal you can always start a claim that it was not packaged correctly. IF the seller says that it was MINT then it has to arrive that way. From the looks of it I dont know how that would have happened inside the box. Looks like it was that way before hand and the low Buy-It-Now price and insured makes it seem like he was covering his ass. Hope that was helpful.
 
I'd try for insurance... I know it's only a minor ding but you paid $400 for a mint system and you should have gotten a mint system.

At the least, see if the guy's willing to offer a partial refund.
 
[quote name='RandyTsai']file a claim with paypal and get it for free.[/quote]

You have to send it back if you file a claim.
 
I think it definitely happened in transit. It wasn't shipped in the original PS3 box, but in a big cardboard box with lots of stuffing. The problem was that he put the PS3 in the box standing on it's side and wrapped in bubble wrap. The weight of the PS3 sunk through his packing to the bottom of the box and it was propped on that corner. I'll talk to the guy and see what he wans to do. He seems pretty cool and has a perfect rating, so hopefully I won't have a problem working something out with him. Thanks for all the advice.
 
do you still have the packaging materials?
don't throw those away, I believe you need everything for showing the usps how the damage happened
I would say you paid for insurance, the item was damaged and so you should contact the seller
 
I'd go with the insurance even if he's willing to knock money off the price. You don't know if you'll have problems with power button in the future so it's best just to get your money back and try to find another system. Good luck.
 
[quote name='NJMane']You have to send it back if you file a claim.[/quote]


No you don't. You just have to send something back with tracking.

It's one of the big holes in paypals system.
 
With that gaping hole near the power button, that system will continually have problems. Lots of dust will get internally on the circuits. Don't keep it... especially if he put it up as mint... but an 80 gig for 395 and extras?

BTW, I'd suggest not using that intercooler, especially if it's the nyko one... Sony refused to honor my warranty when it burned up the port.
 
Insurance would be the way to go. Your going to be reminded of that every time you turn on your PS3 and the damage appears to be beyond just cosmetic.
 
[quote name='magiic']No you don't. You just have to send something back with tracking.

It's one of the big holes in paypals system.[/quote]
that almost happened to me when I sold my 360 ... but the ahole was to stupid to find something that was the same weight. He tried to send me some empty boxes. I pointed that out to paypal and was lucky enough to get my money back.
 
[quote name='maccabee72']I think it definitely happened in transit. It wasn't shipped in the original PS3 box, but in a big cardboard box with lots of stuffing. The problem was that he put the PS3 in the box standing on it's side and wrapped in bubble wrap. The weight of the PS3 sunk through his packing to the bottom of the box and it was propped on that corner. I'll talk to the guy and see what he wans to do. He seems pretty cool and has a perfect rating, so hopefully I won't have a problem working something out with him. Thanks for all the advice.[/quote]

I know that most people here suggested pursuing an insurance claim, but that'll probably get you nowhere in this case. Given what you've described, the Post Office will almost assuredly decide that the packing job was inadequate and deny the claim. Proper packaging shouldn't allow for that much shifting, and the PO will look for any excuse to refuse compensation. Unless there is significant damage to the outside of the box there's no way the Post Office is going to take responsibility for it.
 
Don't even think about writing this off.

You paid close to $400 for an expensive product, and you should receive it the way it was advertised. I would not be able to live with a damaged system, and that is some bad cosmetic damage IMO.
 
[quote name='depascal22']So any luck with the shipper or USPS?[/quote]

Well, I've talked to both. The seller sincerely apologized and said he'd get the insurance slip out in the mail. The post office said after I get the slip from him, I'd have to bring everything in and file a claim. If the claim is accepted it will take about 4 weeks to get the money.

I'm in a bit of a dilemma now. I've been playing the hell out of the system the past few days, and paid for it with money that I got from selling my Wii. So, if I go the insurance route, I'll basically have no game system for over a month. I already have quite a few games for the PS3 and it was a pretty good deal for an 80 GB. Everything works perfect and the damage looks much worse in that close-up picture than it does just walking by the system on my shelf.

I guess I've got a few days to figure it out
 
[quote name='maccabee72']Well, I've talked to both. The seller sincerely apologized and said he'd get the insurance slip out in the mail. The post office said after I get the slip from him, I'd have to bring everything in and file a claim. If the claim is accepted it will take about 4 weeks to get the money.

I'm in a bit of a dilemma now. I've been playing the hell out of the system the past few days, and paid for it with money that I got from selling my Wii. So, if I go the insurance route, I'll basically have no game system for over a month. I already have quite a few games for the PS3 and it was a pretty good deal for an 80 GB. Everything works perfect and the damage looks much worse in that close-up picture than it does just walking by the system on my shelf.

