Package from UPS stolen off porch

kodave

kodave

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So I ordered a bunch of games from GameStop.com during that B1G1 Free sale. The majority of them shipped in two UPS shipments (using the free value shipping offered by GameStop). UPS says they were delivered yesterday afternoon. I didn't get home until 12 hours after they were supposedly delivered. When I got home, there were no games on my doorstep and the doormat was moved.

I think the boxes were probably delivered because one retard UPS delivery guy puts packages under my doormat, as if that hides or deters people from fucking with packages left on my door step. In the past, one UPS guy was smart enough to put a package in the utility closet by my front door with the water heater / gas unit.

Has anyone dealt with a similar situation? Has anyone had any luck getting the product reshipped? Or at least got money back? Or am I just SOL?
 
man, that sucks.
sometimes usps/ups just leaves packages at the door and they don't even ring at the door.
maybe call ups and explain situation?
probably won't do any good but maybe next time they'll think twice before repeating their history.
 
sorry to hear about that... ups usually just knocks or rings doorbell and drops package on doorstep and are on their way back to the truck by the time you open the door.. u might be SOL =(
 
i think it depends on where you live/ whats their policy on that.

i know for me a while back i had some big packages for gs that came ups, and they left them at my door, and i called and bitched them out because i live in an apartment complex, it was raining, and in the past they always left them at the office. i was told the official policy is to leave them at the office or leave the note for an option to re-deliver at an apartment complex.
given that, sense then i noticed one other tenant one day had a big note on their door that said "UPS/FEDEX do not leave package just under the mat. take to office" but i'm not sure what you can do about them being stolen.
also, if you live in a house maybe they left them at like a side door? happened to my parents once
 
Sucks to hear man. I hate how UPS does that, I get packages delivered by them quite frequently and they always do the same thing, just drop it at the front of the house then take off. The FedEx drivers here seem to at least ring the doorbell though or leave the packages in the yard if no ones home.

From my own experience with UPS and problems I've had with them in the past I don't think you'll get much help from them, unfortunately.
 
Packages from UPS are automatically insured up to $100, but you'll need to provide proof of value. File a claim with UPS - if they can't prove they were actually delivered to a person, you'll be reimbursed. It takes forever sometimes, but you will be.
 
There has been one or two times in the past where the UPS site shows an item as delivered, only for it to not get there until the next day. I'd wait until tomorrow, then if it isn't there, take action.
 
[quote name='JJSP']Packages from UPS are automatically insured up to $100, but you'll need to provide proof of value. File a claim with UPS - if they can't prove they were actually delivered to a person, you'll be reimbursed. It takes forever sometimes, but you will be.[/QUOTE]

UPS only accepts claims from the sender, not the receiver, according to their website. GameStop said they'll file a claim for UPS to track the package, but if UPS says it was delivered, I'm SOL. I love how on the UPS tracking the "Proof of Delivery" is just some pop up window that says it was left at front door... great "proof" UPS...
 
[quote name='kodave']UPS only accepts claims from the sender, not the receiver, according to their website. GameStop said they'll file a claim for UPS to track the package, but if UPS says it was delivered, I'm SOL. I love how on the UPS tracking the "Proof of Delivery" is just some pop up window that says it was left at front door... great "proof" UPS...[/QUOTE]

I don't think UPS will hold them selves responsible for a package that's stolen from a porch. I think they're only responsible for delivering to a person if the sender requests for a signature.
 
We used to have problems like that when I worked for a major computer manufacturer. UPS would leave $2000 laptops laying around all of the time signed for by "PORCH".
 
Last year I was waiting for the "coffin" for my RRoD 360. I had the tracking number and saw that it was delivered and on my FRONT PORCH.

That's what it showed on the website but I was home the entire day and heard NO UPS truck or noise by my door the entire day -- screen door, it was open.

I had to call MS and they just did my service order over again to ship out a new box.

