PROBLEM - Preordered Metal Gear: Subsistence Limited Edition but did not receive

T

Tooboe-Kaze

CAGiversary!
(From the San Francisco, CA area)

I'm really pissed that although I did reserve a copy of Metal Gear: Subsistence Limited Edition at EBGames, they apparently did not receive enough copies to fill their reservations. SON OF A *****!!! And what makes me even more mad is that GameStop received more copies than there were reserved. Could it be that GameStop screwed over EB (since they're the same company now)?

Did this happen to anyone else? Can anybody help me out??? Any suggestions on what to do (or who to complain to?) Any other places to buy it?!?!?
 
[quote name='Tooboe-Kaze'](From the San Francisco, CA area)

I'm really pissed that although I did reserve a copy of Metal Gear: Subsistence Limited Edition at EBGames, they apparently did not receive enough copies to fill their reservations. SON OF A *****!!! And what makes me even more mad is that GameStop received more copies than there were reserved. Could it be that GameStop screwed over EB (since they're the same company now)?

Did this happen to anyone else? Can anybody help me out??? Any suggestions on what to do (or who to complain to?) Any other places to buy it?!?!?[/QUOTE]

You're fucked...
 
maybe you should check out the other threads about MGS3:Subsistence LE. There are a few big ones.....

i almost got screwed too

PS2 Section
http://www.cheapassgamer.com/forums/showthread.php?t=86932
Request Video Game Deal Section
http://www.cheapassgamer.com/forums/showthread.php?t=87529
Deal/Shopping Discussions & Bragging Rights Section
http://www.cheapassgamer.com/forums/showthread.php?t=85797&highlight=limited+edition
http://www.cheapassgamer.com/forums/showthread.php?t=87816&highlight=limited+edition
 
Have you asked them to check the other stores around your area? You might want to start there.

Sorry man, I wish you luck.
 
Good luck bro, I hope you eventually get this, but it is highly unlikely. Just another reason why I never reserve anything. It sort of reminds me of the Seinfeld episode where he rents a car, but they let someone else drive off with it; famous quote from Episode 28 - The Alternate Side:

JERRY: Seinfeld. I made a reservation for a mid-size, and she's a small. I'm kidding around, of course.

RENTAL CAR AGENT: Okay, let's see here.

RENTAL CAR AGENT: I'm sorry, we have no mid-size available at the moment.

JERRY: I don't understand, I made a reservation, do you have my reservation?

RENTAL CAR AGENT: Yes, we do, unfortunately we ran out of cars.

JERRY: But the reservation keeps the car here. That's why you have the reservation.

RENTAL CAR AGENT: I know why we have reservations.

JERRY: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them.

This is what happens to highly sought after items 99% of the time. I'd rather spend 8-12 hours of my own time waitin for an item, unless it is just reserve only like Subsistence, but other than that it is not worth all the BS dished out by EB/GS or any other organization that has pre-orders.
 
Sorry to hear some of you weren't able to get a hold of this. Unlike the OP, I did receive my copy of MGS3:SLE, from Gamestop.com. I ordered it online, and received it today. Unfortunately, I could hear one of the discs loose inside the case. I called Gamestop.com and they told me they don't have this item in stock (duh) and I could ship it back to them and they would send me a replacement when they get more in.

I asked, "Do you know if you are even going to get anymore of this item in? It's a limited edition, so they're not making anymore."

CSR said, "I don't know, but they should, it's a big title!"

I said, "Well what can I do if you guys don't get anymore?"

CSR said, "You can take it to a Gamestop store and exchange it for another one."

I said, "I don't think any stores have it in stock any longer."

CSR said, "Let me call a store for you... I found a store that says they have a few copies."

I went to this store that she spoke of. They only had the regular edition. The store clerk said the CSR didn't mention she was asking about the limited edition. AAAAARGHHHH.

I ended up opening the case to see which disc was loose. Just my luck, it happened to be the theatre disc. The most important one, as I could've replaced the other 2 discs easily from a regular edition. The theatre disc is scratched to hell. This really sucks. I wasn't planning on selling this thing, but if I did, it would be worthless because of the scratches. I really just want a pristine copy for my collection (I'm a big MGS fan). I'm going to try calling Gamestop.com again tomorrow and see what other BS they can give me about a replacement. Maybe I can ask them to resurface it to get rid of the scratches.
 
[quote name='Marker']Sorry to hear some of you weren't able to get a hold of this. Unlike the OP, I did receive my copy of MGS3:SLE, from Gamestop.com. I ordered it online, and received it today. Unfortunately, I could hear one of the discs loose inside the case. I called Gamestop.com and they told me they don't have this item in stock (duh) and I could ship it back to them and they would send me a replacement when they get more in.

