Wherehouse.com screwed me

Retail for Outlaw Golf 2 was only $19.99

Its odd that they would give more than the game cost new for a used copy.
You should have known it was to good to be true. The $9 that you got for it in the email sounds like the right trade in value to me.
 
[quote name='thesilentshadow30']Retail for Outlaw Golf 2 was only $19.99

Its odd that they would give more than the game cost new for a used copy.
You should have known it was to good to be true. The $9 that you got for it in the email sounds like the right trade in value to me.[/QUOTE]

They gave $27 for Transworld Surf (Gamecube) when it sold for $10 on Amazon. They also gave $10 for another Xbox game (Maximum Chase?) when you could buy it for $5.

Just depends on the game.

To OP: Man - that really sucks. Hope things work out since, if you have a confirmation, that should be like a binding contract and such actions could be considered fraud.
 
That company is shady as fuck... I don't do bidness with stores that have cat piss stained carpeting and employees who look like eternally-enrolled-in-community-college Skid Row rejects.

Every time I've gone in there, the CDs (new and used) are priced insanely high... and all of the jewel cases (again, new and used) are fucking cracked and damaged.

Sadly, I'm sure they can get away with dicking you over like that.
 
[quote name='Ecofreak']They gave $27 for Transworld Surf (Gamecube) when it sold for $10 on Amazon. They also gave $10 for another Xbox game (Maximum Chase?) when you could buy it for $5.

Just depends on the game.

To OP: Man - that really sucks. Hope things work out since, if you have a confirmation, that should be like a binding contract and such actions could be considered fraud.[/QUOTE]

True, but in this case I don't think Outlaw Golf ever sold for more than $20. That was the price when it first released. Still crappy that they would quote a higher price, but most likely it was a mistake.

They *should* still honor it, imo, but it could go either way.
 
[quote name='Ecofreak'] Hope things work out since, if you have a confirmation, that should be like a binding contract and such actions could be considered fraud.[/QUOTE]

http://www.wherehouse.com/games/sell-product-detail.jsp?id=2474221

and

http://www.wherehouse.com/games/sell-product-detail.jsp?id=2288745

[quote name='wherehouse.com']Price quote for item represented by UPC(s) above.[/quote]

Two different UPCs. I assume the $24 issue is a mistake, not really a different item.. but the OP sent a game with the first UPC code, therefore they gave him the correct amount of $9.75. There is no fraud involved.
 
Save all of your email's and complain until your reach the highest person in the organization. At some point someone will cave.

Thanks for the heads up. I just did a screen capture of their latest quote that I just mailed in. Gonna save it to disk and print out an extra copy of the quote just to be safe in case they pull a fast one.
 
Your UPC on the back of the game probably matches the number of the $9 one, not the $24 one. Did you check beforehand? They're two different numbers. Considering the copy for sale at the site is the one they're giving $9 for, and the other UPC doesn't have any copies for sale, it probably doesn't actually exist.

Wherehouse is owned by TWEC (of FYE, Strawberries, Coconuts, etc). They're not exactly a fly by night operation here.
 
[quote name='rallen']When I sent in that game, they cancelled the $24.00 credit and gave me a credit of 9.75 instead. (They have another SKU at 9.75).[/QUOTE]

If the UPC number you had, did not match the one listed on the website page, then the error was YOURS, not theirs.

troy
 
I usually trade my things in at FYE, but check prices at wherehouse.com to verify beforehand.
Until yesterday, theyve been right. Check Timesplitters out, the PS2 original. Wherehouse.com says they pay $26. Obviously, thats some kind of fluke, but for those that might own it.....check the UPC on it, it definitely matches mine.
I tried taking it to the B&M FYE, and it only came up at $4 though. I was debating sending it in to Wherehouse.com, but after reading this, it might not be worth it.
 
I sent in some games I picked up at garage sales last summer and had no problems with them. I ended up with $115 in credit which was almost enough for 2 games and shipping and handling.
 
If you know for a fact the UPC of the game you sent matches the one they are paying $24 for and not the $9 one, then you have a case. If you didn't really check that, then you have to figure it probably didn't.

