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XBOX 360 Red Ring of Death FAQ: Soon to be known as the Red Dot of Death! :P


#2761 gantt   CAGiversary! CAGiversary!   2914 Posts   Joined 10.3 Years Ago  

Posted 15 December 2010 - 01:22 AM

This thing looks brand new... this one is perfect.


But it shipped from MEXICO! It must smell of tortillas or something...

Ha, you were so concerned.

One thought I had (because you clearly love speculation) is that the slim refurb pipeline isn't full yet, so they're shipping units from a facility in Mexico that also makes new units.

Anyway, hope it works out for you. And I hope I get as lucky in the repair lottery.

#2762 bmoney1023   CAG Veteran CAG Veteran   3 Posts   Joined 8.8 Years Ago  

bmoney1023

Posted 17 December 2010 - 04:29 PM

Just had a 4gb slim fail on me. First it took forever connecting to anything on xbox live then on restart it would get a black error screen and a red light on the console. I bought it at Target on Black Friday so I figure they'll let me exchange it for a new one, right, since it's been less than 30 days?

#2763 shrike4242   Not My Job Anymore, Go Bother Someone Else. CAGiversary!   48175 Posts   Joined 12.2 Years Ago  

Posted 17 December 2010 - 05:08 PM

Just had a 4gb slim fail on me. First it took forever connecting to anything on xbox live then on restart it would get a black error screen and a red light on the console. I bought it at Target on Black Friday so I figure they'll let me exchange it for a new one, right, since it's been less than 30 days?

Yes. And since you bought it on BF, it'll be within their extended return period which goes into January. You're covered either way.

Though, if you bought any Xbox DLC content, you'll need to do the License Transfer on it to transfer the DRM licenses to the new console when you get it swapped out. If you didn't buy any DLC, it's a non-issue.

#2764 bmoney1023   CAG Veteran CAG Veteran   3 Posts   Joined 8.8 Years Ago  

bmoney1023

Posted 17 December 2010 - 05:25 PM

Yes. And since you bought it on BF, it'll be within their extended return period which goes into January. You're covered either way.

Though, if you bought any Xbox DLC content, you'll need to do the License Transfer on it to transfer the DRM licenses to the new console when you get it swapped out. If you didn't buy any DLC, it's a non-issue.


Thanks. This is frustrating since my old one RRODed 3 times and I figured the new slims would be able to last a lot longer than 1 month. I don't even really play it for more than 2 hrs at a time either.

#2765 typical guy   CAGiversary! CAGiversary!   1448 Posts   Joined 6.9 Years Ago  

typical guy

Posted 18 December 2010 - 01:36 AM

I just had my second console failure. I was nice on the phone at first but as the CSR kept telling me that I would have to pay, I slowly got louder and angrier on the phone. Finally after half an hour I'm getting an out of warranty repair done for free.

Had they not done the free repair I was either going to buy a new console and use a data transfer cable or sell all my 360 stuff and play only my PS3. Now I don't have to worry about the decision. It really does suck that they think you should PAY them $100 for a refurbished console that's going to break so you can pay them $100 so they can send you a refurbished console that's going to break so you can...
So without the free repair, I was likely going to buy a new one but I was starting to get pretty damn mad.


So a quick question:
There's a big XBL sale next week that I've been looking forward to. If I buy stuff on sale then transfer my license over to the new consoles, will I be able to play games that I've never downloaded before on the new console offline? I did the license transfer with my first refurb but I didn't buy stuff through the computer in the middle of the repair.

Edited by typical guy, 18 December 2010 - 01:50 AM.


#2766 PirateChaun   CAG Veteran CAGiversary!   30 Posts   Joined 11.4 Years Ago  

PirateChaun

Posted 19 December 2010 - 03:35 AM

So my 5th Xbox 360 just died on me the other day :bomb:. Another RROD! My 5th RROD...... Its a miracle, but it lasted 3 years and 2 months! Much better then my other 4:

First one: lasted 2 weeks. Second one: lasted 4 months. Third one: lasted 2 months. Fourth one: lasted 1 year. 5th one: lasted for 3 years and 2 months! Record time!

So I guess my 3 year RROD warranty has expired......and since I really dont want another refurbished console that will die on me again. I actually just bought a brand new 250GB console. I wonder how long this one will last? Thanks Microsoft for your quality products!

Edited by PirateChaun, 19 December 2010 - 07:23 AM.


#2767 twa318   CAGiversary! CAGiversary!   56 Posts   Joined 7.8 Years Ago  

Posted 19 December 2010 - 04:44 AM

So my 5th Xbox 360 just died on me the other day :bomb:. Another RROD! My 5th RROD...... Its a miracle, but it lasted 3 years and 2 months! Much better then my other 4:

First one: lasted 2 weeks. Second one: lasted 4 months. Third one: lasted 2 months. Fourth one: lasted 1 year. 5th one: lasted for 3 years and 2 months! Record time!