I asked, "Do you know if you are even going to get anymore of this item in? It's a limited edition, so they're not making anymore."

CSR said, "I don't know, but they should, it's a big title!"

I said, "Well what can I do if you guys don't get anymore?"

CSR said, "You can take it to a Gamestop store and exchange it for another one."

I said, "I don't think any stores have it in stock any longer."

CSR said, "Let me call a store for you... I found a store that says they have a few copies."

I went to this store that she spoke of. They only had the regular edition. The store clerk said the CSR didn't mention she was asking about the limited edition. AAAAARGHHHH.

I ended up opening the case to see which disc was loose. Just my luck, it happened to be the theatre disc. The most important one, as I could've replaced the other 2 discs easily from a regular edition. The theatre disc is scratched to hell. This really sucks. I wasn't planning on selling this thing, but if I did, it would be worthless because of the scratches. I really just want a pristine copy for my collection (I'm a big MGS fan). I'm going to try calling Gamestop.com again tomorrow and see what other BS they can give me about a replacement. Maybe I can ask them to resurface it to get rid of the scratches.[/quote]

Damn... it's one of those instances where your so close yet so far. This whole thing aint cool. What I'm hoping for is that Konami will realize such a high demand for the limited edition, and start remaking the limited editions. I wish you luck with getting your limited edition replaced.
 
[quote name='Tooboe-Kaze'](From the San Francisco, CA area)

I'm really pissed that although I did reserve a copy of Metal Gear: Subsistence Limited Edition at EBGames, they apparently did not receive enough copies to fill their reservations. SON OF A *****!!! And what makes me even more mad is that GameStop received more copies than there were reserved. Could it be that GameStop screwed over EB (since they're the same company now)?

Did this happen to anyone else? Can anybody help me out??? Any suggestions on what to do (or who to complain to?) Any other places to buy it?!?!?[/QUOTE]


What you SHOULD do, is call the district manager. Only in RARE cases (Splinter Cell: Chaos Theory LE XBox is the only time it has ever happened) do we not recieve enough copies of a game to go around. It's possible, and likely, that an EBGames employee saw how nice the LE was, and decided he wanted to buy one for himself.
 
[quote name='Collaborator']Why is everyone obsessing over such a mediocre game like it's the best thing since sliced bread?[/QUOTE]

Because it is the best thing since sliced bread. And why are you using such terrible cliches?
 
[quote name='Marker']. The theatre disc is scratched to hell. This really sucks.[/QUOTE]

you could always take the disc to a place that can buff out the scratches for you/resurface it. call around. i know a mom and pop video store near me did my SMT: Nocturne for only $2-3 bucks. it was EB's last/display copy and looked like someone chewed on it.
 
[quote name='Tooboe-Kaze'](From the San Francisco, CA area)

I'm really pissed that although I did reserve a copy of Metal Gear: Subsistence Limited Edition at EBGames, they apparently did not receive enough copies to fill their reservations. SON OF A *****!!! And what makes me even more mad is that GameStop received more copies than there were reserved. Could it be that GameStop screwed over EB (since they're the same company now)?

Did this happen to anyone else? Can anybody help me out??? Any suggestions on what to do (or who to complain to?) Any other places to buy it?!?!?[/QUOTE]

I almost go screwed too, I reserved it, and the guy didn't do it for the LE (although I clearly stated it, and DIDN'T look at the reciept), so when I went in at like six pm, they gave me my two normal copies and I am like wtf? I ordered the LE and they are like no, but we have one copy left and pulled out out and I checked out and left and am playing now :) woooooooooooo
 
First off, its sad that you didn't get the preorder you reserved. Both EB Games and Gamestop are required to take preorders even though they know they can't fill orders. Hell, my EB Games stopped taking preorders for the 360 when they knew they wouldn't get enough. When Gamestop starting getting involved, they were told to take preorders from anyone who wants one. They are still doing it. Things like this don't surprise me.

On the other hand, I really like seeing Liminted Editions that really are LIMITED. Jade Empire? Halo 2? Perfect Dark Zero? All have limited editions that are just as common as the regular editions. While it sucks that people can't get what they ordered, there is something to be said for Limited meaning that.

TBW
 
Man, I guess my brother got luck as all hell. We went to EB to see if they'd sell us a preorder limited edition and they had one but it was preordered so no luck. So he was thinking about just picking up the regular one.

As soon as we were getting ready to leave, someone from GameCrazy called. And the clerk, who knew us well, asked us if we'd want to get it from them. My brother was glad to. So we go and pick it up, the lady copy..