But I agree it's pretty crappy of them to have two entries for the exact same game on their site, especially if the UPC for the $24 one doesn't actually exist. I'd say you could still make a case for raising a stink about that. They wouldn't be obligated to do anything for you, but companies will sometimes make the effort to keep a customer happy.
 
[quote name='rallen']When I sent in that game, they canceled the $24.00 credit and gave me a credit of 9.75 instead. (They have another SKU at 9.75).[/QUOTE]

If the UPC number you had, did not match the one listed on the website page, then the error was *yours*, not theirs.

troy
 
Well, slightly off-topic, I traded in several games at Wherehouse.com a while back, and they sent a bunch (I don't recall how many they took, and how many of them they returned) of them back (at my expense), basically because they changed their mind. It wasn't an issue of the condition of the games, as many of them were sealed. I got some decent cash out of it, but it was still annoying that they accepted my "order", but then decided to switch things around after I fulfilled my end of the deal. Anything that they chose not to accept should have been decided during the order review that took place prior to them sending me an order confirmation.
 
Well, about UPC's; if you go to the website, then go to sell and enter "Outlaw Golf 2 XBOX" the first listing is the $24.00. Click on sell and there is no mention of UPC's.

Wherehouse sent me the following e-mail:

"With regards to the sell portion of your order, our records are showing
that the version of Outlaw Golf you sent us was different from the
version promised in your order. We therefore credited you for the
version that was sent to us. Please remember that many items these days
have different versions with different UPC codes."

So what did I "promise"? Nothing if you go the route I just listed.

Stay away from this organization. No telephone numbers (except India outsouced), slow CS, and deceitful practices.

Update: Call the VP if you're been screwed:

John J. Sullivan
Executive Vice President, Treasurer & Chief Financial Officer
E-mail: [email protected]
Ph: 518-452-1242
 
[quote name='Cornfedwb']http://www.wherehouse.com/games/sell-product-detail.jsp?id=2474221

and

http://www.wherehouse.com/games/sell-product-detail.jsp?id=2288745



Two different UPCs. I assume the $24 issue is a mistake, not really a different item.. but the OP sent a game with the first UPC code, therefore they gave him the correct amount of $9.75. There is no fraud involved.[/QUOTE]

You can sell a game without entering or even seeing a UPC number. How am I supposed to know the difference? Even their e-mail confirmation didn't mention a UPC number.
 
I just packed up 9 games to send in, I hope I don't run into any problems. It sucks you only got $9.75 for the game. It seems to fit in with the website's organization. They give you the option to trade in some games that were cancelled!
 
let me get this straight , you bought the game for 19.99 and thought u can trade it in for $24 but when it turns out that wherehouse.com caught the mistake and offered you $9.75, it infuriates you. hmmm i thought wherehouse.com was a retail site. not a charity site for asshats.
 
[quote name='Elriciii']let me get this straight , you bought the game for 19.99 and thought u can trade it in for $24 but when it turns out that wherehouse.com caught the mistake and offered you $9.75, it infuriates you. hmmm i thought wherehouse.com was a retail site. not a charity site for asshats.[/QUOTE]


The OP made an agreement to sell a product for a certain price. In this case, it seems that the product he thought he was selling may have been different from the one that wherehouse agreed to buy. Regardless of that, the price that the OP paid for the game is not in any way relevant.
 
[quote name='rallen']You can sell a game without entering or even seeing a UPC number. How am I supposed to know the difference? Even their e-mail confirmation didn't mention a UPC number.[/QUOTE]
Its worth noting that there is no "sell" link in the search page for the $24 Outlaw Golf 2.

upc.jpg

You are the one that made the mistake here. Every game has a UPC code on the back.
 
[quote name='Elriciii']let me get this straight , you bought the game for 19.99 and thought u can trade it in for $24 but when it turns out that wherehouse.com caught the mistake and offered you $9.75, it infuriates you. hmmm i thought wherehouse.com was a retail site. not a charity site for asshats.[/QUOTE]

So by your defination a majority of homeowners and Wall Street Brokers are asshats, right? Buy low, sell high is what they do. Oh, wait, most stores try to do the same...