I guess I've got a few days to figure it out[/QUOTE]

Sigh. I would strongly suggest filing the claim. If you were to ever change your mind and try to sell it eventually, you'd be in a serious mess. I'm just mentioning this because it sounds like you decided the wii wasn't for you either.
 
The thing about insurance is if they put in the claim and someone finds out it was damaged mostly because of shitty packaging, it could be shot down.
 
I don't know about you, but if my system came damaged like that hell yeah i would file a claim. To me that looks pretty bad. But you said it works fine, and if you really don't care then save yourself some time and forget about it.
 
It's not that bad OP...really
If you are worried about dust put some clear tape over the hole, no big deal.
You said you've been playing it a few days so it looks fine.
 
Since you are saying it seems to be only cosmetic damage, be sure to factor in the time and hassle factor of filing a claim as well. Also think about the other elements of the deal...filing a claim means giving up on them...at such time as you got your money back, would you likely be able to get a similar deal?. If not, see if you can get the seller to kick something back to you for the loss of resale value due to the damage...the seller will learn to pack things better and you'll get something for your troubles and neither one of you will have jump through hoops to make it happen.
 
DO NOT GO THE INSURANCE ROUTE!

I had something similar happen to a PS2 i sold a long time ago. It was damaged in the mail, but the box it was shipped in was not damaged. The post office made me bring in the box it was shipped in, receipts, and other paperwork. They took my system and information from me and 6 weeks later the claim was denied. I never got the broken PS2 back either and I had to refund the money of the CAG I sold it to so he wasn't out of the money. The $400 will also go back to the person who paid for the insurance and you have to hope he gives it back to you. Just get a refund.
 
[quote name='rodeojones903']DO NOT GO THE INSURANCE ROUTE!

I had something similar happen to a PS2 i sold a long time ago. It was damaged in the mail, but the box it was shipped in was not damaged. The post office made me bring in the box it was shipped in, receipts, and other paperwork. They took my system and information from me and 6 weeks later the claim was denied. I never got the broken PS2 back either and I had to refund the money of the CAG I sold it to so he wasn't out of the money. The $400 will also go back to the person who paid for the insurance and you have to hope he gives it back to you. Just get a refund.[/quote]

I don't see why the PO would keep your broken PS2. I mean if you got denied why would they have the right to keep it? It would make sense for them to keep it if you were granted the refund. Unless USPS' policy has something to do with all items submitted through a claim will be property of USPS, but still that just doesn't sound right. And btw, you could also appeal their decision.
 
Thanks for the advice from both sides of the argument. This going to be a tough decision for me. I hate to keep a blemished system, but it works perfect and I won't get another deal on an 80GB like this. Insurance is a pain in the ass and like one poster said his took 6 weeks just to hear that it got denied and he never got the system back. On top of that, the check does go to the person who sent it. I think it would be tough to claim this through PayPal also since he got the insurance on it. Here's another pic. It honestly doesn't look as bad IMO as the close-up I posted in the first post:




If anyone else has a similar experience with Insurance or PayPal, please let me know as I'd definitely factor it into my decision.
 
Here is some advice for you guys and gals. I work for one of the major shipping companies and I know which claims they do or do not accept. Anything under the $100 range usually is accepted and will be paid out, because it is more of a hassle to start up an investigation. If your item is worth more than $100 - YOU MUST HAVE SOMEONE AT UPS, USPS, FEDEX,DHL, WHATEVER, PACK IT FOR YOU. This is a very critical step in deciding whether or not your claim will be accepted or not. NEVER PACK EXPENSIVE ITEMS ON YOUR OWN!!!
 
Also, never send expensive/rare/large items through the post office. Their network is huge and your package will see way to many people/ centers before it gets to you. You want to get the package with the fewest amount of hands touching it.
 
[quote name='maccabee72']Thanks for the advice from both sides of the argument. This going to be a tough decision for me. I hate to keep a blemished system, but it works perfect and I won't get another deal on an 80GB like this. Insurance is a pain in the ass and like one poster said his took 6 weeks just to hear that it got denied and he never got the system back. On top of that, the check does go to the person who sent it. I think it would be tough to claim this through PayPal also since he got the insurance on it. Here's another pic. It honestly doesn't look as bad IMO as the close-up I posted in the first post:




If anyone else has a similar experience with Insurance or PayPal, please let me know as I'd definitely factor it into my decision.[/quote]

You should've mentioned you paid through paypal. In that case, DO NOT file a claim with your PO. If you paid through paypal you can easily win. I sold an item through paypal and it was damaged on the way also. The buyer escalated the claim and he won. Paypal will hold the buyer's funds and review your case. You have a high chance of winning, I read somewhere about paypal not wanting to deal with legal disputes and crap. But yeah if I were you I'd just let paypal deal with it, the company basically caters to buyers and leaves sellers in the dark.
 
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