Wow... after 8 e-mails, 4 calls, and a complaint filed with the BBB, I finally got something back from Modell's last night:
Dear Valued Customer,
We are contacting you today regarding your order recent order for the
video game. We wanted to let you know that the distributor informed us
that they experienced an inventory shortage but that your order should
ship by Friday 3/25/11. We sincerely apologize for the inconvenience.
Should you have any questions you may reply directly to this e-mail and
we will gladly assist.
We again thank you for your patronage and www.modells.com looks forward
to serving your future shopping needs.
So that means they outright lied when they set the status as, "Item( located in stock" since they didn't have it. But today, they sent me this:
Thank you for placing your recent order with us.
We wanted to inform you that there is a delay in fulfilling the item listed below in your order. Please accept our apologies for
At this time we do not have a ship date for the item. If you choose to wait for the item to ship, you do not need to contact us,
and we will continue to process and ship your order as soon as we can. Please note, your credit card will not be charged for the
item until the order is shipped.
Order Number: 8446045437
Delayed Item: PS3 MLB 11: THE SHOW
Model/Article: 711719825128 One Color
Quantity/Price: 1 @ $ 35.99
If you would like us to cancel your order, please call our Customer Service department at (1-866-835-9129), and we will be happy
to promptly provide you with a full refund.
If the item(s) is not shipped by 04/22/2011 the item will be automatically cancelled and your credit card will not be charged,
and/or your money will be refunded.
We sincerely apologize for any inconvenience caused by this delay.
modells.com Customer Service
So they contradicted themselves again in less than 12 hours. Apparently, they do not plan on ever shipping this game to me.
EDIT: And their fucking website still says the game is in stock for new orders!
Edited by Matt Young, 23 March 2011 - 08:36 PM.