Return Receipts

[terribledeli]

I purchased a used game from EBgames.com and it wouldn't work. So I went to exchange it at my local EB and was told the game wasn't in stock. The manager offered me a refund (Originally without tax included). So after all the paper work was completed, I asked for a receipt to show that I've returned it.

He told me there was absolutely no way for me to get a return receipt. When I pointed out the obivous that since I had to give them my shipping order and game, if there was a problem with me getting my credit that I have no proof that the transaction ever took place.

He argued with me for 5 minutes (I asked him if there was no receipt, could he atleast take a sheet of paper, explain that I had returned the game, sign and date it so I would atleast have something to show the credit card company if there's a problem), and one of the new trainees came over and hit a button on the register and it printed out a copy of the reciept.

Is not giving a return receipt standard EB procedure?

 

[wubb]

I'm pretty sure you should always get a receipt showing the credit. At least I have every time I've ever returned something anywhere for a CC credit. (Including once at EB.)

 

[Damanthia]

When I've returned an EB.com order to an EB store, I've always gotten a receipt.

 

[shrike4242]

[quote name='Damanthia']When I've returned an EB.com order to an EB store, I've always gotten a receipt.[/QUOTE]
Ditto here.