Dear robot subordinate of an evil and shady company,
Thank your for your reply.
I understand you sent an email on that date informing of the occurrence. I also understand that email was sent via another mail service. You used a third-party email service to generate that message, in this case, BlueHornet, which is blacklisted by default by most email service providers, such as Gmail. The poorly written message ended up in the spam folder without me ever acknowledging its existence, which was probably your intention in the first place.
Not only that, but you didn't take action to prevent the shipment of an incomplete order. You cannot expect a consumer to accept an incomplete order simply because he or she did not have the opportunity to check his or her spam folder, contact your company and hope for a positive reply. In fact, even if I had done that, there are reports online from people that tried to cancel their orders, but got them shipped anyway. What sort of customer service is that?
I mentioned all this in my complaint to the BBB, so they are already well aware of your dishonest business practices. The FTC has strict guidelines against deceptive pricing, which can be found here:
http://www.ftc.gov/bcp/guides/decptprc.htm . Those include:
§233.4 Bargain offers based upon the purchase of other merchandise.
Representative of the language frequently employed in such offers are ``Free,'' ``Buy One -- Get One Free,'' ``2-For-1 Sale,'' ``Half Price Sale,'' ``1 Sale,'' ``50% Off,'' etc. Literally, of course, the seller is not offering anything ``free'' (i.e., an unconditional gift), or \1/2\ free, or for only 1, when he makes such an offer, since the purchaser is required to purchase an article in order to receive the ``free'' or ``1'' item. It is important, therefore, that where such a form of offer is used, care be taken not to mislead the consumer.
I was clearly mislead, and this characterizes a form of false or deceptive advertising, specifically prohibited under the law. That being said, I will not rest until I receive my refund.
Sincerely,
Your worst nightmare
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