The company cancelled my account, said it was due to lack of funds (no way in hell) or credit card expired (also didn't happen). This happen to me about six months ago and the manager in the store just deleted any late fees that had accumulated and renewed the membership. Now what makes this time different than the last, some computer systems a**hole encrypted something into the new $34.99 Access Pass price tag. From what the customer reps told me is that if your current $19.99 pass lapses, no matter who is at fault, there is no way to get that price again. Another F'ed up thing is this guy that set these perameters no longer works for the company. I guess the executives at Hollywood skipped Business 101 in college. Basically this guy infects the system per say and the company lets him go leaving no apprentice with the knowledge of how to change the glitch. So basically I recieved the two $100 cards because no one at any level had the capability of fixing the glitch, so this was to compisate for the new price that I'm forced to pay. I no longer have the pass, nor will I ever again and for all who are paying $19.99 don't let your payment lapse.
happy gaming