Next day my neighbor from down the street brings over my box that was delivered at her FRONT PORCH the previous evening.
 
I'd call and complain, then talk to seller (Gamestop) to file a claim. If anything, if you paid by card (i.e., not PayPal), you can talk to your credit card company about accidental damage/theft within 90 days of purchase (Visa and AMEX offer this, I don't know if it varies to what card or issuer).

I haven't had any trouble getting reimbursed for a missing delivery as a sender and a recipient thus far, though it doesn't happen that frequently. However, you can also file a formal complaint (usually with UPS national, not local) against the individual person who delivered your package for negligence. I'd call and just keep calling UPS if they refuse to accept your insurance claim. If GameStop doesn't want to resend the delivery (though, I think they would as long as you claim the theft right away; police report might be required), I'd bring the issue up with them as well.
 
Long shot but did you check with the neighbors? Ive had that problem before and come to find out it looked like it was going to rain and my neighbor took because I was at work, she didnt want it to get soaked.

Once I had someone from like 4 streets over bring me a package that was left at their house for some reason, slim but could have happened.

Id call lamestop though and call ups both and see what they say.

Only time I had one stolen was from newegg and newegg took care of the problem with ups and shipped me a replacement out via 2 day delivery and gave me a 15% off code for my next purchase with them and apologized.
 
[quote name='Lawyers Guns N Money']You might have a shot, give them a call. They really can't prove it was delivered, if nobody signed for it.[/QUOTE]

packages are scanned at time of delivery and downloaded into the system once driver gets back to the office at the end of his shift. it records the date and time package was scanned as either attempted or delivered or whatever the guy scanned it as. this is done to track percentages and a number of other useless statistics.
 
I'm a shipping manager for a high end retailer so I'm something of an expert on UPS & FEDex policy. UPS does not offer signature options when you ship out a package, in other words its usually up to drivers discretion as to wheter or not he will leave the package on your front porch or wherever, signature is not always required. Fedex however gives you multiple siganture options and doesn't leave it up to the driver. The best thing I can recommend is that you leave a sign on your door that says please do not leave boxes if I am not home and pick them up directly from the UPS sorting facility.
 
I had UPS do the exact same thing when I ordered Pokemon SoulSilver from Amazon.

I am in my living room and hear a knock on the front door. I open the door to see UPS driver walking away and my package outside, on the ground. Just a knock, drop and walk away.

Looking up the tracking information, I see that UPS listed the delivery location as 'Front Door'. (Tracking info here.)
 
thats weird because usually they try to re deliver it but I think thats just if they want a signature. UPS just places it on my chair in front of my house. "thanks"
 
[quote name='clockworkpumpkin']I'm a shipping manager for a high end retailer so I'm something of an expert on UPS & FEDex policy. UPS does not offer signature options when you ship out a package, in other words its usually up to drivers discretion as to wheter or not he will leave the package on your front porch or wherever, signature is not always required. Fedex however gives you multiple siganture options and doesn't leave it up to the driver. The best thing I can recommend is that you leave a sign on your door that says please do not leave boxes if I am not home and pick them up directly from the UPS sorting facility.[/QUOTE]

uh, ups offers P.O.D. at an additional cost (just like all other shippers)
Proof of Delivery (P.O.D.) Exceed your record-keeping requirements with comprehensive proof of delivery information by Web, fax, or mail
Description Proof of Delivery (P.O.D.) includes the time of delivery, full delivery address, and the name and signature of the person who accepted your shipment.
Pricing View Pricing for Value-Added Services

Do not make statements about company services you are not informed about.
Perhaps taking 5 minutes to read UPS services offered will help in your professional capacity.

Kodave contact gamestop.com asap with tracking number.
Also do not waste anymore time and call ups. They WILL assist you under these circumstances. ( I had a huge snaffu this past December with a Amazon shipment sent UPS ). I called immediately and was in touch with a local ups manager within an hour. We discovered it was delivered a few doors down by mistake. But the more time you allow, the less likely to discover a mistake Vs making a time consuming claim.
 
