[quote name='tmacairjordan87']Just because it's free doesn't mean you don't have a right to complain about an inferior service. I understand it's sony's first online system, and compared to xbox live on the first xbox it's way better, but that doesn't mean anything when 360 is currently delivering a much superior service.
An example of them just being outright lazy
is that they still don't have party chat, or even cross game chat in 2011. A simple but useful feature that 360 had from day 1 and expanded in 2008, Sony has sat on their ass and ignored. It wouldn't be as bad if they had spent that time making psn a faster and better service, but they didn't.
It's not a huge surprise though. For most of the last 5 years I've been in awe at how poorly Sony is running their gaming division.[/QUOTE]
Maybe it's not that Sony is 'lazy' but that MS owns a patent on those functions and as such they don't wanna have to pay them another so many million like they ended up doing with the rumbling controller lawsuit. They waited far too long, MS settled in the meantime and ended up owning a stake in Immersion and when Sony finally did settle up with them they inadvertantly paid MS a portion of their settlement by proxy.
It's like in game custom soundtracks, MS owns a patent on that as well, so if Sony wanted it in any of their games then they have to leave it up to the individual developers to code into their games.
It's not the end of the world if you can't voice chat with your friends who are off playing another game.

I'd prefer if Sony worked on making the XMB load in faster both in general and while in a game, since I can't tell you how many times I get annihilated while waiting to write a friend a message and groaning at how slowly Sony's PS3 loads into the menus while in game. Instead of focusing on BR and HD they should've really focused on making sure their console has enough memory to run every process that it might be asked to run during a typical gaming session.