I never realized there was a shortage, and looking at the eBay prices, yikes!
 
[quote name='Marker']I ended up opening the case to see which disc was loose. Just my luck, it happened to be the theatre disc. The most important one, as I could've replaced the other 2 discs easily from a regular edition. The theatre disc is scratched to hell. This really sucks. I wasn't planning on selling this thing, but if I did, it would be worthless because of the scratches. I really just want a pristine copy for my collection (I'm a big MGS fan). I'm going to try calling Gamestop.com again tomorrow and see what other BS they can give me about a replacement. Maybe I can ask them to resurface it to get rid of the scratches.[/quote]

Marker:

Your best bet is to contact Konami, the disc is under warrenty and they should repair/replace it. It's going to be a big headache for you if you try to get GameStop to replace it.
 
I'm going to contact Konami today. And if it's no problem, if any of you can, please contact them as well (so they can see how much people want it). Also, the manager at EB Games said that they're going to try to contact the District Manager, and hopefully they can do something about it. I'm keeping my preorder, just in case EB gets a late shipment (hopefully). The only thing that's important to me is knowing whether I'm still guarenteed a copy or not.
 
Okay, for those who want to know, it seems as though Konami of America is open only Monday to Friday from 9am-5pm, so I'm going to call around then. If anyone else has any other suggestions, please say so, so they can fix this mess. Remember: The more people taking action, the greater chances of something happening.
 
For those who reserved at EBGames... I have called EB this afternoon, and they told me that those who reserved the game, are still guaranteed a copy, but it's arrival date is still unknown. So if you're patient enough to wait for the limited edition, I suggest doing so. Although I still feel a little dobtful, I'm exited.
 
I was the first person to preorder a Limited Edition at my store. My boss, who isn't very bright, forgot to check preorders when he got it in and accidentally sold a copy; we only got two to fill two preorders. Basically, when I went to pick mine up, he apologized and said that since the other customer had also preordered, he had priority over me and the copy would go to him. I got really pissed and then he told me to stop yelling at him because he's my boss. *sighs* I REALLY wanted the LE too...
 
I called every store within 20 miles of me (I'm in San Bruno, only a few miles from SF) and its pretty much sold out on the entire penninsula.
 
Most of the EB Games around my area only received about two copies. As we all know, the limited edition are only for those who preordered it, and Konami is not going to make any more of em. Now, EB Games received very little copies, while GameStop received more than they should have, meaning their stock exceeded the reserved list. So wassup with that? At any rate, I also heared that it's possible to receive something extra, for those who reserved and did not get their copy on the day of release. It better be something worth it.
 
[quote name='Tooboe-Kaze']Most of the EB Games around my area only received about two copies. As we all know, the limited edition are only for those who preordered it, and Konami is not going to make any more of em. Now, EB Games received very little copies, while GameStop received more than they should have, meaning their stock exceeded the reserved list. So wassup with that? At any rate, I also heared that it's possible to receive something extra, for those who reserved and did not get their copy on the day of release. It better be something worth it.[/QUOTE]

$5 voucher ;) I lucked out with mine. The EB I got it from only got 3 of them, and two of them went to employees. The other one was for a reserve that was not picked up. I didn't get the saga disc, but considering out of the four stores in my town they only got 5 copies between them; I can't complain(Plus I had 2 shitty games to trade in so I got it for the price of the Regular edition).
 
[quote name='neudog']JERRY: Seinfeld. I made a reservation for a mid-size, and she's a small. I'm kidding around, of course.

RENTAL CAR AGENT: Okay, let's see here.

RENTAL CAR AGENT: I'm sorry, we have no mid-size available at the moment.

JERRY: I don't understand, I made a reservation, do you have my reservation?

RENTAL CAR AGENT: Yes, we do, unfortunately we ran out of cars.

JERRY: But the reservation keeps the car here. That's why you have the reservation.

RENTAL CAR AGENT: I know why we have reservations.

JERRY: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them.[/quote]

:lol: :applause: I love how nearly every event in life can be equated to an episode of Seinfeld.
 
Imma call again tomorrow. For those who didn't receive their LE, call the EB Games, or GameStop customer service (can be found on their websites), and ask them what's up with your limited edition order. They'll most likely transfer you to another person who will answer your questions. If any of you guys can, please post what they said. Hopefully they'll be sending more on the way.
 
hehe, and the funny thing about this is that the game had a sticky note on it with some dudes name on it, the lady that worked there simply took it off and handed it to me and said " just cause your hawt *winks at me*" and i was like " yeah, i know baby*in a deep voice*"

okay so maybe i made that last part up. hehe
 
[quote name='Beana Blasta']hehe, and the funny thing about this is that the game had a sticky note on it with some dudes name on it, the lady that worked there simply took it off and handed it to me and said " just cause your hawt *winks at me*" and i was like " yeah, i know baby*in a deep voice*"

okay so maybe i made that last part up. hehe[/quote]
You could have gotten more than just the darn LE...
 
