Best Buy in Orange, CA refused to honor the TRU $20 GC. I got the store manager over there, and showed him my printout of their own policies. He agreed that the policy said they would price match "promotional prices" and that the TRU price was a promotional price, but he refused to honor it. "I don't care what it says, I won't do it. Go somewhere else." So I did.
Just got back from BB (got there when they opened)..... got it for $39.99 after the TRU pricematch and took my RZ coupon just in case they wouldnt do a pricematch and glad i did....best part of all he seen the coupon in with my tru printout stuff and said "let me try the RZ coupon to and see if it will let me do the giftcard also for ya" ...and bam added the $10 coupon as well without having to ask.....was cool manager, even wrote down his gamertag for me to add him on Live
Wow, look at that difference in experience. Wonder who is the more loyal Best Buy customer now, and if that loyalty is worth more than the cost of a $20 gift card. Ya think?
The Tustin store did it with no problem once I showed them their own policies. No $10 off for RZ though, and their own price match policies do say that they won't honor any bonuses with a pricematch, so ok. I'm still very happy. Also, the Live for $30 went through flawlessly.
Sometimes it helps to do these on two different transactions: first price match, then make a second visit to customer service at a different time or place with receipt and BB coupon in hand.