[quote name='lordopus99']
Actually it is. He bought it from a secondhand store i.e. used. It is the same as getting one from a yard sale. If pieces are missing, you should go the Pick a Brick route so we can continue to have this amazing customer service.[/QUOTE]
It shouldnt matter where you buy it from, walmart, kmart, a drug store, a independent hobby shop, or a yard sale. If something is factory sealed it is Legos fault. If it has obviously been opened, then yes, buyers beware and not legos fault. I dont think he got it at Goodwill in some ziplock bags. Plenty of stuff out there at those stores is brand new factory sealed.