2 weeks not sure, they normally do it if its within a few days and say its a one time curtesy. You could try talking to customer service. Did you open the set? if not you could just return and rebuy if they dont adjust
Yikes... I was hoping their stock would re-build in this time but that's not happening. And the prices on their games are horrible. I wonder if they dropped game TiVs or something, so people aren't trading anything in.
I use the reasoning: My blu ray are not open, so I can return them and then rebuy. Then the CSA realize it is more trouble for both me and amazon and just issue the $1`0 refund