well last year... apparently the old owners were having some debt problems were having problems with their distributors (not paying in a timely manner??? maybe) so a lot of people were having longer than normal wait times for orders from them.
now... new owners... I've made a total of 5 orders from them since the new owners... 2 shipped on par with what I expect from most places that aren't Amazon. 1 is a preorder so... no idea. 1 is for a OOP item that I don't expect to see but then I don't expect to get it from anywhere (shrug, why not) and 1 was cancelled.
And I plan to keep cherry picking from them anytime I can find a price that justifies not caring when I get it. IE: if I can get a title that has been on store shelves 3 years for 30-50% less than I've ever seen it priced for, I don't care to wait 3 months to get it worst case scenario.
I kinda think a lot of the people that post in DD threads haven't actually been the ones that had problems with them and are just repeating things they're read that other people have experienced.