If you pre-ordered GTAIV at your local gamestop you might wanna hurry on down there.

ANOTHER reason to hate gamestop. People just need to stop shopping at that filthy place. I got scammed out of a preorder twice. I had about 7 other ones and I canceled them all and made a amazon account.

Only time I go back in that store is when they have promotions.
 
This is up to the manager of the store, I know for the Pokemon D/P it was the same thing, but the store I go to always holds the game for you. You just need to make sure your going to a store that will hold the game for you.

Now if they don't get enough copies to cover preorders... thats another story..


A ton of stores are also holding midnight launches here, gamestop is not the only one, so no it doesn't give them a huge advantage over everyone else, its just what they have to do to keep up with the other stores.
 
screw that, i had cash money today and if some assclown hasnt picked up his preorder yet then he can wait until the next shipment tomorrow, or wed the latest.
 
[quote name='xl_prankster_lx']That is and always will be up to the manager.

One of the many reasons why I don't pre order.[/quote]

ahahahahahahaha thanks for fact checking! I'll see you again on "Spouting off bullshit that I don't know anything about!"

No, this is not up to the manager. We have been told several times BY DISTRICT MANAGERS, ZONE MANAGERS, REGIONAL MANAGERS, and that dude who sends out e-mails to every store daily to sell to walk-ins based on our previous pick-up percentages for other releases.

One manager was covering a shift at my store for Mario Kart and was turning away everybody who didn't reserve. He's getting written up for it, and this will probably be the straw that breaks the camel's back and gets him fired.


And trust me, everybody at the store level HATES this. It's the most retarded command ever sent down from corporate.
 
[quote name='reibeatall']ahahahahahahaha thanks for fact checking! I'll see you again on "Spouting off bullshit that I don't know anything about!"

No, this is not up to the manager. We have been told several times BY DISTRICT MANAGERS, ZONE MANAGERS, REGIONAL MANAGERS, and that dude who sends out e-mails to every store daily to sell to walk-ins based on our previous pick-up percentages for other releases.

One manager was covering a shift at my store for Mario Kart and was turning away everybody who didn't reserve. He's getting written up for it, and this will probably be the straw that breaks the camel's back and gets him fired.


And trust me, everybody at the store level HATES this. It's the most retarded command ever sent down from corporate.[/quote]

come on man, if someone didnt pick it up today then what are the odds they will tomorrow? i had CASH MONEY today.
 
[quote name='monkeydeew']come on man, if someone didnt pick it up today then what are the odds they will tomorrow? i had CASH MONEY today.[/quote]

Well, when we call everybody in the morning to say some robotic line like "Hi! This is Reibeatall from GameStop. I see that you preordered your copy of Grand Theft Auto IV for the 360/PS3 and you haven't picked it up yet. We'd just like to remind you that the preorder only guarantees your game until close tonight, and after that, we have to take it off hold. And don't forget to bring your trades! You'll get an extra 20% when you apply it towards Grand Theft Auto. Have a great day, and I hope to see you later!" they'll probably come up.

Also, trust me, dude. Any complaint you have about this, I agree and disagree with both sides of it. Yes, you had the money today, and as a business, GameStop likes teh dollarz. But on the other hand, customer service (I.E. actually doing what we tell the customers we'll do for them) is a big issue.
 
[quote name='reibeatall']Well, when we call everybody in the morning to say some robotic line like "Hi! This is Reibeatall from GameStop. I see that you preordered your copy of Grand Theft Auto IV for the 360/PS3 and you haven't picked it up yet. We'd just like to remind you that the preorder only guarantees your game until close tonight, and after that, we have to take it off hold. And don't forget to bring your trades! You'll get an extra 20% when you apply it towards Grand Theft Auto. Have a great day, and I hope to see you later!" they'll probably come up.

Also, trust me, dude. Any complaint you have about this, I agree and disagree with both sides of it. Yes, you had the money today, and as a business, GameStop likes teh dollarz. But on the other hand, customer service (I.E. actually doing what we tell the customers we'll do for them) is a big issue.[/quote]

how many extra copies came in today (not preorderz)?
 
[quote name='monkeydeew']how many extra copies came in today (not preorderz)?[/quote]

ZERO.

So, funny story. Today's supposed to be my day off, but I decide to come in to work the morning shift (yeah, good assistant manager.) We're already short from selling to walk-ins last night, so I call my DM asking if I can ONLY sell to reserves. She says no, we'll find you copies, sell to everybody.

Four hours later "Yeah, I'm not going to be able to get you your copies today. You should be getting a shipment of PS3 tomorrow, but no word on 360."
I ended up driving for TWO HOURS after I got off so I could get a measly 10 copies of the 360 version for my reserve customers.
 
Well, I didn't have time to go to the midnight opening and get it then, so I guess I'm one of those people that don't have the opportunity to get there that very day and pick up the game. But the very next day when I drop by after school or work, there's my copy as expected.
I realize it's easy and the 'in-thing' to hate Gamestop, but honestly, for every yokel that's been mistreated, I'm sure there are those that get excellent service, myself included. I love my local Gamestop. They're friendly, helpful and genuinely enjoy games and getting people those games.
Unfortunately, there's a very vocal portion that has had some bad experiences and goes haywire on it. It's like any other chain, you'll have good ones and bad ones. So, yeah.
 