EB oversold a pre-order. Shocker. They are worthless as far as fulfilling pre-orders IMO. Hope you manage to squeeze one out of them OP.
 
[quote name='eau']You could have gotten more than just the darn LE...[/QUOTE]

Yeah but chances are it would have been preplayed.
 
[quote name='RedvsBlue']Yeah but chances are it would have been preplayed.[/QUOTE]


some guys gotta settle for the disc-only, GH copy :lol:
 
[quote name='RedvsBlue']Yeah but chances are it would have been preplayed.[/QUOTE]

WELL PLAYED. Well played.
 
[quote name='Beana Blasta']i didnt even reserve it and picked it up today at my local San Diego EB[/quote]

They had extra copies!?!?!?!? When did they get more in?
 
[quote name='Tooboe-Kaze']They had extra copies!?!?!?!? When did they get more in?[/QUOTE]

Hmm...interesting. I got screwed out of my Saga disc, and my LE copy by Gamestop. Of course the manager claimed that they were supposed to get some more on a later shipment and that I would be the first one that she called...which I thought was a complete garbage. Bah. I've pretty much given up on getting either. =(
 
[quote name='Tooboe-Kaze']Imma call again tomorrow. For those who didn't receive their LE, call the EB Games, or GameStop customer service (can be found on their websites), and ask them what's up with your limited edition order. They'll most likely transfer you to another person who will answer your questions. If any of you guys can, please post what they said. Hopefully they'll be sending more on the way.[/QUOTE]

Doesn't look too promising. CSR told me they have no idea when they are getting another shipment of the LE and to check back during the week. I remember in the other threads some people heard from the CSRs that 3/23 was a possible ship date but I tend to doubt that.

Anyhow, the system still shows my Saga DVD in stock and ready to ship while the MGS3: Sub LE is still backordered. Sigh.
 
[quote name='OGHowie']Doesn't look too promising. CSR told me they have no idea when they are getting another shipment of the LE and to check back during the week. I remember in the other threads some people heard from the CSRs that 3/23 was a possible ship date but I tend to doubt that.

Anyhow, the system still shows my Saga DVD in stock and ready to ship while the MGS3: Sub LE is still backordered. Sigh.[/quote]

I wonder if I really should wait.. or if I should just get it. Sigh... I want what I reserved though!!!
 
No point in waiting...your not gonna get either...3/23 rolled up...called CSR, said it has been officially discontinued. I guess a lot of people got screwed this time around by GS.com. I will never buy from them again.
 
[quote name='kilatofu']No point in waiting...your not gonna get either...3/23 rolled up...called CSR, said it has been officially discontinued. I guess a lot of people got screwed this time around by GS.com. I will never buy from them again.[/QUOTE]

Ridiculous. More BS from GS. Sigh.
 
[quote name='Etude']Discontinued? What the hell? I'm never gonna preorder from Gamestop.com ever again.[/QUOTE]

What's fucked up is that they shipped orders that were placed after alot of the people who ended up not getting theirs.
 
Ugh, how come GS dosen't even have it listed on their site. It would be nice if they did, or at least on the game/location tracker.

Did GC get all theirs in?
 
Geez. So much for "guaranteed a copy". Bastards. There has to be something we can do. WHY THE HELL DID I NOT GET MY COPY!!!
 
I'm gonna call again tomorrow to see what's up with this. I'm gonna ask why some people who ordered later than us still got their copies...
 
I'm going to call too (EB Games), but does any body know the distributers' phone number so we can ask them directly? Every time I ask for help from the CSR, they always tell me to ask the manager. So I'm wondering if I can just call the warehouse,or the people who shipped it, directly.

For those who want to email Konami about this current situation, here is the link - http://www.konami.com/gs/email.php

I'm sure if enough people complain, they'll consider printing more copies.
 
[quote name='Etude']I'm gonna call again tomorrow to see what's up with this. I'm gonna ask why some people who ordered later than us still got their copies...[/quote]

I just sent Konami the following letter. I'll post up the response when I get it. For those who did not reserve a copy, but still want to get a limited edition, I suggest that you email them with a complaint as well. This just shows how much people are demanding for more copies (I know I keep saying that). But if people can help out, it would be greatly appreciated.

