Ok, so I've been a pretty solid supporter of RevolutionMoneyExchange, since it's a no-fees alternative to paypal. However, this just happened to me so I'm a little pissed off.
Luckily I withdrew most of the payments I got to my bank account, but I slacked a little bit and 6 days ago I was informed that they locked my account due to suspicious activity. Since 3 days before that, my friend came over and signed up for RME for the $25, that would be suspicious (coming from the same IP and all). So, I called and was told it would be fixed within 24 hours. After 4 days I was getting pissed - multiple calls, emails, no fix. Their customer service is pretty bad - they isolate the tech side from the customer service side, and there's no direct way to get to the techs aside from email, which they ignored anyway.
Today (6 days later), I called again, and was told that apparently I received payments from someone who created multiple accounts to abuse the $25 (I know who it is, and it's a CAGer - he bought some dvds from me, so unless he pays me in paypal, I'm out a bunch of money there. He also tried to buy more, and that's what killed my account, as he signed up a new account to pay me with...), and just because of that, they locked my account. Permanently. I lost access to any money in there, and I pretty much have no way to get another account. They can't cancel the transactions or anything, and there's no fix. Account go boom.
I only signed up for my one account, and I actually linked my bank account. How can they so casually kill my account when I'm showing as a real user here?
I'm currently calling to make sure they aren't going to cancel the bank transfers I've already made (if they go this far, that's just really insane), but I'm 100% sure I've lost all access to the funds already in there...
Edit: they are retracting all
ing bank transactions. ALL of them. I was actively using this as an alternative to Paypal and they just ed me over, good. The guy kept telling me 'talk to the guy that sent you the money'... except even if I talk to him they won't unlock my account. Good ing job.
Edit: here's the email if you want proof:
Luckily I withdrew most of the payments I got to my bank account, but I slacked a little bit and 6 days ago I was informed that they locked my account due to suspicious activity. Since 3 days before that, my friend came over and signed up for RME for the $25, that would be suspicious (coming from the same IP and all). So, I called and was told it would be fixed within 24 hours. After 4 days I was getting pissed - multiple calls, emails, no fix. Their customer service is pretty bad - they isolate the tech side from the customer service side, and there's no direct way to get to the techs aside from email, which they ignored anyway.
Today (6 days later), I called again, and was told that apparently I received payments from someone who created multiple accounts to abuse the $25 (I know who it is, and it's a CAGer - he bought some dvds from me, so unless he pays me in paypal, I'm out a bunch of money there. He also tried to buy more, and that's what killed my account, as he signed up a new account to pay me with...), and just because of that, they locked my account. Permanently. I lost access to any money in there, and I pretty much have no way to get another account. They can't cancel the transactions or anything, and there's no fix. Account go boom.
I only signed up for my one account, and I actually linked my bank account. How can they so casually kill my account when I'm showing as a real user here?
I'm currently calling to make sure they aren't going to cancel the bank transfers I've already made (if they go this far, that's just really insane), but I'm 100% sure I've lost all access to the funds already in there...
Edit: they are retracting all
ing bank transactions. ALL of them. I was actively using this as an alternative to Paypal and they just ed me over, good. The guy kept telling me 'talk to the guy that sent you the money'... except even if I talk to him they won't unlock my account. Good ing job.Edit: here's the email if you want proof:
Due to suspicious activity, your MoneyExchange account has been suspended. If you have any questions you may contact a Customer Service Representative at 1-800-794-9071, daily 7:00 a.m. through 9:00 p.m. Eastern Time.
Sincerely,
The Revolution Money Team
[email protected]
All contents and attachments of this e-mail are considered confidential and proprietary to Revolution Money Inc.