Gamestop should hold the preorder as long as they tell people they will, be it two days or 4 days or however many (the best amount of time would be the time between launch and the next shipment, to which they really shouldn't have to many problems). Customers gave them their money in order to guarantee that a copy would be there, something a walk in didn't do. This money is foregone interest money for the customers and interest money gained or a free short term loan for Gamestop. If the customer isn't going to pick the preorder up in the specified time, then they probably shouldn't have preordered (maybe for rare games, but if you are afraid they are rare you should pick them up early.) but this still doesn't mean that Gamestop should give away a preorder. If they want to sell more copies of a game then they should stock more copies and quit putting such emphasis on preorders. If they want a bigger slice of walk in money then they need to bite the bullet and stock more copies, not give away copies they should be holding. If they ever did that to me, I would immediately cancel the preorder and just go to Best Buy. If they want to continually push preorders and make it an important part of their business they have to honor them, simple as that.
 
[quote name='reibeatall']ZERO.

So, funny story. Today's supposed to be my day off, but I decide to come in to work the morning shift (yeah, good assistant manager.) We're already short from selling to walk-ins last night, so I call my DM asking if I can ONLY sell to reserves. She says no, we'll find you copies, sell to everybody.

Four hours later "Yeah, I'm not going to be able to get you your copies today. You should be getting a shipment of PS3 tomorrow, but no word on 360."
I ended up driving for TWO HOURS after I got off so I could get a measly 10 copies of the 360 version for my reserve customers.[/quote]

dam zoidberg, u rule
 
[quote name='reibeatall']ZERO.

So, funny story. Today's supposed to be my day off, but I decide to come in to work the morning shift (yeah, good assistant manager.) We're already short from selling to walk-ins last night, so I call my DM asking if I can ONLY sell to reserves. She says no, we'll find you copies, sell to everybody.

Four hours later "Yeah, I'm not going to be able to get you your copies today. You should be getting a shipment of PS3 tomorrow, but no word on 360."
I ended up driving for TWO HOURS after I got off so I could get a measly 10 copies of the 360 version for my reserve customers.[/QUOTE]

Wow. I don't know how you're able to put up with shit like that, but congrats on your ability to do so. :shock:

[quote name='rhymenoceros']Unfortunately, there's a very vocal portion that has had some bad experiences and goes haywire on it. It's like any other chain, you'll have good ones and bad ones. So, yeah.[/QUOTE]

I don't think that's valid here, for one key reason: most of the bad experiences seem to stem from company policies, like this. Your store might be good, and there are plenty of good people that work in GameStop and EB stores (like reibeatall), but that doesn't change the fact that a lot of people have been fucked over by the stores. Even if it's relatively minor things (like selling beat up display copies as new from their website), GameStop's done a lot of things that aren't exactly geared towards customer satisfaction.
 
[quote name='Doc Bacca']Gamestop should hold the preorder as long as they tell people they will, be it two days or 4 days or however many (the best amount of time would be the time between launch and the next shipment, to which they really shouldn't have to many problems). Customers gave them their money in order to guarantee that a copy would be there, something a walk in didn't do. This money is foregone interest money for the customers and interest money gained or a free short term loan for Gamestop. If the customer isn't going to pick the preorder up in the specified time, then they probably shouldn't have preordered (maybe for rare games, but if you are afraid they are rare you should pick them up early.) but this still doesn't mean that Gamestop should give away a preorder. If they want to sell more copies of a game then they should stock more copies and quit putting such emphasis on preorders. If they want a bigger slice of walk in money then they need to bite the bullet and stock more copies, not give away copies they should be holding. If they ever did that to me, I would immediately cancel the preorder and just go to Best Buy. If they want to continually push preorders and make it an important part of their business they have to honor them, simple as that.[/quote]

Few counter-points.

1) GameStop corporate doesn't know what individual stores will sell. So they take reserves to get a basic idea what to send out. More reserves = more copies sent to the store for everybody.
2) (The numbers here are just made up. They vary store to store) Historically, if only 60% of the people pick up their reserves, that's 40% stock that could have theoretically been sold and it would have been fine. More sales on the product = more product in the long run for restocking.
3) Your whole argument falls down with the "just go to Best Buy" thing.
3a) If you were just going to go to Best Buy anyway, why even bother going into GameStop to preorder?
3b) In some cases (Rock Band 360 and GH3 360 come to mind) the games were sold out EVERYWHERE, so just going to Best Buy doesn't solve this problem. I get the feeling that most BB's will be sold out tomorrow, and restocked Thursday/Friday.
 
[quote name='Gothic Walrus']Wow. I don't know how you're able to put up with shit like that, but congrats on your ability to do so. :shock:
[/quote]


Hey man, as shitty as the company is, I sell video games for a living. It's not all that bad. And when I recommend a game to somebody and they really enjoy it, it's pretty cool. In fact, that's the best part about my job is finding that one game that the customer will really like, and then having them come back and tell me how good it was and how right I am and ohh man I'm awesome /swoon.
 