So then we are ALL asshats. Unless you're a numbnuts who feels good about buying a $50 game then selling it to Gamestop for $5 bucks. Then you're cool, right? This is cheapassgamer, not takeitintheassataretialstore.com
 
[quote name='dafoomie']Its worth noting that there is no "sell" link in the search page for the $24 Outlaw Golf 2.

upc.jpg

You are the one that made the mistake here. Every game has a UPC code on the back.[/QUOTE]


Follow these directions:

Go to wherehouse.com
click on sell on the top right corner.
Enter "Outlaw golf 2"
24.jpg

this screen comes up. Now click the black "Sell" box.

Sold at $24.00. I did not make a mistake.

"Its worth noting that there is no "sell" link in the search page for the $24 Outlaw Golf 2."

Wrong! Click on the black sell box.

Here's the next screen:

next.jpg


No UPC code! I am not trying to take advantage of the system; I sold 4 other games in this same manner. This is not a glitch, but something I feel I got screwed on. They gave me an offer of $24 for a game, I accepted. Now they have changed their offer.
 
[quote name='zionoverfire']That sucks, they really should have contacted you before they did this.[/QUOTE]

Perhaps, but they have a policy where they don't have to send back games they reject...So it's either $9 or nothing.

One option leaves you less angry than the other.
 
I don't know how true that policy of them not sending back rejected games is. I think other people on this site had games rejected and they all got the games back. I think that is put there to scare people into not sending in scratched games.
 
Anyways I had a little problem with them too in which they wouldn't accept two of my games. They claimed that it was scratched when they received it, but i know for a fact i checked them and they were perfectly fine. But the thing is they've agreed to send it back, so it's not too bad but i only got about $110 out of my original $150 which is not too bad.
 
they shouldnt have two listing for the same game like that. I think they should honor it, but they really dont have to since there is one that says 9.75$. Too bad
 
[quote name='dafoomie']Its worth noting that there is no "sell" link in the search page for the $24 Outlaw Golf 2.

upc.jpg

You are the one that made the mistake here. Every game has a UPC code on the back.[/QUOTE]


Oh, NVM OP. You should have done a little research first. It looks like you were the one with the mistake. Good find dafoomie!
 
As mentioned earlier Dafoomie is wrong:

"Its worth noting that there is no "sell" link in the search page for the $24 Outlaw Golf 2."

There is a sell link, He did not notice small black box that sells "Sell" on the search page, sells the item to Wherehouse.com without mention of any UPC code. In my click through of 7 games, I never saw the page that he posted.

Go ahead try it.
 
[quote name='rallen']As mentioned earlier Dafoomie is wrong:

"Its worth noting that there is no "sell" link in the search page for the $24 Outlaw Golf 2."

There is a sell link, He did not notice small black box that sells "Sell" on the search page, sells the item to Wherehouse.com without mention of any UPC code. In my click through of 7 games, I never saw the page that he posted.

Go ahead try it.[/QUOTE]
You can't just say there was no UPC, you didn't see it because you didn't look at it. You intentionally added that to your cart that way because there is no "sell to wherehouse" link under the game in the search page, and there is no sell link at all on the product page.

The UPC is listed in the product page, and a disclaimer saying that they will only accept the game with that UPC for that trade in price. Its not their fault that you simply did not look at it. Its right there.

You screwed yourself by not looking at the product page and double checking that you had the correct product.


I don't want to be mean here, but all you had to do was to look at the product page. Maybe you didn't do it on purpose, but its right there in the description.
 
[quote name='Zon27']dafoomie, what happened the George Foreman grill ps3?[/QUOTE]
I'm looking for a picture of a PS3 photoshopped to look like a printer to put next to it, before I start using it again. Doesn't really need to be altered much, it does look like a printer.
 
