Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Buy.com Marketplace Guarantee Claim which, covers the first $750 of every purchase. Buyers are eligible to submit a Guarantee claim if:
1 - Buyer never received the item purchased.
2 - Buyer received a different item than the one purchased.
3 - The item received was materially different than what was listed.
If a buyer and a seller are unable to amicably resolve a dispute with an order, we recommend that the buyer file a Marketplace Guarantee Claim. Please note that the Marketplace Guarantee form is only available in your My Account 30 days after your purchase date up to 60 days after the purchase date.