Issues with gogamer.com

N

NotoriousReignz

CAG Veteran
So I ordered 2 games from them on 11/19/09. Contacted their customer service via email several times, and they verified that my games were shipped on 11/20/09. Needless to say, I still haven't received them, and the tracking number they gave me comes up as invalid. So I finally called them today, and they say they cannot come up with any info on the shipment, they must have been lost prior to delivery, and will resend the games. Pretty annoyed by all of this.
 
It sounds like there was a mistake and they are correcting it. It might be annoying, but i don't think they were trying to screw you over.
 
Sounds like they resolved the issue better than most place I've dealt with... what's the problem exactly? Sure it might be annoying that you might have to wait a bit longer, but I find it hard to believe that ANY cag out there is without a single game to play in the meantime whenever such "problems" arise.
 
The problems would be:
1. Customer Service via email is very slow, and they didn't fully investigate.
2. Waiting over a month for an order to arrive is ridiculous.
3. The games are OOS now, don't know how they are going to fulfill the replacement order.
4. There is no way to track their orders if you checkout with paypal.
 
The same thing pretty much happened to me with Amazon last year. This time of the year, the post office is swamped and it's not unheard of for something to take several weeks to arrive. It's definitely annoying, but it happens sometimes.
 
Update: After being disconnected on the the phone (called back, no one ever picked up), I received an email stating they were re-sending the games via priority mail. I asked for a dc# and they provided one about 2 hours later. Checked this morning, and it looks like the games will be on their way.

I do find it curious though that both games I ordered are currently listed as out of stock on site. I wonder if they keep extra around in case of situations like this.
 
Looks like I was correct, they said they didn't have the games and are issuing me a refund. So far, they only refund 1 game + shipping.
 
You must log in or register to reply here.
bread's done
Back
Top