Just call UPS and tell them it was not delivered. They will assume the driver dropped it elsewhere and then you should be able to get a claim filed by Gamestop. Never tell them it was stolen . At that point it is on your insurance and the local Barneys.
 
[quote name='donut']uh, ups offers P.O.D. at an additional cost (just like all other shippers)
Proof of Delivery (P.O.D.) Exceed your record-keeping requirements with comprehensive proof of delivery information by Web, fax, or mail
Description Proof of Delivery (P.O.D.) includes the time of delivery, full delivery address, and the name and signature of the person who accepted your shipment.
Pricing View Pricing for Value-Added Services

Do not make statements about company services you are not informed about.
Perhaps taking 5 minutes to read UPS services offered will help in your professional capacity.

Kodave contact gamestop.com asap with tracking number.
Also do not waste anymore time and call ups. They WILL assist you under these circumstances. ( I had a huge snaffu this past December with a Amazon shipment sent UPS ). I called immediately and was in touch with a local ups manager within an hour. We discovered it was delivered a few doors down by mistake. But the more time you allow, the less likely to discover a mistake Vs making a time consuming claim.[/QUOTE]
Relax Flamer I was just trying to help the guy when I ship from my UPS business account I do not get signature options like I do when I ship from my FedEx power ship. Now be a good troll and crawl under your bridge.
 
funny story
i ordered dj hero renegade, and gh 5 guitar bundle on ebay. came while i was at school a few hours ago, and was left in front of my door (in the walkway of my apt building basically).
dj hero was just shipped in its retail box so super obvious what it was
anyways called UPS to complain (2nd time). they put a note in their system (that will show up to the driver) that if i am not home, and nobody is at my leasing office, then they are NOT to leave the package. somebody from the local depot even called to confirm it, so hopefully it will not happen again.
 
While we're on the subject of UPS horror stories, I got one from just two days ago. Ordered a game from Amazon, 2 day shipping, should've been here (last) Friday. All of the tracking said it was in town and out for delivery. Friday end of day, no show. I wait until Monday end of day, still no show. Tuesday, I go in and start inquiring, the lady at the customer desk (who was very helpful, so I'm not hating on her) checked and couldn't find my package. Ended up having to phone Amazon and they sent another copy out lickety split.

I know bloody well that the package made it to town (had 5+ orders delivered via UPS without trouble before, and the tracking worked at every step here), so it makes me wonder if the driver or another worker decided to take a free game home with themselves. It also makes me ponder if I dare risk ordering any more games, or if this "incident" will happen again.
 
ups is a piece of shit. whenever i get packages from them, they leave them right next to my mailbox instead of on the porch or in the carport by the back door or something. usps does the same thing, and i'm always worried about it because my area has very high theft.
 
I contacted GameStop immediately about my packages. They said they were going to request UPS to trace my package. If UPS says it was delivered, then they can request a second trace. If that comes back as Delivered, they said there is nothing they can do for me.

If it gets to that point, I think I'll file a complaint with the BBB. I know everyone has their own opinion on the BBB but I've had extremely good luck with it and getting companies to correct their wrongs.

Of course I'm not going to tell them I think it was stolen though - I don't know that it was stolen, I'm just assuming so because someone fucked with my door mat and the only person that fucks with my door mat is the UPS guy, leading me to believe the packages were there.

I get shitty package deliverers in my area in general, whether FedEx, UPS, or USPS. My USPS carrier gets pissed he has to walk into the complex instead of just being able to drop things in the mail room. I've literally been sitting at home, hear a THUD against my front door, and walk out to find a package out there. The guy literally tossed it at my door. Ridiculous.

When I lived at home in a nice residential neighborhood, our UPS delivery lady was awesome. It helps she's been the route driver for like probably 10+ years or something and we tip her every Christmas. She always places things safely on the porch and rings the doorbell, but only sticks around if a signature is required.