So I guess my 3 year RROD warranty has expired......and since I really dont want another refurbished console that will die on my again. I actually just bought a brand new 250GB console. I wonder how long this one will last? Thanks Microsoft for your quality products!


do PS3's fail at such a rate as the Xbox 360? I think I need to stop throwing money at a console that breaks so consistently

#2768 gantt   CAGiversary! CAGiversary!   2914 Posts   Joined 10.3 Years Ago  

Posted 19 December 2010 - 08:13 PM

So my 5th Xbox 360 just died on me the other day :bomb:. Another RROD! My 5th RROD...... Its a miracle, but it lasted 3 years and 2 months! Much better then my other 4:

First one: lasted 2 weeks. Second one: lasted 4 months. Third one: lasted 2 months. Fourth one: lasted 1 year. 5th one: lasted for 3 years and 2 months! Record time!

So I guess my 3 year RROD warranty has expired......and since I really dont want another refurbished console that will die on me again. I actually just bought a brand new 250GB console. I wonder how long this one will last? Thanks Microsoft for your quality products!


Given your location, I'd take your RROD over to the Xbox campus tonight and make a nice little tombstone out of it - listing all your consoles and how long they lasted - for the Microsofties to see on their way in. Not that they care, but it would be fun.

#2769 steveovig   WadeBoggsCarpet Warehouse CAGiversary!   197 Posts   Joined 12.6 Years Ago  

Posted 24 December 2010 - 07:12 AM

So I've got a question for you guys, I was playing a game today and my 250 GB Slim automatically shut down with no warning or anything. I didn't notice a red ring and still don't but the system won't turn on anymore and the ring on my controller keeps flashing green over and over. What does this mean? I'm new to the 360 scene and I'm wondering if my console just tanked.

EDIT: Nevermind, as it turns out my wife just accidently unplugged it. I feel like an idiot but I am relieved!

Edited by steveovig, 24 December 2010 - 07:24 AM.

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#2770 ITDEFX   My foot itches..must be athlete's foot CAGiversary!   17240 Posts   Joined 12.2 Years Ago  

Posted 24 December 2010 - 07:55 AM

I have a SLIM failure to report:

250GB Slim Kinect bundle, about 3 weeks old. Started freezing up, could not get more than 20 minutes of it being on(gaming or not) before it would completely freeze up, did this about 8 times in a row before I gave up and shipped it to MS for repair.

By freeze I mean: the screen would freeze frame, no sound, no reponse to anything but turning it off. The power brick was still green, as was the 360 light. there was no other sign anything was wrong besides it froze. I went through all the troubleshooting crap, checked cables, cleared cache, unplugged for a while, blah blah blah. This is #5 or 6 failbox for me


ack.... mind posting a pic of your Red Dot of death slim so I can honor you the proper way?

#2771 Wolfpup   CAGiversary! CAGiversary!   9961 Posts   Joined 11.9 Years Ago  

Posted 25 December 2010 - 12:14 PM

Having just semi-randomly bought an S, I'm going to be pissed if it ends up being less reliable than Jasper :-(
Please help cure diseases like cancer and Parkinson's by running Folding @ Home! :)
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#2772 Gigan22   CAG Veteran CAGiversary!   40 Posts   Joined 7.3 Years Ago  

Posted 26 December 2010 - 02:00 AM

My 360 started freezing up on me a few days ago. This is a pre-Jasper "fixed" machine from Microsoft. Third one actually. Unfortunately that means it's out of the RROD warranty period. It hasn't RROD'd yet but I know it's getting there. I can play Darksiders for a while(anywhere from 5-30 minutes) before it'll lock up again.

So that means I either have to pay Microsoft to fix the damn thing, which I'd rather not do considering they can't keep their supposedly fixed machines working properly, pay a local repair shop to fix it, or buy a new one. I could attempt a repair myself, but I'm not sure I trust myself to do that. Buying a new one isn't out of the question, but I have a 120GB hdd I paid Microsoft's absurdly high price for that won't work with the newer models. I suppose there are still older models available but why pay for one when I could get my current one fixed. Though my current one doesn't have the HDMI port which is disheartening but I'm not sure if shelling out the extra cash is worth it for HDMI.

EDIT: A friend sold me his not even a year old Arcade system for $80. So thankfully my going to be lack of Xbox status was resolved quickly and rather cheaply.

Edited by Gigan22, 26 December 2010 - 06:11 PM.

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#2773 Blackout   CAGiversary! CAGiversary!   5172 Posts   Joined 11.4 Years Ago  

Posted 27 December 2010 - 07:37 PM

How come when I check the repair status with my reference number, it always says "Repair status cannot be retrieved"? It's been saying that since I sent it in. I know my system got to the destination on the 20th because I checked through UPS tracking. Did anyone else have this problem when they sent their 360 in?