I'm glad I wasn't the only one shocked by this... I was actually one of the people that was able to purchase GTAIV last night without a reserved copy.

I called Gamestop around 9PM that night to see if I could buy GTAIV while they were open, they told me that I would be able to because they would have almost certainly have extra copies. My friend, who preordered GTAIV, and I went to Gamestop around 11:30PM and waited. My friend got his copy and I was told that I would have to wait until all the preorders were filled.

At about 12:15AM I bought GTAIV without a preorder. Cool for me, but definitely not the right thing to do by Gamestop.
 
Sorry for all the posts, I just wanted to throw this out there.

I think part of this has to do with pressures from Rockstar/Take Two. They're struggling to NOT get purchased by EA, and if their biggest game is sold out everywhere, then I'm sure their stocks will go up because they have a product that is in high demand. We'll just see how this plays out in the next few days.
 
[quote name='reibeatall']Sorry for all the posts, I just wanted to throw this out there.

I think part of this has to do with pressures from Rockstar/Take Two. They're struggling to NOT get purchased by EA, and if their biggest game is sold out everywhere, then I'm sure their stocks will go up because they have a product that is in high demand. We'll just see how this plays out in the next few days.[/quote]

Unless some sort of other company purchases them, consider EA already owning Take-Two, it's inevitable.

As for as the question of this thread, it's retarded. They say 48 hour hold on the receipt, then it should BE A 48 HOUR HOLD.
 
A few counterpoints back.
1. No company knows exactly what each store will sell. It's all a guessing game. I do get the fact that they use it as a estimation system, but my complaint is they are taking money ahead of time (and I'm assuming using it) in the name of holding a game for a consumer, so hold it for them. What I'm saying is that if they want to sell to more walk ins, they need to increase the amount they buy in regards to preorders, not selling off the preorders.
2. The fact is, as you said, you are just selling to anyone, not taking into account the percentage that normally don't pick them up. If you sold off that percentage it would be better, but just selling all indiscriminantly is far worse and makes the preorder system seem stupid to the consumer, which will end up costing Gamestop more when they have to offer more and more incentives with preorders or with the fact that people will preorder less and then they will stock less and lose out on even more sales. I'm all for making money, but they need to respect the preorder at least a little bit.
3. When I said Best Buy, I meant any Big Box retailer. Generally, the Gamestops near me aren't bad, the staff is usually pretty knowledgeable and helpful without being too pushy. I like just going and browsing for some time and I'll generally pick something up. I would go to Gamestop because sometimes they have preorder bonuses, something the bigger stores don't do as much. I don't pick Best Buy as my first place to buy games, but if Gamestop doesn't have it, I'll go to one of the big stores because they are more likely to. I get that games sell out, no matter what the store, but if you push preordering games (especially when employees say that this will guarantee that you have a copy) then I expect them to keep it for me. Now I don't expect them to keep it forever, but just as long as they would tell me they would (be it however long).
 
Roommate pre-ordered the x360 version... got there... and they gave away his copy to somebody who pro-ordered the ps3 version. They didn't know what to do, told him to come back in the morning. SE of course.
 
[quote name='Gothic Walrus']...but that doesn't change the fact that a lot of people have been fucked over by the stores. Even if it's relatively minor things (like selling beat up display copies as new from their website)[/quote]
What?! I guess nothing is sacred anymore...
 
They did the same thing with the Halo 2 launch back in the day. My local Gamestop had a line of about 150 or so people that preordered it and completely paid it off and another separate line of people just wanting to finish paying their preorder or to buy it straight out, that was about 100 people. They had both lines filter in at the same time, just with different areas setup in the store. Four of us were the first in line for the preorders, and another one about 20 people back (he was playing games they had setup in the middle of the mall). One of them hadn't reserved and was going to purchase it straight out and got in the appropriate line. He couldn't find the extra 10 he thought he had so he walked out because he couldn't find the cash. Then he cut in front of my buddy in the reserve line to talk to the manager because he found the missing 10. He told him to go ahead in since he had already been 1st in line for the purchase without preorder. He also told him that he is lucky because they didn't have near enough copies for everybody picking it up that night. Nice manager, but I found out later that about 30 people with preorders didn't get their game that night after standing in line for so long.

So it's not like this is a new thing. I didn't preorder GTA IV, I wasn't even going to buy it for a few months, but they had the extra 20% trade in towards GTA purchase, so I figured I might as well pick it up. No problems getting it at 10 AM yesterday, of course they didn't have any Special Editions. Thank god, no real need for that extra crap anyways.
 
[quote name='NismoZZzz']^^ That is trash, what if no more SE's roll in? I feel for him man, that is totally fucking trash.[/quote]

SE's seem to be in plenty supply all over. If they don't have it, he could easily get it from another store. It was a mistake, yes its fucked up, but it happens. I worked a midnight release and 2 people were given the wrong copy (not SE's). Out of the 70 or so people standing out in the cold waiting to be let in and the rush to get people checked out, I'd say that's pretty good.
 
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