My problems with FYE far outweigh even the biggest problems I've ever had at Gamestop.
FYE's employees are some of the ruder, more inept retail employees I've ever met. They'll say anything to a customer. I was actually called poor once by a register rat because I didn't want a DVD that rang up for like $20 more and only wanted it because of the sale.
If they don't know about a promotion, it doesn't exist. I see what looks like a set of encyclopedias in the form of clipboards filled with various information and not once have I ever seen anyone actually READ what's on them. If an employee happens to know about a promotion but not the details, they're made up on the fly.
I've been lied to about inventory just so that they wouldn't have to honor a deal which is ILLEGAL.
Their sister website, wherehouse.com provides the in-store merchandise at cheaper prices but without any way of using their discount card. Their discount card is essentially paying $25 to get rid of their ridiculous in-store markups.
Then there's the trade-ins. There's all this talk about how Gamestop will take in a product in any condition. I see that as a boon as a trader and as a buyer. When you limit trade-in quality like FYE does, you not only can't use them as a trade-in source unless your games are practically sealed, but you also have a very limited supply. If a person trades in Marvel vs. Capcom 2 and it's in less than good condition, it's obvious why. They're not that bright in terms of gaming either way. That's the benefit of shopping Gamestop over FYE. Sure it's better to have a game in great condition, but I'd rather have the game be available and usually cheaper than hoping to stumble on a mint copy of a game for possibly more money. To me, that's the antithesis of being cheap.
They're just a terrible company. If that means I have one less place to shop, so be it. They don't even show up on gaming franchises' radars so it's not like having them around benefits the gamer in the spirit of competition. If they shut down, it would be one less place for a customer to get hosed and mistreated. Go to Circuit City if you need that sort of fix.
I only go into their stores to find occassional good deals on old games and to flip credit (even still, their trade in values aren't nearly as good as they used too be).