Posted 03 June 2010 - 03:52 AM
I just got this email.
Thank you again for shopping at Toysrus.com and Babiesrus.com.
We appreciate your business and want to thank you for placing your order during our Online Only! $10 Off a purchase of $30 or more promotion. As you might have noticed, we experienced some technical difficulties with this promotion resulting in a higher amount deduction than what should have been applied. You are receiving this email because your order was one of those orders where the incorrect deductions were applied.
In spite of the error, we have decided to make good on the promotion and your order in an effort to demonstrate our commitment to you. Even though we caught this error in advance of your order processing, we are going outside of normal procedure and not cancelling this order due to the error. By now you should have received your order acknowledgment/confirmation email and possibly your ship confirmation email and/or items. In the event you have any questions about your order, feel free to visit the "My Account" section of our website or contact one of our Guest Service Specialists at 1-800-ToysRUs (1-800-869-7787).
Thank you once again for selecting Toysrus.com and Babiesrus.com as your shopping destination.
The Guest Service Team