[quote name='dafoomie']You can't just say there was no UPC, you didn't see it because you didn't look at it. You intentionally added that to your cart that way because there is no "sell to wherehouse" link under the game in the search page, and there is no sell link at all on the product page.[/QUOTE]

You are wrong. Go to the search page; the one that says Search results. Now click on the black sell box. Like this:

crop.jpg


[quote name='dafoomie']The UPC is listed in the product page, and a disclaimer saying that they will only accept the game with that UPC for that trade in price. Its not their fault that you simply did not look at it. Its right there.[/QUOTE]

You can sell the game without clicking through. Sure, I didn't check, but the way it's set-up, it's very deceptive.

[quote name='dafoomie']You screwed yourself by not looking at the product page and double checking that you had the correct product.

I don't want to be mean here, but all you had to do was to look at the product page. Maybe you didn't do it on purpose, but its right there in the description.[/QUOTE]

From the Wherehouse help section under Selling:

" 1) Use the Search box located at the top of each page to find your exact trade-in item. We'll provide you with an trade-in value for the items you choose to sell.


2) Click "Sell" if you'd like to trade-in that item for our listed Sell value.

3) The trade-in item will appear in your shopping cart as a credit. You can continue to search for more trade-in items or proceed through the checkout process to complete your Sell transaction."

I see nothing about double-checking UPC codes, nor the disclaimer you speak of.
 
[quote name='rallen']Sold at $24.00. I did not make a mistake.[/QUOTE]Yes you did. You saw there were TWO xbox games listed, but did not check to see WHY they were different (UPC codes diffferent), and verify you had clicked the right game. So YES you made a mistake, of not double-checking, that you had clicked on the correct 1 of 2 games.




But like the customer I had to deal with last Christmas, you refuse to admit you made a mistake. That customer insisted I should give him $79 Stafford shoes for $19. I pointed to the sale sign which clearly stated "towncrafts", but he refused to read it.

Likewise, you decided not to read the description for BOTH games, and verify your game matched the description. So you screwed yourself, by clicking on the wrong game. And now you refuse to admit it was YOUR error, because you were too lazy to read.




That man who insisted I give him *staffords* for the $19 towncraft price, left unhappy, rather than admit "Oh I made a mistake." And now you're in the same boat - you made a mistake of being too lazy to read the description, but you don't have the Balls to admit YOU made the mistake.

You'd rather sit here, like that man with the shoes, throw a mini-temper tantrum, and blame everyone else, except yourself - which is where the blame properly lies.

Grow up.

Acccept responsibility, when you make a mistake.

troy
 
There were two games with the same title on the same system. You didn't honestly think to check which one you had? You probably just picked the one with the higher value and didn't check anything else.

You're nitpicking. The UPC is right there on the main product page. You just click on the name of the product.

Do I really have to show you again?

upc.jpg

PRICE QUOTE FOR ITEM REPRESENTED BY UPC(S) ABOVE
 
[quote name='rallen']Sold at $24.00. I did not make a mistake.[/QUOTE]Yes you did. You saw there were TWO xbox games listed, but did not check to see WHY they were different (UPC codes diffferent), and verify you had clicked the right game. So YES you made a mistake, of not double-checking, that you had clicked on the correct 1 of 2 games.

But like the customer I had to deal with last Christmas, you refuse to admit you made a mistake. That customer insisted I should give him $79 Stafford shoes for $19. I pointed to the sale sign which clearly stated "towncrafts", but he refused to read it.

Likewise, you decided not to read the description for BOTH games, and verify your game matched the description. So you screwed yourself, by clicking on the wrong game. And now you refuse to admit it was YOUR error, because you were too lazy to read.




That man who insisted I give him *staffords* for the $19 towncraft price, left unhappy, rather than admit "Oh I made a mistake." And now you're in the same boat - you made a mistake of being too lazy to read the description, but you don't have the Balls to admit YOU made the mistake.

You'd rather sit here, like that man with the shoes, throw a mini-temper tantrum, and blame everyone else, except yourself - which is where the blame properly lies.

Grow up.

Acccept responsibility, when you make a mistake.

troy
 
Technically, there's not two versions of Outlaw Golf 2.. I think one's just an old link from when Outlaw Golf 2 was priced at $49.99.. before it was announced at $19.99.. the UPC for the $24 one goes nowhere while the $9 is the normal OG2.. so technically, you shafted yourself.. "if something seems too good to be true, it probably is".. remember that.
 
