Shaq-fu You, Polaroid!

Technique

Technique

CAGiversary!
Feedback
15 (100%)
Here's my little rant about calling Polaroid's customer service to ask a few questions about ordering a TV.

Today, I was interested in ordering a TV that I have been researching for the past few days and it happens to be a Polaroid TV. I know Polaroid refurbishes their own TVs and so I wanted to call to place an order because it's not on their website currently. They don't have their number on their website so I decided to look the customer service number up on Google. After a quick search, I found the numer and called it. After navigating through a series of menus I finally get a hold of someone,

*hard accent*"Polaroid customer service, how may I help you."
"Hi, I'm interested in ordering this TV (FLM-2632)."
"One moment please, let me transfer you."
"Ok, thank you."

I get reconnected to another phone number and navigate through that set of menus and after about 10 minutes I get a hold of someone who can actually speak english,

"This is John, how may I help you?"
"Hi, John. I'm calling about this TV (FLM-2632) and I was wondering how I would go about ordering one. I know you guys refurbish your TVs and send them out to select resellers, so I was also wondering about that."
"Yeah, actually let me transfer you to this other number. Here's the number just in case you get disconnected *gives me the number*."
"Ok, thanks a lot."

I get transferred to another phone number with an automated service that tells me if "I am calling about..." blah blah blah, I don't even care I just want to ask a few question.

"To continue in English, please press 1."
*Presses 1*
"For product information, availability, and ordering press 2."
*Presses 2*
"Please hold..."
*Music that makes me want to smash my head into a brick wall comes on while I wait*

I wait about 15-20 minutes and I finally get a dialing sound. Right as the person picks up they hang up the phone, awesome. I dial the number again and get on hold again. Finally, let's hope they don't hang up this time.

"Hello?"
"Hi, I'm calling about (blah blah blah, said what I was interested in)."
"Ok, may I ask what you phone numer and name is."
*Gives both of them*
"Ok, what was you question?"
*I tell her again*
"Ok, actually, this is the warrenty department."
"...... (Great...)"
"I don't know the answers to you questions."
"Can you please connect me to someone who does?"
"I don't know the numbers, I work customer service."
"You work at Polaroid in customer service and you don't know anyone who can help me?"
"Sir, your best thing to do is to watch TV and wait for an advertisement (WTF?) or go to a store near you and buy one."
"I don't want to do that though, I want to talk to someone that knows the answers to my questions please."
"*Sighs* Umm, sir, like, I don't know.."
"This is your job, and you don't know? Don't act like 'Oh my god, I have to actually work now, I'm to lazy to get a phone number' Come on act professional."
"Sir, don't get mad at me, give me some respect."
"I'm not getting mad at you, I just want to talk to someone who knows what they are talking about. What's you name?"
"I don't want you running around complaining about me."
"Just give me your name."
*She mumbles something*
"What was that?"
"Nati, N-a-t-i."
"What's your last name?"
"Sir, why do you need to know that, I'm the only one here."
"I just want to note it."
"Why? I'm the only one here."
"Ok, can you just answer my question?"
"I don't want you running around asking these questions. Why do you need to know these answers?"
"I am the customer here, you should be helping ME, I guess I'll have to hang up now because you are no help at all."
"Ok bye."
*Click*

I decided to call the first number I found to complain about "Nati". Guess what? They're closed now! Guess I'll just have to wait until tomorrow...

Ok, seriously. WHAT THE fuck? Why can't I ask a few SIMPLE questions and get them answered? WORST CUSTOMER SERVICE EVER! If you guys want, I can give you the number for you to have a little fun with. Nati needs to be put in her place and it seems like the Warrenty place is still open...
.....
/end rant
 
I talked to the manager who was really nice and told me the whole history and explained to me everything. The Polaroid customer service is different from the Polaroid company, they hire their customer service and sometimes they put new people out on the floor who shouldn't be there. He told me he would take care of it right away and get her off the floor.
 
[quote name='Graystone']IMO problem #1 buying a tv from Polaroid.

nuff said[/QUOTE]

Yeah, I know you wouldn't even think it, but this TV is actually really good for it's price. It has everything and it's perfect for my room, Built in Tuner, HDMI, etc. The color and contrast is amazing too I've heard.
 
[quote name='LiquidNight']who else didnt even know that polaroid even made TVs?[/QUOTE]


I didn't.


and who the fuck calls a customer service line to order a TV?
 
[quote name='niceguyshawne']I didn't.


and who the fuck calls a customer service line to order a TV?[/QUOTE]


He was trying to get a cheap refurbished one that no major retailers carry.
 
[quote name='LiquidNight']who else didnt even know that polaroid even made TVs?[/quote]
+1. And this sort of bullshit is pretty much an indicator of customer service for 80% of the industry. Try calling Linksys; their customer service center is literally in the Philippines.
 
[quote name='niceguyshawne']and who the fuck calls a customer service line to order a TV?[/quote]

Retards, since sales and customer service has nothing to do with each other.

Everyone likes to think that everything is interconnected, but come on people!, This isnt the 60's... With demand, companies need to grow... they're not all sitting in the same room and can yell across the room at each other. Customer Service was probably in India.
 
[quote name='Mookyjooky']Retards, since sales and customer service has nothing to do with each other.

Everyone likes to think that everything is interconnected, but come on people!, This isnt the 60's... With demand, companies need to grow... they're not all sitting in the same room and can yell across the room at each other. Customer Service was probably in India.[/quote]

He said why in the fourth line of the rant. No phone number to call on the website.
 
[quote name='Mookyjooky']Retards, since sales and customer service has nothing to do with each other.

Everyone likes to think that everything is interconnected, but come on people!, This isnt the 60's... With demand, companies need to grow... they're not all sitting in the same room and can yell across the room at each other. Customer Service was probably in India.[/QUOTE]

Actually the are, or at least they are all in one building in Vancouver BC.

If you read the OP you would know that I was supposedly connected to a sales person.
 
[quote name='Graystone']IMO problem #1 buying a tv from Polaroid.

nuff said[/quote]

It must be hard to wave your tv around waiting for the picture to develop.
 
[quote name='Mr.Answer']It must be hard to wave your tv around waiting for the picture to develop.[/QUOTE]

:rofl:

My boyfriend has a Polaroid TV. It works fine for his needs. Of course, no one is expecting any more from it, but the price was right.
 
Most people aren't going to give out their last name for security reasons and most companies doen't expect them to. Whenever I worked in a job were there was alot of possibility for angry customers, I kept my last name to myself since it's a unique name. I don't want some dumb ass trying anything outside of work.
 
[quote name='SithFran']Most people aren't going to give out their last name for security reasons and most companies doen't expect them to. Whenever I worked in a job were there was alot of possibility for angry customers, I kept my last name to myself since it's a unique name. I don't want some dumb ass trying anything outside of work.[/QUOTE]

I understand that, but what if you want to report the employee? What are you supposed to do?
"Oh yeah, Joe over in Customer Service was the one."
"Which Joe? We have about 12 Joes working here."
"..."

By the way, your Blingo signiture is not working.
 
[quote name='Z-Saber']Nati's popularity as a name != Joe's popularity as a name[/QUOTE]

Yeah, in this case Nati seems like it's enough, but in other cases I can see it needed.
 
[quote name='TurboChickenMan']What size is it, and is it CRT, LCD, Projection, DLP, or plasma?[/QUOTE]

It's the FLM-2632, 26in LCD TV.
 
You must log in or register to reply here.
bread's done
Back
Top