But here in this complex... its teh sux. It doesn't help people leave security gates propped open and shit. We're literally the buffer between a poor neighborhood and a rich neighborhood so we get shady people wandering through our complex sometimes.

Anyway, I'll check with the ONE neighbor who I know a bit who lives two doors down. She may have taken it in the late evening when she saw I wasn't home, but I don't have any kind of agreement with her to do such a thing so I'm really doubting she did it. Its not like there was a risk of rain or anything like that. I don't know the people who live on either side of me, but I doubt they'd touch my shit.

I think in the future I'm just going to have to do deliveries to my parents home and pick things up there.
 
I think it was christmas of 2008 and my wife and I had ordered a bunch of stuff from Amazon. We purchased things like a PS3, Wii, Controllers, Games ect... We recieved everything without any issues except for one package. The tracking system said it had been delivered and left on my door step and what do you know it went missing. I called Amazon and they shipped another one right away. I hope who ever stole that package enjoyed their Britney Spears Circus CD lol.
 
I've never had a problem with UPS, but FedEx is another matter. I will never forget one time I ordered a mouse from Logitech that was shipped by FedEx ground. On its scheduled day of delivery, the package never showed. Upon checking the tracking data, it showed that it was delivered, but it had been signed for by someone (who was not me, obviously). Turns out it was delivered to the Walmart store across town. Three phone calls to FedEx elicited three different responses/excuses. Nuts to that, I said, and I went to the store. The store manager was very nice. She checked the warehouse, brought out my package, and I was on my way. Now I actively avoid FedEx whenever possible.
 
i had a package delivered from Fed ex a few days ago...
It required a signature. So i made sure i was home.
I see the truck stop outside my house..
I wait until i hear the doorbell or knock on the door since sometiems it takes them a few minutes to get out of the truck etc..
Well i didnt hear anything so i start walking to my door and see the guy just type some stuff into his electronic pad thing and starts to leave a. No one was home slip on my door...
he never even knocked on my door or rung my door bell...
so i jumped out as he is walking away with my package and stop him...

He of course claimed he knocked..... even though that is a lie.

I would think if gamestop doesnt help you out.
That you could also disupute the charge with your creditcard and claim you never received it.
 
this is why i have to sit here, front door wide open, refreshing the ups tracking page constantly cause im lucky to get the door open before they're already down the street. livng next to meth heads makes it even worse.
 
I've had FedEx leave the "Sorry we missed you slip" before when I've been home and they didn't knock. I don't get the point in that. Doesn't it make their lives easier to just make one trip to my complex and not 2? Or are they increasing their work load on purpose to make it seem like they're super busy, hence securing their job?
 
[quote name='freeorelse']Just call UPS and tell them it was not delivered. They will assume the driver dropped it elsewhere and then you should be able to get a claim filed by Gamestop. Never tell them it was stolen . At that point it is on your insurance and the local Barneys.[/QUOTE]


Second what he says. How do you know it was stolen? You don't. It was never delivered.
 
I've already explained why I THINK it was stolen, but I agree, I don't have actual knowledge that it WAS stolen. The only thing I do know is that it was not delivered.
 
So you know that "never had a problem with UPS" thing I said above...well, I shouldn't have opened my mouth (OK, keyboard). I got a couple packages from Amazon today. One was the cheap-o PopCap game they had as a video game DotD a couple days ago, the other an extended battery for my Droid Eris phone. One package was in Amazon's usual cardboard box, the other a flimsy bubble envelope that looked like a UPS driver tied it to a string, held it out the window of his truck, and dragged it along the street.

I'll bet you can guess which package held which item. The $4.79 game in the nice box, the $60 phone battery in the bubble envelope. Of course, the battery package itself was crushed, and the plastic case needed to hold the battery in my phone was cracked.