[quote name='rallen']Sold at $24.00. I did not make a mistake.[/QUOTE]Yes you did. You saw there were TWO xbox games listed, but did not check to see WHY they were different (UPC codes diffferent), and verify you had clicked the right game. So YES you made a mistake, of not double-checking, that you had clicked on the correct 1 of 2 games.

But like the customer I had to deal with last Christmas, you refuse to admit you made a mistake. That customer insisted I should give him $79 Stafford shoes for $19. I pointed to the sale sign which clearly stated "towncrafts", but he refused to read it.

Likewise, you decided not to read the description for BOTH games, and verify your game matched the description. So you screwed yourself, by clicking on the wrong game. And now you refuse to admit it was YOUR error, because you were too lazy to read.




That man who insisted I give him *staffords* for the $19 towncraft price, yelled at me, and then left unhappy, rather than admit "Oh I made a mistake." And now you're in the same boat - you made a mistake of being too lazy to read the description, but you don't have the Balls to admit YOU made the mistake. You'd rather sit here, like that man with the shoes, throw a mini-temper tantrum, and blame everyone else, except yourself - which is where the blame properly lies.

Grow up.

Acccept responsibility, when you make a mistake.

troy
 
Sell Your Video Games >
Outlaw Golf 2



Sell your copy to Wherehouse.com
$24.00


Buy it from Wherehouse.com
Check out our prices!





Platform: Xbox
Released: October 19, 2004
UPC: 07671452974
Price quote for item represented by UPC(s) above.

Quality
Counts:
All video and computer games sold to Wherehouse.com must be in good condition. Promotional video games and CDRs (recordable CDs) will not be accepted. Video games cannot be scratched (even if they play), cracked, chipped or skipping. Instruction booklet must be included. We reserve the right to make these determinations. For more information on selling to, please visit our help section.

--------------------------------------------------------------



Sell Your Video Games >
Outlaw Golf 2



Sell your copy to Wherehouse.com
$9.75


Buy it from Wherehouse.com
Check out our prices!





Platform: Xbox
Released: October 19, 2004
UPC: 71042529447
Price quote for item represented by UPC(s) above.

Quality
Counts:
All video and computer games sold to Wherehouse.com must be in good condition. Promotional video games and CDRs (recordable CDs) will not be accepted. Video games cannot be scratched (even if they play), cracked, chipped or skipping. Instruction booklet must be included. We reserve the right to make these determinations. For more information on selling to, please visit our help section.



-----------------------------------------

I had this happen to me as well and it was my fault. I had this happen with Malice for the X box. 2 different UPCs as well with that, one for 27.00 and one for 10.00 or so at the time. There really are 2 UPCs for this game from them. Just cause you clicked the 24.00 one doesnt mean you sent them that same UPC'd game. it's a lesson to all to be more careful.
 
[quote name='rallen']Sold at $24.00. I did not make a mistake.[/QUOTE]Yes you did. You saw there were TWO xbox games listed, but did not check to see WHY they were different (UPC codes diffferent), and verify you had clicked the right game. So YES you made a mistake, of not double-checking, that you had clicked on the correct 1 of 2 games.

But like the customer I had to deal with last Christmas, you refuse to admit you made a mistake. That customer insisted I should give him $79 Stafford shoes for $19. I pointed to the sale sign which clearly stated "towncrafts", but he refused to read it.

Likewise, you decided not to read the description for BOTH games, and verify your game matched the description. So you screwed yourself, by clicking on the wrong game. And now you refuse to admit it was YOUR error, because you were too lazy to read.




That man who insisted I give him *staffords* for the $19 towncraft price, yelled at me, and then left unhappy, rather than admit "Oh I made a mistake." And now you're in the same boat - you made a mistake of being too lazy to read the description, but you don't have the Balls to admit YOU made the mistake. You'd rather sit here, like that man with the shoes, throw a mini-temper tantrum, and blame everyone else, except yourself - which is where the blame properly lies.

Grow up.

