An item is "materially different" from the way it was rated - An item is materially different if it does not work, is damaged, or varies significantly in quality from the way it is listed. Many items listed at Half.com are previously-owned, so some wear and tear is to be expected. However, there are several clear cases of material difference that should not occur. As a general rule, an item should never be more than 2 condition descriptions below its listed condition. To learn more about quality conditions, please consult
Quality Rating policy. Some types of material differences might be: international editions listed in an inappropriate category; pdf files; solutions manuals with no ISBN, etc.
After you have attempted to contact the seller and no resolution could be reached, you may file a claim through the Half.com Buyer Protection Policy. You may not contact the seller (or submit a Buyer Protection Policy Claim to Half.com) if you have instructed your credit card company to charge back the disputed item. Buyers who go through their credit card company to dispute a charge may lose their privilege to buy or sell on Half.com
Buyer Return Policy
If you receive an item different than described, damaged, not of stated quality, or the package arrives empty, you can use Half.com's Email Forwarding System to contact the seller and resolve the issue.
- Click the My Account link near the top right of the page. You may be asked to sign in.
- Click the Purchases link. Your most recent purchases will be listed on this page.
- If the purchase in question is not on this page, you can choose a past view from the drop down menu to the right next to "Period:" Then click "Go"
- If the purchase in question is not on this page and you have the transaction number, enter it in the "View Transaction:" box and click the "Go" button.
- If the purchase in question is not on this page and you have the transaction number, enter it in the "Search Transaction" box and click the "Search button."
- Once you've located the purchase, click the corresponding "Contact Seller" link on the right side of the screen. We strongly recommend that you send a copy of this email to your self. "Send me a copy of this email." button will be checked by default
With seller approval or the approval of Half.com, a buyer may return an item. This would include empty packages. Sellers may need the empty package in order to submit a shipping carrier claim. A buyer will have 7 days to return an item once the return has been authorized. A tracking/delivery confirmation number must be provided by the buyer if a seller disputes receipt or the timeliness of the return. In the event of a dispute, a full refund may not be issued if the item was not shipped within 7 days of return approval or if tracking/delivery confirmation cannot be provided by the buyer. As the shipper at this point, the buyer is responsible for the item reaching the seller and we strongly urge buyers to purchase shipping insurance since Half.com is not responsible for loss or damage during shipping.
Half.com reserves the right to make the final decision regarding refunds in these matters. We urge buyers and sellers to keep copies of all email correspondence related to the return. Please note that items purchased from Half.com sellers need to be returned directly to the seller and not to Half.com. Half.com approval to return would come through the Claim process. Return shipping is reimbursed at no more than the shipping amount originally paid.
NOTE: Sellers must provide a United States return shipping address.
