Toys R Us and their extended warranties on games, they have got to be joking

YoshiFan1

YoshiFan1

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I was at Toys R Us tonight buying a few Dreamcast games on clearance for $4 and $5. When I'm at the cash register, the cashier firsts tries to get me to pre-order some Disney movie. I say no thanks.

Then he asks if I am interested in Toys R Us' Warranty on games. It's "only" $2.99 a game. I tell him I'm not interested and he asks if I'm sure. I said that the games are so cheap anyway, it doesn't seem worth it. Yeah, like I'm really going to spend $3 on a warranty for a $4 game :roll:

I wonder what would have happened if I tried to buy Seventh Cross Evolution for $2, would he have tried to sell me a warranty on that game as well? :lol:

I'm not too happy about Toys R Us doing this now because we all know how annoying it is at Best Buy how they try to push those warranties on you and I really don't feel like being pressured into it (and then saying no of course) every time I buy a game at Toys R Us now.
 
And, like Best Buy's warranties, it'll probably have so many conditions and exclusions it'll be even less useful than the manufacturer's warranty...
 
You think it's a pain in the ass always being pushed to buy those Best Buy warranties? Try having to sell them the whole day...
 
[quote name='drfrielgood']You think it's a pain in the ass always being pushed to buy those Best Buy warranties? Try having to sell them the whole day...[/quote]

So, let me ask you a question...what's the most effective form of "no" to tell the employee when they're persistent beyond, "No, thank you?"

I hate causing a scene, but it seems like they almost want you to, these days.
 
Whenever, a customer tells me no I just stop, but that's because I hate trying to push people. "No thanks. You explained it well, but I'm just not interested" or something to that effect usually works pretty well, because it'll shut up the supervisor who is usually peering over the cashier's shoulder. The only employees that will really give you crap about the warranties are the supervisors (because their bonuses depend on how many we sell) and the absolute kiss asses. Cashiers get no monetary incentive whatsoever to sell that crap, which makes me wonder why anyone feels that motivated to piss off customers over them.
 
just out of curiosity, what would happen if you bought the last of the dreamcast clearance games, bought the warrantee and smashed it 2 months later after all the dreamcast games are gone (with the possible exception of Sega Bass Fishing). are they obligated to get you a new copy, or do you simply get your money back?
 
It doesnt really bother me to tell someone no. If they want to get pissy with me, I am more than happy to give it back. So the warranties thing doesnt really bother me. Most workers just let it go anyways, and the asses that persist, I love infuriating them even more anyways.
 
Just as a warning, most of the time when you try to complain to a manager about an employee harassing you about a service plan, the manager will side with the employee. Just stand your ground and if the cashier is being rude, be rude right back. However, if the cashier is simply giving you their scripted speech about the warranty, let them give the speech and then politely refuse. Understand that's their job.
 
Just so you guys understand:

Employees likely get something like a dollar per service plan sold (it may be less). They make like 6-7 bucks an hour, so an extra dollar is a huge deal. That's why employees push things like "would you like to open (insert stores name) credit card", "would you like an extended warranty", etc.


The reason employees even ask is because there are some people that would be interested in such a thing, and they'll get money for it.

It doesn't bother me, I just say no thanks and that's over; I guess you have to realize that when your making 6 bucks an hour the incentive to sell these plans/extras is to help pay the bills.
 
I doesn't bother me that they ask. I just say "no," usually they stop, if not I repeat "no," followed by "I'm really not interested, thanks." Never be rude, they deal with ruder people than they themselves can be all day.
 
We, meaning cashiers at Best Buy, don't get any type of commission whatsoever. No dollar per plan, not even a fraction of that. Nothing.
 
[quote name='SS4Brolly']I've never really been pushed to get a warrenty. Guess Im lucky.[/quote]
And I thought I was the only one...

On the few occasions I've been asked, I just say "no" and they drop the issue. Maybe you guys are just running into really pushy salespeople / cashiers...

And remember, kiddies:
just_say_no_john.gif
 
Back to the whole TRU warranties on games thing. The stupid thing about is its not like games have some tendency to just break down. They're all on DVD/CD media now, anyway, which will be fine into eternity (yes, exaggeration, I know) as long as you don't scratch them up. Even old NES games rarely wore out - I don't think any of mine ever did (and, of course, you can fix it by blowing in the cartridge, right? :wink: ).
 
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