Acccept responsibility, when you make a mistake.

troy
 
[quote name='rallen']
From the Wherehouse help section under Selling:

" 1) Use the Search box located at the top of each page to find your exact trade-in item. We'll provide you with an trade-in value for the items you choose to sell.


2) Click "Sell" if you'd like to trade-in that item for our listed Sell value.

3) The trade-in item will appear in your shopping cart as a credit. You can continue to search for more trade-in items or proceed through the checkout process to complete your Sell transaction."

I see nothing about double-checking UPC codes, nor the disclaimer you speak of.[/QUOTE]

I think you have a pretty good point. They should have a new step mentioning what they said to you after your e-mail.

"Please remember that many items these days have different versions with different UPC codes. Double check that the game you are sending to us has the same UPC code shown on the product's description page."

I skimmed the entire section (there's a big FAQ section under the steps) and it doesn't mention that little blurb they e-mailed back to you anywhere either.

Contact them quoting their steps (add all 6), mention you followed them just as they instructed and therefore did not check your UPC against the product's UPC. If they had instructed you to do so in their help section this whole problem would have been avoided. I'd ask them to add this information to their help section and to please credit the difference to your account.
 
[quote name='wubb']I think you have a pretty good point. They should have a new step mentioning what they said to you after your e-mail.

"Please remember that many items these days have different versions with different UPC codes. Double check that the game you are sending to us has the same UPC code shown on the product's description page."

I skimmed the entire section (there's a big FAQ section under the steps) and it doesn't mention that little blurb they e-mailed back to you anywhere either.

Contact them quoting their steps (add all 6), mention you followed them just as they instructed and therefore did not check your UPC against the product's UPC. If they had instructed you to do so in their help section this whole problem would have been avoided. I'd ask them to add this information to their help section and to please credit the difference to your account.[/QUOTE]
Are you serious? It mentions the UPC thing on each and every product page for trade-ins. If thats not a prominent and obvious place, I don't know what is.

You shouldn't have to base your entire business around people who lack common sense.
 
[quote name='dafoomie']Are you serious? It mentions the UPC thing on each and every product page for trade-ins. If thats not a prominent and obvious place, I don't know what is.

You shouldn't have to base your entire business around people who lack common sense.[/QUOTE]

Yep, I'm serious. If you follow rallen's steps you never see the UPC and their own directions do not mention checking that even though their CS knows this could be a problem. They should fix their instructions or add the UPC to the checkout summary.

Now I'd agree rallen should have checked the item's page to make sure it matched, and probably wouldn't have checked that page even if the directions mentioned you should. But the fact is they don't. The first OG 2 listed is the $24 one. Are you obligated to look through the entire list to make sure they don't have two of the same item listed? You would probably see the 2nd one, sure, but you might not. It is not directly under it.

There's nothing wrong with standing up for yourself with a retailer. Too many consumers just roll over and take it. This specific case is especially poor since several CAGers seem to think this particular UPC doesn't even exist. That's just crap.

They still don't have to do anything for you, but that's no reason to not insist they do. Personally I'd probably write up a letter (on actual paper) detailing the reasons I feel the complaint is justified. Request they update their help page. And ask them to credit me the difference. Then I'd let them know I will not be shopping/trading into them again (other than to use up my credit) and will be instructing my friends to avoid dealing with them. If that doesn't get some action probably nothing will. (And I wouldn't count on that getting some action.)
 
[quote name='wubb']Yep, I'm serious. If you follow rallen's steps you never see the UPC and their own directions do not mention checking that even though their CS knows this could be a problem. They should fix their instructions or add the UPC to the checkout summary.
[/QUOTE]

Thanks, Wubb. At least ONE person will admit you can sell the games without seeing the UPC code. The site should force you to enter the UPC code to avoid these problems.

Electrictoy: Your analogy is flawed. The method I sold the games, following Wherehouse.com's directions, I was unable to differenciate between the two games. In your case, the style of shoes (or name) were visably different. I did admit I was wrong in not checking all the UPC's of the games I sold, but so is Wherehouse.com for not asking or even requiring people to do so.
 
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