Update: the secret is to call, not to write. I found their phone number, which seems to have been removed from any linked page on their site, but is still here:http://www.emusic.co...16&SID=FW6h3e9t
I was pretty gung-ho about signing up with eMusic too, and did last Friday. Since then, I've emailed their support no less than five times trying to get the damn "50 free bonus downloads" the signup page promised. I should have credit for the regular 30, plus 50, equalling 80. Simple, right?
I've gotten 5 "here are the instructions to download the Download manager! If this doesn't solve your problem, please reply!" messages. I've gotten two human responses, both saying, "Hi! I don't understand the problem, please explain!" I sent copy/pasted text and screenshots on Tuesday and again yesterday, and have gotten NOTHING in response.
I like their music selection. I expect to get what I paid $10 for.
Oh, and I just filed an MCR, because the credit hasn't shown up yet either.
"You can also reach eMusic Customer Support at 212-300-2856 between the hours of 11AM - 5 PM Eastern Standard Time."
I immediately got a CSR, who immediately credited 50 mp3s to my account. Excellent! Now hopefully that MCR won't take forever....