#2774 dmaul1114   Banned Banned   24688 Posts   Joined 11.7 Years Ago  

dmaul1114

Posted 02 January 2011 - 05:53 PM

Got my first RROD on New Year's Eve. It was a pre-falcon model that just had the extra heat sink but original chip. Was bought in Oct. 2007 so out of RROD warranty.

I just bought a Slim. Figured it was good excuse to upgrade to a quieter model and get more hard drive space so I could install games, not have to be deleting crap to make room for DLC in games like Dragon Age etc.

The Slim did freeze up on my once in a marathon session of Dragon Age yesterday. Hopefully that was just a game glitch!

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#2775 hatchetwest   CAG Veteran CAG Veteran   1 Posts   Joined 5.7 Years Ago  

hatchetwest

Posted 05 January 2011 - 02:57 AM

How come when I check the repair status with my reference number, it always says "Repair status cannot be retrieved"? It's been saying that since I sent it in. I know my system got to the destination on the 20th because I checked through UPS tracking. Did anyone else have this problem when they sent their 360 in?


I'm currently having this problem with my Xbox, but mine got there on the 30th.
I called Xbox support and the woman told me that it is still en route to the repair location, even though ups tracking says that it has arrived... Were your problems resolved by any chance?

#2776 gantt   CAGiversary! CAGiversary!   2914 Posts   Joined 10.3 Years Ago  

Posted 20 January 2011 - 07:27 AM

i just wish apple designed the system and not microsoft (lol)


Lol indeed. One of the few electronics failures I've had was my Mac, which generated so much heat when it failed that it warped the plastic vents in the case. Room was filled with an acrid odor. At least the Xbox went out with a whimper.

#2777 Allnatural   CAGiversary! CAGiversary!   1213 Posts   Joined 10.8 Years Ago  

Allnatural

Posted 20 January 2011 - 11:07 PM

the extra top fan is really nice... i just wish apple designed the system and not microsoft (lol)

FYI, that's not an extra fan, it's the only fan.

#2778 umcthomas   We're all mad here. CAGiversary!   473 Posts   Joined 10.9 Years Ago  

Posted 24 January 2011 - 12:59 AM

Just wanted to check to say my "old" edition 360 had its:

3rd RROD (first out of extended warranty). I got it fixed at a local game store for $40.

Just to rub salt in the wound, 10 days AFTER the 30 day "fix" warranty it gave me the:

4th RROD. I fixed it this time with help from youtube and a $3 tube of thermal glue.

I'm too cheap to spring for a slim...but I'm getting close.


#2779 gantt   CAGiversary! CAGiversary!   2914 Posts   Joined 10.3 Years Ago  

Posted 24 January 2011 - 01:01 AM

Just wanted to check to say my "old" edition 360 had its:

3rd RROD (first out of extended warranty). I got it fixed at a local game store for $40.

Just to rub salt in the wound, 10 days AFTER the 30 day "fix" warranty it gave me the:

4th RROD. I fixed it this time with help from youtube and a $3 tube of thermal glue.

I'm too cheap to spring for a slim...but I'm getting close.


You've got my vote for CAG of the Year nominee.

#2780 Mospeada_21   Zombie Hunter \\*// CAGiversary!   2421 Posts   Joined 12.5 Years Ago  

Mospeada_21

Posted 28 January 2011 - 05:48 PM

joining this thread as an official broken 360 member. mine E74 error'ed this past weekend, it took about 2 yrs and 4 months from date of purchase for it to happen. I got to experience all the joys of graphical glitches, game lock ups, and the sort prior to death. damn, I was working on plants vs zombies and hoping to get to the end.

in short, the unit got sent in for service; now back to the original xbox. got some AAA backlog on the previous gen to work down. Incredible Hulk: Ultimate Destruction!! Aaargh!!!
Now Playing in HD, Progressive Scan, Widescreen, 5.1 DPLII & Dolby Digital, and online or LAN whenever possible.

#2781 Lexxon   In the face! CAGiversary!   536 Posts   Joined 10.5 Years Ago  

Posted 28 January 2011 - 06:26 PM

For all of you asking about the 3 year RRoD warranty, if you get it and the Xbox is out of that warranty, I still recommend calling their service center up, rather than using the online form. The online form will want to charge you $100 no matter what, but I called them up and they never mentioned any charges and fixed my brother's 4 year old (and one-time refurb, but over a year ago) RRoD Xbox right up. No charges, no hassle, the same as it would have been under warranty.

Maybe I got lucky or they changed their policy since then, but it seems their staff is trained to check for the RRoD (and maybe E74) specifically and to make exceptions for it, possibly even past the warranty period.

