Need a little help with a situation

tangytangerine

tangytangerine

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I sold a bundle of Dreamcast manuals & inserts(Shenmue, Soul Reaver, Rayman 2 & Jet Grind Radio) in an auction a couple weeks ago for $10 shipped. He paid on the 19th and I shipped out in a big padded envelope the same day. When I shipped out, I included the cases, so that the inserts & manuals wouldn't get damaged.

Fast forward to today, which I get an message from the guy. Basically he states that "he's very disapointed" with a seller with of my high feedback. He's bitching to me that he wants a refund because the cases were cracked, even though the inserts & manuals were not damaged.

Nowhere in the auction did I state that the cases would be included in the sale. The guy is now demanding I pay him back the $10 plus another $3.50 for him to ship back to me.

I honestly don't know what to do because if I just ignore it, he'll ruin my feedback. I did message him back saying "So as I see the sale, you bought the manual & inserts and the cases were something extra."


7/1/08 Update

The buyer opened up a dispute last night after telling him I wasn't shipping him new cases. Which I provided exact what rrroger said to give and it seems like he filed it under "not as described" dispute. Haven't got one of those before, but isn't that the one where the buyer has to ship the items back?
 
If your feedback is high enough 1 negative isn't going to hurt you much, especially considering you can leave a comment with it explaining he's an idiot.
 
[quote name='zionoverfire']If your feedback is high enough 1 negative isn't going to hurt you much, especially considering you can leave a comment with it explaining he's an idiot.[/QUOTE]

The negative isn't the issue here... the guy could make any claim and PayPal would probably side with him.

Ask him to point out your auction where it states that the cases were included. Say you included the cases are a nice gesture and were not part of the auction.
 
[quote name='Vinny']The negative isn't the issue here... the guy could make any claim and PayPal would probably side with him. [/quote]

That's what I'm worried about. Because it was my friend's PP account that got the funds, since I couldn't accept them at the time. The way it seems right now he's just keeps repeating to send him replacement cases or refund the money.

I just have the urge to tell him to go to hell. But with this, my feedback would drop below 90%(because of some neutrals from impatient buyers that couldn't wait for the funds to clear). It'll also hurt my friend because of the money, since he could be losing $10.
 
Let him file the claim with PayPal. Then you can respond by saying that the cases WERE NOT part of the auction and there was no mention or indication of them being included and that you only included them as a nice gesture.

Hopefully, PayPal will actually take a few seconds and check it. But you'll most likely get a negative out of this because eBay likes to protect moron buyers.
 
[quote name='ProtoEXE88']Tell him you'll send him $3.50 to mail the cases alone back to you.[/quote]

Then he'll just expect replacement cases and not to mention I don't want to give the ass a single penny.

Got a message a couple minutes ago saying to ship the replacement cases or refund by tomorrow or he's opening a dispute. Either this is a moron, some scammer or a super anal collector that I guess expected the cases included(again, it wasn't mention in the auction) and crack-free.

If I knew this was going to happen, I would've just kept the damn cases. This also has me seriously thinking of abandoning PP & egay altogether and look for other places to sell.
 
Let him open the dispute. If he wins, he'll be entitled to his cost + shipping back, but he'll also be required to foot the shipping to return the items to you. IIRC, he will not be able to leave you any feedback for the transaction.

I agree with others, however, indicate that the cases were simply a means of transporting the booklets to him in such a way that they would remain undamaged. It sounds like you have someone that won't be happy regardless the outcome.
 
^ thelonepig is right.

Besides why would anyone complain over a $10 purchase? You gave him FREE items and the dispute would be over those FREE items, it makes no sense at all.
 
[quote name='Switchblade232']^ thelonepig is right.

Besides why would anyone complain over a $10 purchase?[/quote]

More than likely, a scammer or someone that purchased them cheaper. I think I'll just like the dispute be filed & see what happens since more than a couple people said I should win it if I provide the listing.
 
Yeah, i would message him and say that the cases were a means of transportation NOT included in the auction. If he opens a dispute simply tell that to ebay when they contact you. They should clearly see you did not state anything about the cases and that you were doing him a favor. Plus he should not be able to leave negative feedback and if he does simply contact ebay. Make sure to keep all messages you had with him.
 
Let him throw a fit, the odds are against him. Maybe he'll learn not to be a crybaby bitch when he loses. Sorry you had to deal with a moron, it's never any fun. :(
 
[quote name='Switchblade232']^ thelonepig is right.

Besides why would anyone complain over a $10 purchase? You gave him FREE items and the dispute would be over those FREE items, it makes no sense at all.[/QUOTE]

I agree, OP has one baffling story here. I say let him open a dispute, post each and every last message along with the auction page itself during the dispute and if you're really concerned call paypal up to make sure some human honestly looks at it.

Edit: Wait a second these are Cd cases?! The guy is so anal he can't go to walmart and buy a few more??? :lol:
 
[quote name='coolsteel']
Wait a second these are Cd cases?! The guy is so anal he can't go to walmart and buy a few more??? :lol:[/quote]

Even better, he didn't even have to ADD them because he didn't MENTION them and it wasn't part of the deal. He was nice to make sure they didn't get damaged so he added a couple of cd cases that would protect it. Well the asshole got mad and didn't like it because the case weren't mint. :roll:

Silly people. :applause:


OP: Again, let him throw his fit, just make sure you add every details, proof, and messages and whatever else you can to show.
 
[quote name='tangytangerine']More than likely, a scammer or someone that purchased them cheaper. I think I'll just like the dispute be filed & see what happens since more than a couple people said I should win it if I provide the listing.[/quote]

When you respond to the dispute, don't write a Bible. Just keep it short and sweet:

- "The sale was for manuals and inserts. THE CASES WERE NOT PART OF THE AUCTION but merely protective packing material. No refund will be given for plastic cases, foam peanuts, bubble wrap, or any other packing material."
 
[quote name='tangytangerine']The guy is now demanding I pay him back the $10 plus another $3.50 for him to ship back to me. [/QUOTE]

This is the part that gets me -- the jewel cases (a bonus) were cracked, so he wants to undo the entire transaction, rather than asking you to send new cases or a couple bucks to buy new ones (which, of course, you shouldn't)? I wouldn't be surprised if the guy plans to take the refund and just mail you back the jewel cases, getting the manuals for free. F this scammer.
 
[quote name='rrrrrroger']- "The sale was for manuals and inserts. THE CASES WERE NOT PART OF THE AUCTION but merely protective packing material. No refund will be given for plastic cases, foam peanuts, bubble wrap, or any other packing material."[/quote]
As long as you stick with this story, Paypal should side with you and deny his claim. (Unless paypal does not read the auction description.)

And yeah buyer has to return the items *at his own* expense.
 
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