Shame on Amazon for using such crappy packaging, and shame on UPS for manhandling the envelope. :bomb:
 
[quote name='clockworkpumpkin']Relax Flamer I was just trying to help the guy when I ship from my UPS business account I do not get signature options like I do when I ship from my FedEx power ship. Now be a good troll and crawl under your bridge.[/QUOTE]


lol... what a joke ... you posted inaccurate info to a veteran member and added your "professional credentials" ... I corrected you ... don't attempt to call my post trollish or flaming ... you're welcome btw

Kodave, seriously consider calling UPS with the tracking number ... threaten BBB ... you will be on the phone with a local manager in no time ... if they left it in a nonsecure location you should be reimbursed ... shared hallways/under the door mat is Not consider secure ... you can drive that point home with the UPS manager and he/she will agree with you ... ( this will take less time than the BBB route)
 
UPS won't even knock on my door they throw my package 5-10 feet to my doorstep and walk away items ranging from shoes, games
 
I know some people say to post a sign to indicate that the delivery person should not deliver the package when they are not home, but is that safe? Wouldn't that be an open invitation to rob your house since you are not home?
 
My UPS person (don't know if it's a guy or a lady) is a friggin' ninja. They ring the doorbell and just leave stuff by the front door. By the time I open the door no one is there.

Fortunately, my parents have a ton of pots and plants that tend to cover the view, so I've never had anything stolen.
 
Fedex always does that ring/drop/run crap in my area unless it's a huge box. I always make sure someone is home if I'm expecting something but geez..... I have two doors and one time I was stuck inside, I had to bang the door on my package to get out lol. UPS on the other hand always wait for someone to answer or they leave it with the upstairs people or the next door humans and they always makes them sign so I can see where to go for my crap. It's funny how different UPS/Fedex is in other areas.

Back on topic! O_O I had a package come to me obviously opened (piece of the label was ripped off onto the original tape) by someone and resealed, the box was empty except for the invoice. This was a first and of course it had to be Pokemon SS with the toy thingy, why couldn't it be awesome and manly. :'( That was fun to repeat to ups.......

Any who, do what I did but with your company!
Call Gamestop to report what happened, request the refund, then call UPS and report your situation so they can try to locate it.
If Gamestop tries to give you crap saying wait two months while we look into it or something, request a manger and try again for the refund. If that fails call your bank and dispute the charge. Good luck!
 
My immediate neighborhood is good enough where leaving a package on my front porch is cool with me if you make a concerted effort to get someone to open the door. What I hate is UPS needing signatures. I had God of War III (from Amazon) delayed twice because 1-2 out of 3 packages needed one.
 
[quote name='XxFuRy2Xx']My UPS person (don't know if it's a guy or a lady) is a friggin' ninja. They ring the doorbell and just leave stuff by the front door. By the time I open the door no one is there.

Fortunately, my parents have a ton of pots and plants that tend to cover the view, so I've never had anything stolen.[/QUOTE]
Sorry for the double post!

I think they really are ninjas..... Once I was putting on my shoes at the door to leave and Fedex rang the bell. I opened the door within 1-3 seconds, the box was on the floor and the truck was gone! :whistle2:# Magics were cast at my door, I'm telling you!
 
Since my window is right next to the door, I hear absolutely every delivery person.

Just the other day, they left a package on my porch, lightly knocked, and then the guy took off running. I was amazed.
 
[quote name='saturnotaku']So you know that "never had a problem with UPS" thing I said above...well, I shouldn't have opened my mouth (OK, keyboard). I got a couple packages from Amazon today. One was the cheap-o PopCap game they had as a video game DotD a couple days ago, the other an extended battery for my Droid Eris phone. One package was in Amazon's usual cardboard box, the other a flimsy bubble envelope that looked like a UPS driver tied it to a string, held it out the window of his truck, and dragged it along the street.