#2782 ubernes   Megacorner CAGiversary!   5271 Posts   Joined 7.8 Years Ago  

Posted 02 February 2011 - 05:31 PM

I just got an e68 error on my refurbished xbox from probably about a year ago when I first got the e74 error. :(

online support tells me it's a 90 dollar fix (out of warranty). I'm not sure if it's worth it. The error seems to be related to the hard drive, but I plugged in a friend's hd and I got the same error. The xbox (without a hd attached) boots up just fine. I've gotten it to boot up with a hd attached, or booted it up first and then attached a hd, but the console would freeze shortly after that and I'd have to power down and I'd come back to the e68 error.

if my box is booting up fine and both hds seem to be having the problem, it seems to be an issue with the xbox hardware that's connecting the hd to the system itself. something must be loose or just not connecting properly. seems like it could be an easy fix, but I don't feel like spending 100 bucks on it. I guess my next course of action will be to see if a GameStop will either fix it on site or trade it in towards a purchase of a slim. :( any suggestions though?

#2783 daphatty   VTEC Bitches! Super Moderators   6698 Posts   Joined 12.8 Years Ago  

Posted 02 February 2011 - 11:21 PM

I just got an e68 error on my refurbished xbox from probably about a year ago when I first got the e74 error. :(

online support tells me it's a 90 dollar fix (out of warranty). I'm not sure if it's worth it. The error seems to be related to the hard drive, but I plugged in a friend's hd and I got the same error. The xbox (without a hd attached) boots up just fine. I've gotten it to boot up with a hd attached, or booted it up first and then attached a hd, but the console would freeze shortly after that and I'd have to power down and I'd come back to the e68 error.

if my box is booting up fine and both hds seem to be having the problem, it seems to be an issue with the xbox hardware that's connecting the hd to the system itself. something must be loose or just not connecting properly. seems like it could be an easy fix, but I don't feel like spending 100 bucks on it. I guess my next course of action will be to see if a GameStop will either fix it on site or trade it in towards a purchase of a slim. :( any suggestions though?


If you are looking for an alternative repair method, check out my thread. I paid slightly less than what Microsoft wants to charge you but could have paid even less with alternative shipping.

http://www.cheapassg...ad.php?t=283727



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#2784 foobag   CAG Veteran CAGiversary!   40 Posts   Joined 5.7 Years Ago  

Posted 08 February 2011 - 03:20 AM

just received e74 omfg lol

but it rebooted alive, and made weird noises at me, then shut up, seems normal

should i send it in right away, or wait it out until it completely dies?

#2785 YourHero   CAG Veteran CAGiversary!   11 Posts   Joined 7.8 Years Ago  

YourHero

Posted 09 February 2011 - 04:09 AM

Got an E 79 on my under 6mo old slim. Froze, froze, died. Blehhhh, at least it is still covered.

#2786 WhipSmartBanky   Bring on the free hooch! CAGiversary!   15306 Posts   Joined 13.3 Years Ago  

WhipSmartBanky

Posted 09 February 2011 - 04:19 AM

Got an E 79 on my under 6mo old slim. Froze, froze, died. Blehhhh, at least it is still covered.

E79 is usually a hard drive failure. Try removing it and playing without.

Now that, my friend, is a shared moment.

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#2787 foobag   CAG Veteran CAGiversary!   40 Posts   Joined 5.7 Years Ago  

Posted 14 February 2011 - 12:53 AM

wth is this

got e47

then 3 RROD

then e74


and its still working?!?!?!?! what the hell i got a tank that wont die!!!!!!!!!!!

#2788 ITDEFX   My foot itches..must be athlete's foot CAGiversary!   17240 Posts   Joined 12.2 Years Ago  

Posted 18 February 2011 - 03:29 AM

If you are looking for an alternative repair method, check out my thread. I paid slightly less than what Microsoft wants to charge you but could have paid even less with alternative shipping.

http://www.cheapassg...ad.php?t=283727


I'm probably going to add this to the main FAQ Daphatty.. with your permission of course.

I'll update it sometime soon.

#2789 foobag   CAG Veteran CAGiversary!   40 Posts   Joined 5.7 Years Ago  

Posted 23 February 2011 - 06:46 PM

ok so if I have received 4 e74 errors thus far and 1 RROD, and upon booting up once I saw a blurred out startup screen, how much longer do I have?

this is like an original xbox with 203W power supply manufactured in 2008 but its still booting back up

kinda freaked out

#2790 HumpsMcLovin   CAGiversary! CAGiversary!   163 Posts   Joined 8.1 Years Ago  

HumpsMcLovin

Posted 28 February 2011 - 03:27 AM

My 360 locked up, so I turned if off and turned it back on and it red-ringed (again...). When I turned it back off and on again, it started. It's been going for about a week now, but I have less than a month left on my warranty for red-rings, but the system works for now. What should I do? What will they do if I send it in?