"I am one of many customers who pre-ordered "Metal Gear 3: Subsistence Limited Edition" and did not receive a copy. This poses as a problem. Not only does this shake my trust in the game distributors, but Konami as well. I found that most of the stores whom experienced this problem was GameStop and EB Games.

Apparently, Konami only made a certain amount of the limited edition (hence the title "limited edition"). I find it very disturbing, however, that those who pre-ordered their copies of the limited edition (the same copies that customers were guaranteed to receive), did not get their copy.

This raises the question: is Konami going to make more limited edition copies to at least fill the reservations? There are many angry customers that did not receive their copy, so it makes me wonder if we are still guaranteed to receive one.

Now I understand that Konami made a certain amount of copies and shipped them to the distributors, and that it is the distributor's responsibility to determine how many each store gets. I do, however, find it very strange that the distributors claim they did not get enough copies. So who is to blame for this unfortunate turn of events? Was it because Konami's failure to make enough, or was it the distribution center's error in shipping the right amount of quantities? This is still yet to be determined

Similarly, I understand that Konami also made a cut-off date for reserving the Limited-edition; stating that only those who pre-ordered their copy at that point, are going to receive their copy of the limited-edition. However, I'm still irritated that although I reserved my copy well before the cut-off date, I was still denied a copy, due to insufficient quantities.

At any rate, there is no excuse for the pre-orders not to be filled. There are still many, like me, who are keeping their money towards their reservation of the limited edition, in hopes that they may receive their copy, even at the cost of arriving at a later date.

Please, email me with what can be done. I believe many customers were wronged and let down by all of this. I am quite certain that reprinting the limited editions will not only get more customers to buy it, but will satisfy those who were denied a copy, and are still eagerly waiting for their copy to arrive."
 
[quote name='Etude']I'm gonna call again tomorrow to see what's up with this. I'm gonna ask why some people who ordered later than us still got their copies...[/QUOTE]

There is no point in saying that, as I have many times said this to them as well. All there gonna do is give you the run around and BS there way out. They will go as far as giving you a free shipping code for your next purchase, just for your troubles. WOOPTIE DOO!
 
[quote name='Tooboe-Kaze']I just sent Konami the following letter. I'll post up the response when I get it. For those who did not reserve a copy, but still want to get a limited edition, I suggest that you email them with a complaint as well. This just shows how much people are demanding for more copies (I know I keep saying that). But if people can help out, it would be greatly appreciated.

"I am one of many customers who pre-ordered "Metal Gear 3: Subsistence Limited Edition" and did not receive a copy. This poses as a problem. Not only does this shake my trust in the game distributors, but Konami as well. I found that most of the stores whom experienced this problem was GameStop and EB Games.

Apparently, Konami only made a certain amount of the limited edition (hence the title "limited edition"). I find it very disturbing, however, that those who pre-ordered their copies of the limited edition (the same copies that customers were guaranteed to receive), did not get their copy.

This raises the question: is Konami going to make more limited edition copies to at least fill the reservations? There are many angry customers that did not receive their copy, so it makes me wonder if we are still guaranteed to receive one.

Now I understand that Konami made a certain amount of copies and shipped them to the distributors, and that it is the distributor's responsibility to determine how many each store gets. I do, however, find it very strange that the distributors claim they did not get enough copies. So who is to blame for this unfortunate turn of events? Was it because Konami's failure to make enough, or was it the distribution center's error in shipping the right amount of quantities? This is still yet to be determined

Similarly, I understand that Konami also made a cut-off date for reserving the Limited-edition; stating that only those who pre-ordered their copy at that point, are going to receive their copy of the limited-edition. However, I'm still irritated that although I reserved my copy well before the cut-off date, I was still denied a copy, due to insufficient quantities.

At any rate, there is no excuse for the pre-orders not to be filled. There are still many, like me, who are keeping their money towards their reservation of the limited edition, in hopes that they may receive their copy, even at the cost of arriving at a later date.

Please, email me with what can be done. I believe many customers were wronged and let down by all of this. I am quite certain that reprinting the limited editions will not only get more customers to buy it, but will satisfy those who were denied a copy, and are still eagerly waiting for their copy to arrive."[/quote]

You cant blame konami for your preorder not getting shipped to you they have nothing to do with it. Its EBgames and Gamestop who did not fulfill the preorder you made. EBGames and Gamestop sold too many copies than what they were going to get.
 
it's over, no more LE. I emailed them about the backordered. Here is their response:

email3zf.th.jpg

http://img373.imageshack.us/my.php?...373.imageshack.us/img373/4549/email3zf.th.jpg
 
You must log in or register to reply here.
bread's done
Back
Top