I'll bet you can guess which package held which item. The $4.79 game in the nice box, the $60 phone battery in the bubble envelope. Of course, the battery package itself was crushed, and the plastic case needed to hold the battery in my phone was cracked.

Shame on Amazon for using such crappy packaging, and shame on UPS for manhandling the envelope. :bomb:[/QUOTE]

While not the same as your experiences, when I used to work retail for a regional department store chain here in the 90's, we used to form a human chain about 5-10 feet apart and toss electronics to each other to unload pallets into the upstairs stock rooms(since the hallway to get to each room was too narrow to bring the pallets down).

We used to mark the VCR's and other items we 'oopsed'(aka one of us klutzes dropped while tossing)so as to not get stuck with a possible defective item if one of us went to buy one.:D

But I've had a somewhat similar situation happen with a package containing a game I was sending to Boston to another CAG. I swear the postal workers at the one post office up there were playing fuckin' keep away with the game package for almost a week, as it took 4-6 days for it to stop being 'sorted' and finally frickin' delivered.

Mind you, the game still arrived in great shape, but you gotta wonder what these employees do to the packages en route.
 
Over here they leave something called a "pink slip" in your mailbox which means they take the package to the post office and you have to go pick it up with your ID. This is done to prevent theft, and confusion when someones not home to get the box.

Some of those ups guys are shady, like when you lose a package, you never know who could steal it.
 
the post office is a joke. I shipped one package from va. to texas Parcel post and it took over 6 weeks to get there. As for your ups issue. Call the credit card company all of them will cover your charges. You may have to file a police report. (some card issuers will require you to send a copy of it. also they will send you a form to fill out and get a notary stamp on). Also choose a different shipping method or call your carrier of choice and you can require that you must sign for all packages delivered.
 
I would believe that UPS either stole it themselves or they dropped it off and it was stolen.

I bought a satellite radio years ago from Amazon. UPS was the delivery. It showed delivered two days after it shipped (it was super saver shipping and shipping from the east coast I know it was not there) I called amazon they thought it was shifty as well overnighted me a new one no cost and said if the other showed up keep it. Sure enough a month later the original showed up. Found out later after trying to contact Amazon to let them know the original purchased one showed up. They said they know they found that a UPS pick up guy who picked up from their depot on the east cost was stealing and marking it in the system as delievered.

Another reason to buy any electronics online through Amazon haha
 
UPS delivery workers stealing peoples packages, of course they would. No doubt in my mind it hasn't happened before. Just play stupid and say you dropped it off and "someone in the neighborhood probably took off with it".

Doing a google search for "UPS theft" brings up tons of news articles.
 
I remember two times, the delivery guy didn't even bother to bring them to my door, but left them ON TOP of the mailbox (since obviously they were too big to fit in)

But the thing is, my mailbox is in the street.
So my package was just left sitting out in the open
for everyone to walk by and steal....and this area is a high crime area with police banners and warnings all over the place...:roll:
 
[quote name='cmb00']the post office is a joke. I shipped one package from va. to texas Parcel post and it took over 6 weeks to get there. As for your ups issue. Call the credit card company all of them will cover your charges. You may have to file a police report. (some card issuers will require you to send a copy of it. also they will send you a form to fill out and get a notary stamp on). Also choose a different shipping method or call your carrier of choice and you can require that you must sign for all packages delivered.[/QUOTE]

:lol: That sounds like a couple instances I had with the USPS. The first one involved some guides I was sending to VA(I'm in PA). I sent them Media and it took three weeks or so for them to get there. I could've hand delivered them quicker than that. The package went from here, out to NJ, down allllll the way to fuckin' North Carolina and then slowly made its way back up to VA finally.

The other one involved a game I was sending to MA. I was also sending one to TN around the same time. The one going to TN got there before the one going to MA, which got bounced around the Boston post office being 'sorted' for over a fuckin' week.

And the USPS wonders why they're in financial troubles.....
 
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